Gardener's Supply Company Questions & Answers

How easy is it to get a hold of customer service at Gardener's Supply Company?

asked by Stephen T. on 11/17/19

19 Answers
Thumbnail of user aprilc218

VERY DIFFICULT! If you actually get through they put you on hold forever, customer service employees have no idea what's going on. If you do email you have to send multiple emails before you get a reply then you will get conflicting information.

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Thumbnail of user ambert133

Nearly impossible. Be prepared to wait for HOURS. (We waited for over two.)

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Thumbnail of user mariannel67

Not easy, they don't respond to e mails and you have to leave a message with the phone number they give but no one will call back.

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Thumbnail of user betht139

Gardner Supply's customer service has been terrible! Will not answer the phone or reply to emails. Do not like their return/refund policy. Will not shop here again.

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Thumbnail of user margaretf435

They do not answer calls, emails or claims. NO ONE IS THERE. BAD, BAD, CUSTOMER SERVICE.

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Thumbnail of user leonardl86

How easy is 58 minutes holding time? Well half hour earlier it was 32 minutes. Not even a call back option.

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Thumbnail of user wendyb496

Right now, it's impossible. I've called four days in a row and been on hold over an hour each time only to have the system hang up on me.

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Thumbnail of user ashleyd356

They don't ever answer your emails and if you wait over an hour on the phone you can have a customer service agent straight out lie to you

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Thumbnail of user theresaw206

Customer service is awful. Hour long wait to never get through. Self service website is a joke.

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Thumbnail of user randia10

You can't. Period. I've been trying for over a month. And they took my money! On hold for over an hour and then hung up on. I recorded and documented the whole thing.

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Thumbnail of user cn379

If you'd like to wait 45 minutes, at least during the pandemic times.

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Thumbnail of user angeled2

They never answer or return emails. DO NOT PURCHASE ANYTHING FROM THIS COMPANY

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Thumbnail of user mrs413

They never answer. Waited on a call two days in a row, and their automated system had me on hold for over an hour both times.

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Thumbnail of user jenh134

Impossible to get a hold of. No one responds to the emails or "contact us" and you get disconnected after 75 minutes on hold.

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Thumbnail of user jacqelines

Extremely difficult and frustrating. I waited well over an hour, on more than one occasion, only to be either misinformed, or told they had no answers. This is more understandable, however, than their inability to properly inventory their own products. Furthermore, final representative I spoke with (the one that cancelled my order) was very nasty when he told me "HE can't cancel ANYTHING. He'll let the warehouse know." Yeah, real comforting, especially considering the other reviews I've seen regarding their not cancelling orders. Not to mention his obviously irritated tone. We shall see!

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Thumbnail of user jd739

Impossible to get ahold of anyone by email (they never reply with anything other than a message to call)

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Thumbnail of user rachelv93

Not easy whatsoever! It's extremely hard and time consuming.

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Thumbnail of user donnar8

Have to leave messages and they respond in a few days

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Thumbnail of user dennisl192

Very easy to get ahold of. They sound the part but don't deliver.

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