How easy is it to get a hold of customer service at PictureFrames.com?

asked by Kimberly W. on 12/10/18

11 Answers
Thumbnail of user robynf1

Hello Ann and Amy, we would love an opportunity to better serve you for your framing needs. This response time in not up to the standards we set for ourselves. If you have any further questions, please send an email to LetsChat@pictureframes.com and I assure you we will answer your questions as promptly as possible. Thank you for considering us for your framing needs.

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Thumbnail of user hollyr145

Impossible. No one answers the phones or calls back, no one answers their emails. They'll stay in contact until they get your payment and then they disappear.

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Thumbnail of user ericc914

Next to impossible. No responses to phone calls and the chat box is never working.

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Thumbnail of user brianag37

It is very difficult to get a hold of customer service. And when you do get a hold of them, they do not give you straight answers. They only give the same excuses and find anyone else to blame.

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Thumbnail of user madelinem67

They don't actually read what you send and if you actually get a response it's just a generic email. They do not answer any questions.

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Thumbnail of user emmat135

NOT EASY AT ALL. THEY ARE HORRIBLE AT CUSTOMER SERVICE. THEY DO EVERYTHING THEY CAN TO AVOID YOU.

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Thumbnail of user cr308

Nearly impossible to reach them via their customer service chat. Their online customer service is unable to assist with refunds, so you need to call the customer service line regardless. Ridiculous for an online retailer.

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Thumbnail of user heatherw279

If you email them - they don't respond. If you call they are idiots

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Thumbnail of user annr161

Took a week to try an get an answer on pricing. Leave messages and they go unanswered. Finally spoke to the customer service supervisor. She said she would call me back. Never got a call back.

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Thumbnail of user jamesg3791

They are not answering their phones, not responding to multiple emails, and not returning voicemail messages. I paid for a frame and never received it. They literally just stole my money. I've reported them to the Maine Attorney General and my credit card bank.

Helpful  (0)
Thumbnail of user jasonn672

They answered the phone when I called them, and were able to get me the information I needed.

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