If an order is delayed, how is this communicated to your customer?

asked by Julie H. on 12/17/18

4 Answers
Thumbnail of user joelg21

Hi Julie! Thanks for reaching out. We proactively monitor all packages and will communicate any possible or actual delays via email directly to you. Please feel free to reach out to us via support@goldbelly.com if you have any questions. Thanks!

Helpful  (0)
Thumbnail of user brianw919

No customer service! They won't answer the phone, and if you send them an email, they send an autoreply that they will contact you in 5 DAYS, but then do nothing.

Helpful  (3)
Thumbnail of user amyh1595

Good luck, they won't do anything and don't care about your order. Can't wait until they have a competitor so I don't have to use them anymore.

Helpful  (1)
Thumbnail of user lisap717

I've never had an order be delayed but I would expect to see that in an email. They do provide tracking information.

Helpful  (0)

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