Is Rugs USA a scam or a legit company?

asked by Kathleen I. on 12/13/19

8 Answers
Thumbnail of user tarat295

This is not a good business to buy from. They offer free shipping, but they make you pay for returns. Once you place an order there is no window to edit the transaction. I also requested to cancel my order if the address could not be requested and two phone reps refused.

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Thumbnail of user junea145

Scam, but they didn't get me because I was persistent in demanding my full refund. It took weeks but I got everything back!

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Thumbnail of user amyr787

Scam. They scammed me for $207 in August and I have yet to get a refund.

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Thumbnail of user jilll189

Scam. Do not order from them they use unethical business practices and fake customer service.

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Thumbnail of user joyceh299

We received the exact rug we saw online at a better price than other sites. When we had troubles getting wrinkles out, the customer service was prompt and accommodating and fair. We will certainly check there for our next rug.

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Thumbnail of user ryans775

It's legit. We're happy with our experience purchasing from them.

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Thumbnail of user seritag

They are a legit company. But their moral code seems to have taken a nose dive in recent years. One of the agents hung up on me when she didn't want to deal with my problem. Literally hung up on me! Unfortune for her, I pay attention to names. I called right back and reported it. Not even sure they cared.

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Thumbnail of user christophern215

They will technically send you a rug but don't dare need customer service.

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