False, they emailed me promptly. I do not write reviews but because of the people on here misrepresenting the company I almost missed out on a great price with free shipping. The experience was great from start to finish. Why is every company on this site so negative

Customer service stinks! No commitment to providing A1 customer service

Because they totally abandon you when you have an issue with a product purchased from them.

Very simple. They take orders with full payment and do not ship the products.
They follow it up with ignoring emails and transferring phone calls to a voicemail service that does not get returned.

No sense of urgency to fix the issue on behalf of the customer