lve been contact by true telecom to change from bt am l doing the right thing

asked by Anthony F. on 10/5/16

2 Answers
Thumbnail of user johnw557

They are very carefull with the way they word things for instance "we will endevor to waiver your ETF" so what there saying is they will try, And this was done by there legal team (consists of 2 people with no legal experance calling BT and pretending to be the customer saying because BT have up there prices your legally allowed to leave the contract free of charge, with BT just saying the charge is valid, and now they dont have a legal team atm so there not to concerned about customer happyness its a fly by company

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Thumbnail of user francesb32

No! Don't believe anything they tell you- particularly regarding the payment of BT cancellation fees! They do not do this and you end up being pursued by BT for non payment. Customer service is appalling- they say someone will call you back and no one ever does. Avoid at all costs.

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