• Main Street Renewal

Main Street Renewal

Overview

Main Street Renewal has a rating of 2.2 stars from 441 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Main Street Renewal most frequently mention main street, customer service, and maintenance request problems. Main Street Renewal ranks 176th among Property Management sites.

  • Service
    209
  • Value
    184
  • Shipping
    67
  • Returns
    68
  • Quality
    167

This company responds to reviews on average within 2 days

Positive reviews (last 12 months): 26.4%
Positive
32
Neutral
0
Negative
89
285
See all photos

What reviewers want you to know

Positive highlights

No positive highlights yet

Critical highlights

  • Living in this house was a nightmare and Main Street Renewal made it the worst imaginable experience.
  • This was absolutely the worst customer service I have experienced.
How would you rate Main Street Renewal?
Top Positive Review

“Maintenance fixed my issue with my dryer not heating!”

Kimberly H.
8/21/23

I had just bought a new dryer finally when my electrical outlet malfunctioned and I was not able to receive heat to the dryer at all. Rod, one of Main Street Renewal's maintenance men came out and checked it and didn't leave until he had fixed the problem and showed me that my dryer was getting nice and hot! The best thing is I didn't have to wait more time to schedule with an elecrician! He was also very nice and great to work with! I appreciate the prompt and excellent service!

Top Critical Review

“Inhumane.”

Makenzie B.
3/4/24

They have let us go on two days without our bathrooms working. We are literally unable to use our bathrooms. They lied and said it was dispatched. Next day they said it wasn't. Prior to this. They let us go two days without AC when it was 98 outside. They lie. They do not care. Worst company I have ever dealt with. By the way, the septic still isn't fixed. So we still can't use the bathroom or use any of the sinks.

Reviews (441)

Rating

Timeframe

Locations

Other

Reviews that mention popular keywords

street renewal (62) customer service (61) work order (26) application fee (36) leasing agent (26)
Thumbnail of user makenzieb28
1 review
1 helpful vote
March 4th, 2024

They have let us go on two days without our bathrooms working. We are literally unable to use our bathrooms. They lied and said it was dispatched. Next day they said it wasn't. Prior to this. They let us go two days without AC when it was 98 outside. They lie. They do not care. Worst company I have ever dealt with. By the way, the septic still isn't fixed. So we still can't use the bathroom or use any of the sinks.

Location: Palm Bay

* Main Street Renewal attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Service
Value
Shipping
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Thumbnail of user kimberlyh2166
1 review
0 helpful votes
August 21st, 2023

I had just bought a new dryer finally when my electrical outlet malfunctioned and I was not able to receive heat to the dryer at all. Rod, one of Main Street Renewal's maintenance men came out and checked it and didn't leave until he had fixed the problem and showed me that my dryer was getting nice and hot! The best thing is I didn't have to wait more time to schedule with an elecrician! He was also very nice and great to work with! I appreciate the prompt and excellent service!

Location: Indianapolis

Service
Value
Thumbnail of user erinnh12
Erinn H. – Main Street Renewal Rep

Hello Kimberly,

We are happy to see that you've enjoyed your experience with us. We work hard to provide the best possible care for our residents!
If you have any future questions, please don't hesitate to contact us at residentcareteam@msrenewal.com.

Kristhel
Resident Advocate at Main Street Renewal

Thumbnail of user ericgrosjean2
1 review
9 helpful votes
July 15th, 2023

Terrible service, basement flooded, roof leaked, mold, fence broken, took 4 months to "fix" flooded basement and now it's flooded again, no accountability, no one is responsible for anything, worst maintenance dept ever, scheduled with vendors that aren't even in our state; wasted so much of our time calling, texting,emailing,waiting for noone to show up to service appts, do not rent from them they are terrible!
See photo of the mold on the living room furniture due to the leaks

Location: Denver

* Main Street Renewal attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Thumbnail of user reneer662
1 review
0 helpful votes
February 26th, 2024

This is the worst company to rent from. I have 2 leaks in different areas of the house. My windows freeze on the INSIDE when it's cold outside.When it rain, I have to put on rain boots & use a push broom to remove water so I can park my vehicle due to flooding. Bugs getting in thru the front doors. I can't open windows, screens are damaged & bugs get in. One of the windows want stay up. They continue to send the same technique & he's clueless about how to repair anything. He is scheduled to arrive during the morning hours. Instead he arrives 1 hour before he's scheduled to get off only to tell me what he doesn't know how to repair & that vendor/contractor will be coming & 5 months later still no contractor. When you asked for the field supervisor's name, he refuses to give you the name. But yet they expect you to pay.

Location: Nashville

* Main Street Renewal attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Thumbnail of user amandad1578
1 review
8 helpful votes
February 5th, 2023
Verified purchase

I moved out of the property back in November under their forgiveness program. Sent pics and email in regard to moving out. They are still charging me monthly rent after moving out on agreed date. The scam is to have you leave charge you for a property you are not in while someone new pays rent. I am contacting a attorney in regards to this issue.

Location: Atlanta

* Main Street Renewal attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Thumbnail of user jacquelinej599
1 review
10 helpful votes
March 27th, 2023

Ok let me start by saying Main Street renewal should be ashamed of they self because I just move in my house and the house smells like dogs have been living here for years. The way this house smells would make a person that have somewhere else to go leave and say they want they money back, And if I did I would. Can't really tell if the smell is in the walls or in the carpet. Then first day in here I wake up out myself to find my toilet have been running now my halfway floor and closet close to it is soak and wet.

Location: Atlanta

Service
Value
Thumbnail of user adams1289
Resident A. – Main Street Renewal Rep

Hello Jacqueline,

Thank you for sharing your experience with us. We sincerely apologize for these issues. Please know our Resident Resolutions team is working on your repairs. Our objective is to fix these concerns as soon as possible.

Sincerely,
Melissa
Resident Advocate at Main Street Renewal

Thumbnail of user kwalker.camcal
1 review
6 helpful votes
June 14th, 2023

I am really disappointed in Mainstreet to be completely honest. I've lived in a home for over two years and then the house was sold to them. I tried to renew my lease and I was denied. I tried to seek more info on why I was denied but never got a clear answer. I was forced out of my home with my two kids. This company has also brought several other homes in that same neighborhood and most my neighbors were forced to leave their home due to being denied or the rent going up ridiculously. They came into low income neighborhoods and price the houses up. I wish you guys did more research on the neighborhoods you move into.

Location: Atlanta

* Main Street Renewal attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Thumbnail of user ladetricj
1 review
1 helpful vote
March 28th, 2023
Verified purchase

JL provided great customer service! I had 2 work orders, he was called out for one but took care of both of them in a timely manner!

Thumbnail of user adams1289
Resident A. – Main Street Renewal Rep

Hello Ladetric,

We are happy to see that you've enjoyed your experience with us. We work hard to provide the best possible care for our residents! If you have any future questions, please don't hesitate to contact us at residentcareteam@msrenewal.com.

Jorge
Resident Advocate at Main Street Renewal

Thumbnail of user amnerism3
1 review
19 helpful votes
February 15th, 2023
Verified purchase

This company is by far the absolute worst property management company I have ever had to deal with. From trying to get a tour of the property, the application process, the approval, the inspection & move in date; everything went horribly wrong. There was no fridge, the keyless pad code given does not & has not worked. There were and still are roaches everywhere. Small ones, called German roaches so there are nests in the walls. We still have yet to get a call or email back. This is not worth what we paid for deposit & first month's rent. The AC units don't have any control buttons. One won't turn on, the other stuck on 61 degrees. There is not one person responsible for the property so nobody is held accountable. They just keep creating maintenance tickets for things that do not get done..

Location: Orlando

Tip for consumers:
No matter how much you think the house may be nice or the process won't bother you, IT WILL

Products used:
This is a rental property, with a property management company.

Service
Value
Shipping
Returns
Quality
Thumbnail of user jaredb336
1 review
4 helpful votes
September 19th, 2023

I have reached out multiple times to MainStreet Renewal to get my A/C fixed as it was just blowing warm air into my home. They stated that the maintenance team would advise technicians would bring some out and be direct contact with me and haven't received so much as an email regarding fixed date. Other maintenance requests are sitting at over a month old for floor repairs and have yet to be taken care of. Rent still paid but the lack of awareness and assistance by their regional manager Kacy Bragg is ridiculous. They give absolutely no regard to human decency. I will be contacting my legal team for a lawsuit as this is the second case in 3 months being at this residence where there has been a failure on the business end.

Location: Raleigh

* Main Street Renewal attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Service
Value
Quality
Thumbnail of user nataliec431
1 review
3 helpful votes
February 7th, 2022

I put in an application and was told it was denied I was informed that a 2019 court filing was made for non payment however I was able to obtain my payment history and proof of dismissal I disputed with saferent to have that removed Off my credit I hope that MSR will look at my rental history and reconsider as I have no evictions or landlord tenant issues the house was beautiful and the process was quick

Thumbnail of user adams1289
Resident A. – Main Street Renewal Rep

Hello Natalie,
We appreciate the scoring and review to let us know about your concern, and of course we want to make sure on following up your case closely, since you are a valued applicantfor Main Street Renewal. We appreciate your patience and comprehension.
Our specialist team wants to hear from you if there is still any question, please reach us at wecare@msrenewal.com and tell us about your situation with a brief description, your address and name to have a quicker resolution and effective communication.
Thank you. Jorge - Resident Experience Specialist

Thumbnail of user rebeccar1919
1 review
0 helpful votes
October 26th, 2023
Verified purchase

I have rented from MSR for a couple years now and am transferring to my 3rd MSR property. In the past I haven't had good experiences but this time around, Danielle Warner made the leasing process easy & smooth. She kept in contact with me from day one & kept me updated, every day, and was on top of things. Moving is not a easy thing to do and can be very stressful but I appreciate all of her help & the fact that she took some of that stress off of me. She has been very kind and attentive. Thank you Danielle!

Thumbnail of user adams1289
Resident A. – Main Street Renewal Rep

Hello Rebecca,

Thank you for taking the time to share your positive review with us. It brings us great joy to hear that you have enjoyed your experience as our resident, and we are grateful for your kind words about Danielle.
At Main Street Renewal, we strive to provide exceptional service and support to our residents, and your feedback serves as a reminder to us that our efforts are making a positive impact.
Should you have any questions or concerns in the future, please do not hesitate to reach out to us at wecare@msrenewal.com. Our team is always happy to assist you in any way we can.
Thank you again for choosing Main Street Renewal as your home.

Best regards,
Elizabeth
Resident Advocate at Main Street Renewal

Thumbnail of user mimif46
1 review
1 helpful vote
January 3rd, 2023

Turned in multiple work requests and received repairs within 2 days. Thanks for the professional and fast service.

Thumbnail of user adams1289
Resident A. – Main Street Renewal Rep

Hello Mimi,

We appreciate you taking the time to leave us your positive review. Our team is happy to see you've enjoyed your experience. If you have any future questions, please do not hesitate to let us know at residentcareteam@msrenewal.com.

Thank you.
Melissa
Resident advocate at Main Street Renewal

Thumbnail of user bonniesing3
1 review
0 helpful votes
August 1st, 2023
Verified purchase

10/20/23 Update- MSR Quick response time once again, this was for an electrical repair ticket. Ryan from Ramtech has an excellent work ethic & job well done!
9/27/23 Update - Juan Medina repair 100% 5 star review!
8/10/23 update - 1st Maint/repair call: MS Renewal extremely quick turnaround/response time since entering ticket - Juan was so knowledgeable, friendly and went above and beyond! TYVM Juan!

My entire process, from application to move in day went smoothly! I especially want to thank Breana Matviak - Ft Myers Leasing Agent for always being available-so pleasant and helpful during this entire process. Also, Ian Dowdy - FM Leasing agent, helped as well, especially on closing day saved the day! I had the moving truck at the house and an Internet Installer on the way, but the home access code didn't work because of my error. I didn't pay the correct final payment (Renters - don't forget to also pay prorated days and/or rental insurance payments!) Ian & the Residence team followed through, and I received the Welcome email and code quickly. * I will add another review with the repair process when needed as well. TY MSR!

Location: Fort Myers

Thumbnail of user adams1289
Resident A. – Main Street Renewal Rep

Hello Bonnie,

We are happy to see that you've enjoyed your experience with us. We work hard to provide the best possible care for our residents!
If you have any future questions, please don't hesitate to contact us at residentcareteam@msrenewal.com.

Kristhel
Resident Advocate at Main Street Renewal

Thumbnail of user shannonlgibbons79
1 review
3 helpful votes
September 8th, 2023

I could go on and on with this company. They basically did not do a proper walk through before I moved in. The day I moved in I had no working water. After hours on phone and lots of miscommunication, someone reached out weeks later! It's been a nightmare and this company should be shut down. They simply do not help u and if they do, it takes way longer than it should. Many other things, but too much to list. Do not rent from them!

Location: Kansas City

* Main Street Renewal attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Service
Value
Thumbnail of user davidm8981
1 review
0 helpful votes
February 18th, 2023

They go in and help clean up homes in areas that most companies would stay out of. They do an outstanding job for what they are given to work with. Very happy.

Service
Value
Quality
Thumbnail of user adams1289
Resident A. – Main Street Renewal Rep

Hello David,

We are happy to see that you've enjoyed your experience with us. We work hard to provide the best possible care for our residents!
If you have any future questions, please don't hesitate to contact us at residentcareteam@msrenewal.com.

Kristhel
Resident Advocate at Main Street Renewal

Thumbnail of user ww227
1 review
7 helpful votes
May 5th, 2023

This company posted a fraudulent charge of $50 to our Green Dot card. No refund yet. Don't do business with them. They will not refund the money

* Main Street Renewal attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Thumbnail of user monicag72780
1 review
0 helpful votes
August 3rd, 2023

Danielle did an awesome job with taking care of my application process and having great communication throughout a big THANK YOU! To her.

Location: Tampa

Thumbnail of user adams1289
Resident A. – Main Street Renewal Rep

Hello Blanche,

Thank you for taking the time to share your positive experience with us. We are thrilled to hear that Danielle was able to provide you with the assistance you needed. Our team takes pride in providing excellent customer service and we're glad to hear that it was reflected in your interaction with us.
We look forward to continuing to provide you with the same level of service in the future. If you have any further questions or concerns, please don't hesitate to reach out to us at wecare@msrenewal.com.

Sincerely,
Elizabeth
Resident Advocate at Main Street Renewal

Thumbnail of user richelleb20
1 review
14 helpful votes
February 24th, 2023
Verified purchase

I'm a mother of 5 and I have a housing assistance voucher for a 4 bedroom. This company purposely held my voucher for an extreme length of time TWICE. For two differnt house so I can be beat by cash renter's. I applied for a home on Jan 4,2023 and on Jan 6,2023 my credit and background check was approved and ALL needed documents were sent via email along with uploading them to the website. They confirmed that they did not need ANY other documents since Jan 6,2023. On Jan 24,2023 almost 3 weeks later the home was purchased by a cash renter. My voucher was NEVER filled out nor sent to clearwater ​housing authority for an inspection which they admitted that the delay was their fault BOTH times. They are purposely and openly discriminating against low income single families. This is a shameful, deceiving, untrustworthy company

Location: Tampa

* Main Street Renewal attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

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Value
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Thumbnail of user adams1289
Resident A. – Main Street Renewal Rep

Hello Richelle.

We have reviewed your feedback, and we apologize for the negative experience the application process has caused. We want also to clarify we don't discriminate. We have escalated your concerns to the housing choice voucher leasing team and their management, which will monitor your case closely; we will let you know of any updates or next steps. We value your feedback, which helps us improve your future experiences.

Thank you.
Jorge
Resident Advocate at Main Street Renewal

Thumbnail of user charlottep486
1 review
0 helpful votes
September 12th, 2023
Verified purchase

I cannot thank Rylie enough for helping me through all of this process! She was very professional but so kind and attentive! I will definitely recommend my family and friends to rent from Main Street Renewal! Thanks again.this is a rough time for me! Thank you for all of your help!

Thumbnail of user adams1289
Resident A. – Main Street Renewal Rep

Hello Charlotte,

Thank you for sharing your appreciation for our leasing agent. It's always great to hear that we have made a positive impact on our applicant's experiences. We take pride in providing helpful support. If you have any further questions or concerns, please don't hesitate to reach out to us at residentcareteam@msrenewal.com

Sincerely,
Jorge
Resident Advocate at Main Street Renewal

Thumbnail of user mekat2
1 review
1 helpful vote
November 26th, 2023

These people has been scamming me since day one they charge me a septic fee I live in fl we don't have them.They serve me a three day notice made me pay them for serving them While I've paid my rent on time every month then they serve me a fake eviction and charge me 500 for they fake eviction that never made it to clerk of courts these people have me in debt trying to keep up with all they extra fees for nothing they just want u to always have a remaining balance

Location: Tampa

Tip for consumers:
St Pete fl

Products used:
Shoes

* Main Street Renewal attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

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Value
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Thumbnail of user samanthad658
1 review
17 helpful votes
January 1st, 2023

This rental company is the WORST. They tried to evict us wrongfully-had to get lawyer involved. Now they are trying to keep our deposit. We gave them our notice to vacate 10/31/22 and got a collections letter for November and part of December. So now we have to fight with them about this. We are good renters, paid before rent was due, we leave house in ready to move in conditions. Never had any trouble from us. This has stressed us so much.

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Thumbnail of user adams1289
Resident A. – Main Street Renewal Rep

Hello Samantha,

Thank you for posting a review. We are sorry to hear that your experience was not up to standards.
We'd like to look into your security deposit concern more. Please email us at wecare@msrenewal.com (including your name, complete MSR address, and a brief description of the concern). As soon as we receive your email, we'll take care of your concern quickly and accurately.

Sincerely,
Kristhel
Resident Advocate at Main Street Renewal.

Thumbnail of user kevine978
1 review
0 helpful votes
November 10th, 2023
Verified purchase

Breana (i hope that was her name im very forgetful) went above and beyond to find answers to our questions and soothe any anxiety we (me and my girlfriend) had about renting a new place. Breana helped us find and hold onto the perfect house and was very friendly and personable throughout the whole process. 10/10

Thumbnail of user adams1289
Resident A. – Main Street Renewal Rep

Hello Kevin,

We are happy to see that you've enjoyed your experience with Breana. We work hard to provide the best possible care for our residents! If you have any future questions, please don't hesitate to contact us at residentcareteam@msrenewal.com.

Jorge
Resident Advocate at Main Street Renewal

Thumbnail of user kb820
1 review
8 helpful votes
April 11th, 2023

Avoid! We moved in Friday, no keys to the house, the front door code did not work, so thank goodness the window was open I sent my little one, get in there and try to clean and water leaks everywhere from the floor board and I do outside to get some things and it's leaking from the panels on the outside of the house, I mean pouring out… so I had my boyfriend cut the water off, and then Saturday we cut it back on and it flooded again, I'm having to go to my mom house with little ones 4, and 1 to take bathes because the house I paid rent on, we can't bathe in it… still keys to get in the house and they still have it listed for rent…. I plan on contacting an attorney because they say they do inspection but THEY OBVIOUSLY DO NOT! I'm so mad and disappointed because how do you live your tenants in house like this

* Main Street Renewal attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Service
Value
Thumbnail of user adams1289
Resident A. – Main Street Renewal Rep

Hello Kesha,
We apologize for any inconvenience these issues are causing you. We understand how important it is to resolve your home's flooding issues, and I'm here to assist. Please message us with your contact information (including your email, phone number, complete address, and brief situation description). Also, reference this post in your email for our team members. Once your email is received, we'll contact you within 24 hours.
Kristhel
Resident Advocate at Main Street Renewal.

Thumbnail of user quburtt7
1 review
0 helpful votes
March 6th, 2024

I'm writing this review for your Maintenance Team Atlanta Georgia, Mr. A' Donez Bush is exceptional and he absolutely did a wonderful job. Very knowledgeable, very thorough, very patient, and is very kind and therefore my family and I considers Mr. A' Donez Bush as your Everyday Mr. Fixer. Thank you Main Street Renewal for sending Mr. A' Donez Bush to assist our family.

Service
Value
Shipping
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Thumbnail of user adams1289
Resident A. – Main Street Renewal Rep

Hello Quandra,

We are happy to see that you've enjoyed your experience with us. We work hard to provide the best possible care for our residents! If you have any future questions, please don't hesitate to contact us at residentcareteam@msrenewal.com. Welcome home!

Thank you.
Jorge
Resident Advocate at Main Street Renewal

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From the business

We provide our residents with a great house, an easy lease experience, and attentive service so they can create a home they love.
Each home has been renovated to increase its functionality and aesthetic. This process includes neutral colors, stylish fixtures, and an appliance package.
We strive to provide you with a beautifully crafted design so you’ll feel right at home.
With more than 34,000 properties in dozens of markets, Main Street Renewal is one of the country’s largest providers of single-family homes.

Business History

Main Street Renewal is a licensed real estate brokerage.
We are focused on renovating and leasing homes across the country. We are proudly based in Austin, TX and have branches in 30 cities with more coming soon.

Company Representative

Thumbnail of user adams1289
Resident A.
Typically responds within 2 days

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