Here’s what consumers have asked with answers from Bitky staff and previous consumers.
Defiantly scam company... extremely dodgy due to the use of hot wallets like Atomic as they complete decentralised and do. Not require KYC for transactions as you will never be able to get your funds back as they are controlled by some one else.
Dear Sue, Please note that we are working on improving our security. There is currently periodical maintenance of the system to provide the best service possible. We are working diligently to be back with you in the following days. If you have any questions, don't hesitate to get in touch with our support.