Sorry, don't know. I have never called them. My dog loves their food. Orders come quickly and well packed.

I found Cx to be great. Very short hold time, if any. Very courteous & knowledgeable of the products.

Never a long wait time fur Customer Service. Remember, they give each Customer adequate time to ask all questions. This is important to me, knowing if I have three questions to ask they give accurate answers.

No problem at all to speak with CSR. (customer service rep)

Customer Service is just a phone call away and very helpful.

An immediate notification was received to verify my request was received and then a representative would contact me within just a day or two, maybe 3 at the most.

Easy to get in touch with customer service. So far it seems to be a very good website as well as a product.