It's not hard to get them on the line, but they are all foreign so they didn't understand exactly what I was talking about

It's NOT! Online chat is canned - never and option to talk to a real person.

I found them very easy to get a hold of using the "chat" feature. However, they don't know anything. They don't understand anything. They are reading from a script not responding to anything you actually say. They will tell you things that are misleading or outright wrong. They will never take responsibility for anything the store did that was a glitch or wrong. It's very frustrating to the point where I would not shop there ever again.

Impossible...

Cannot get a hold of anyone they don't respond to emails or on facebook it is very frustrating

All day
Not easyHorrible customer service!
I can't even believe how horrible their customer service is

I called their 1-800 customer service line and the automated message said my phone call would be answered in 20 minutes or less. Nope. Over 20 minutes and no response.

Way too long! I had to stop my call since a total waste of my little Free time

It is literally impossible and then once you do it is impossible to resolve a problem

Good luck with that!
1. Email is not monitored at all
2. Call/Chat wait time min 70-80 minutes