On the Beach Questions & Answers

Here’s what consumers have asked with answers from On the Beach staff and previous consumers.

2 questions answered

50% answered in 1 day

Question:

How easy is it to get a hold of customer service at on the beach? How easy is it to get a hold of customer service at on the beach?

Answer:

Terrible avoid booking at all costs. Also a premium rate number and no one in customer services accepts responsibility. Complaints are email only and a 56 day response time.

By mel c. over a year old

Question:

When will i get my flights refunded, you keep saying you have to wait until airline pays you. this is not true as i paid you direct not the airline. When will i get my flights refunded, you keep saying you have to wait until airline pays you. this is not true as i paid you direct not the airline.

Answer:

Onthebeach give you an email reference with your booking. It's not your personal email, so airlines can't contact you directly. It's worth contacting your airline to see if they can do anything. Ryanair now have a workaround for this issue. Go to their website and watch.

By Chris C. over a year old

Question:

My holiday was cancelled for may this year, i was flying with easy jet and have still not got my flights refunded. they don't even answer e mails.

Typical questions asked:

How long does shipping take?
What is the return policy?
Where is the company located?

On the Beach Questions & Answers

How easy is it to get a hold of customer service at on the beach? How easy is it to get a hold of customer service at on the beach?

When will i get my flights refunded, you keep saying you have to wait until airline pays you. this is not true as i paid you direct not the airline. When will i get my flights refunded, you keep saying you have to wait until airline pays you. this is not true as i paid you direct not the airline.

My holiday was cancelled for may this year, i was flying with easy jet and have still not got my flights refunded. they don't even answer e mails.

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