Can you share a success story using Polywood Furniture?

asked by Kimberly N. on 7/19/20

4 Answers
Thumbnail of user susies103

Absolutely NO! Dealing with them has been a nightmare!

Helpful  (2)
Thumbnail of user anitah192

Agree with Susie. Ordering from them has been a nightmare.

Helpful  (1)
Thumbnail of user greggc54

That's also been my experience with polywood... which is a shame because I like the thought of recycling stuff and buying American made... won't be making that mistake again

Helpful  (1)
Thumbnail of user connieg440

AND MINE AS WELL! TERRIBLE COMPANY.
BUYER BEWARE! DO NOT BUY FROM THIS COMPANY! WE SPENT OVER $12,000. ON BACKYARD FURNITURE.
We purchased a home with new polywood furniture just 2 years ago. The product is under warranty. I have been calling and calling and they will not fix a defect in their product. The poly material split up the backside of the love seat. They refuse to replace the part (which would cost them close to nothing). Instead, they want to charge us over $200. I explained that the warranty is on the product not the person. Just like a car--it come with a warranty regardless if you sell it. TERRIBLE CUSTOMER SERVICE. The product will split and they will try everything to get out of covering it.

Helpful  (0)

Add your answer

Ask a question

Get answers from the Polywood Furniture staff and other customers.

Have a question about
Polywood Furniture?
Post Review