How easy is it to get a hold of customer service at Howrse?

asked by Daniel E. on 12/13/18

8 Answers
Thumbnail of user bryanac

You can't. There is no customer service number, and administrators don't have the authority or access to deal with most issues. All you can do is send an email to Ubisoft and hope you get a response sometime in the next decade.

Helpful  (2)
Thumbnail of user kelseyh32

Extremely difficult and if they do respond, they are beyond unhelpful and disrespectful

Helpful  (2)
Thumbnail of user catherined140

It's easy to send an email, but since their offices are based in different time zones than some players, it can take some time to get a reply. More often than not, the replies are also sarcastic and sometimes rude.

Helpful  (2)
Thumbnail of user fionam67

No and if you do they give you the runaround, Poor customer loyalty

Helpful  (1)
Thumbnail of user kat7

Simple, however it needs to be more accessible for players that are not fully acquainted with how to navigate the site.

Helpful  (1)
Thumbnail of user homers35

If you mean Contact Us, then yes, but normally their answers are just basically "Oh I'm sorry (not) but that's not our faut."

Helpful  (0)
Thumbnail of user bobj288

It is pretty difficult, but if you know where to go (game play forum) it is a breeze

Helpful  (0)
Thumbnail of user gabbc

No. They don't care about their customers. All answers you'll get are pre-written answers.

Helpful  (0)

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