Dear Mark,
For the customer service, we have 24 hrs operating customer support lines other than that we have a WhatsApp Escalations number 8929354510 where you can connect with us directly over the call or on WhatsApp regarding any of your queries. We will assist you with primacy.

One word describes them... 'Horrible'

Very bad they dont respond incase respond will reply and then say end of conversation according to their time which could be an hour or so later

Considering 2 of 3 numbers listed do not work, very bad. Also they only operate on Indian time so response is slow.

Very horrible service. We purchased a ticket thru Jet Airways and we all know they cancelled their flights and refunded all the money(Jet airways personally tracked and confirmed that they refunded) But still Ease My Trip is not refunding the money saying one of the flight from London to Toronto (Air Canada) wasn't cancelled.
How would we reach there if all the other flights got cancelled, They never even offered to switch to a different flight. Never buy from these cheap services who would never refund or help with the ticket. U have been warned, Never buy from them. Pay a little extra and buy it directly from Airlines.

They're absolute scumbag cowboys who should be in prison. If you want to hurl abuse at them, I managed to on this number: 020 4586 8514
The other six numbers I found online were illegitimate. Sounds about right given their enterprise.