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on 2/18/20I cannot provide a success story because these crooks have made the last six months of our engagement HELL while we try to get them to fix the terrible workmanship they provided.
No, you won't have any success with them as they are organized scammers posing as a business. They advertise you a fancy product that they won't be able to deliver. Fake gems, substandard workmanship, fake appraisals, false advertisement is all you will get from them. I genuinely believe that they solicit and write themselves any good reviews that you may see. They'll take your money though!
Very difficult. They either don't answer, or answer and then never get back to you. There is no accountability in that place it seems. I have tried e-mail, phone, text this week to get the status of my jewelry repair and can't get a hold of anyone. I'm going to tell Discover that they have the jewelry back in their possession and to make my temporary credit a permanent one.