How easy is it to get a hold of customer service at SAFishing?

asked by Mike R. on 6/10/19

36 Answers
Thumbnail of user davidb4072

Impossible. Never answer. I mean never. Never received, call 66 min wait after waiting for 20 min, went to online chat. I was #35 in the queue. That's bull$#*!. Wait@ hours for a call and several hours for a chat. Coronavirus should not stop you from answering the dumb phone or a chat. You suck. I want my money back. I'm filing a complaint on line.

Helpful  (3)
Thumbnail of user kevinm1398

I was unable to reach them at all after hours of trying over a couple of days

Helpful  (3)
Thumbnail of user ls413

Impossible.
I've been trying to contact them via phone, live chat, and email since 04.02.2020 and have not been able to.
I've waited on hd for over an hour several times, only to be disconnected by someone on their end. I've waited in "Queue" for over an hour on 5 separate occasions, only to be disconnected (EVERY TIME) when it's my turn, and every single email I've sent has gone unanswered.

Helpful  (2)
Thumbnail of user briannab57

SO hard. This company sucks. I tried multiple times via their online chat and their phone number and got in touch with someone finally over the phone and they were not helpful at all.

Helpful  (2)
Thumbnail of user anthonyj336

You cant, they've closed their phone lines and only offer live chat. Good luck with that, you will always be number 99 in queue and will be disconnected once you get to #1. They also dont answer email

Helpful  (1)
Thumbnail of user chrisb1488

You can not. There so called "live chat" is useless. The phone number they give you says they closed. And they sent me the wrong items.

Helpful  (1)
Thumbnail of user dana246

Just forget about contacting these JERKS, they make it difficult for a reason.
Find a different company that sells what your looking for with a proper new user registration and contact email address and contact PayPay or your credit card company, bank and back charge these losers.

Helpful  (1)
Thumbnail of user jennyh175

You can't reach anyone most of the time and when you do, you get a rude chick named tamika who is helping 50 other people at the same time

Helpful  (1)
Thumbnail of user elisep20

Amazingly difficult, if you have to contact them put aside 2 hours because youll be disconnected and ignored multiple times

Helpful  (1)
Thumbnail of user donnab755

I was caller #47. Took about 45 minutes, but was very professional and helpful and understanding when I did get through. She expidited my mistake and I got them before Christmas.

Helpful  (1)
Thumbnail of user samf168

Nearly impossible unless you have an hour to sit on hold

Helpful  (1)
Thumbnail of user kristiek11

Awful, over an hour for the online Chat, calling them is even worse.

Helpful  (1)
Thumbnail of user jessicac504

Not possible. I am still waiting for someone to get back to me and its been nearly 1 month. Worse customer service ever.

Helpful  (1)
Thumbnail of user pissedc26

Impossible, call their line and find out. After 1.5 minutes on hold it will say thank you, goodbye and disconnect you during normal business hours.

Helpful  (1)
Thumbnail of user davidc3671

Chat during early morning hours is easy. However, they promise to fix stuff, but never do. The words are worth about as much as the pixels used to display them, and fade just as fast.

Helpful  (0)
Thumbnail of user kevinm1711

Go to live chat during business hours. Leave a message. You can leave chat and they will email you. My responsibility came within 2 hours.

Helpful  (0)
Thumbnail of user kevinb1357

It would be easier to get E. T. Back home. But for real, I think we might end up with a cure for covid and most cancers before I can reach customer service.

Helpful  (0)
Thumbnail of user pamelap511

Impossible you can't they are awful do not buy. Beware

Helpful  (0)
Thumbnail of user deenaw10

Impossible. Never get a live person. Cant call anyone. Just roboDanielle chat bot.

Helpful  (0)
Thumbnail of user josepht493

Never have a phone number, and that site is horrible.

Helpful  (0)
Thumbnail of user justinc373

Extremely difficult. They cut off all communications with the exception of an online chat that you get put into a queue that doesn't seem to end.

Helpful  (0)
Thumbnail of user virgilm36

I have tried for more than 2 weeks and have not been able to contact anyone at this company.

Helpful  (0)
Thumbnail of user tobys78

Difficult to find anyone. No response to emails or live chats.

Helpful  (0)
Thumbnail of user amyk493

Dang near IMPOSSIBLE. Expect hours (at least 3) on the live chat... its the only option to reach them... keep typing something about every 15 min in the chat box or the system will time you out and drop the chat. If you havent ordered yet... DONT. Cheap crap made in China that took over a month to arrive and what we ordered (color wise) wasnt even close. I think 3 out of 10 items were right.

Helpful  (0)
Thumbnail of user lanef

Thomas Desernia, CEO and founder of SA Co., a native of Boca Raton. They have a physical site and allegedly gave away face mask in April 2020. SA has an F rating on the BBB site and nothing but bad reviews on the net. Write to the Florida state attorney generals office for a refund and make complaints.

Helpful  (0)
Thumbnail of user johnl2677

Not easy at all! And not friendly or helpful if you do!

Helpful  (0)
Thumbnail of user toddd281

You can't get anyone to respond on the piece of junk chat platform.

Helpful  (0)
Thumbnail of user chrisj512

It's impossible. They create a run around so that you never get to speak to anyone.

Helpful  (0)
Thumbnail of user scottj656

It is a horrible experience. They do not answer the phone and the "live" chat is a joke.

Helpful  (0)
Thumbnail of user beng372

Easy, but you will be waiting for several hours in the queue.

Helpful  (0)
Thumbnail of user joannef120

If there is a problem with your order, these people will waste your time and give you the complete runaround.

Helpful  (0)
Thumbnail of user paulm1741

Extremely difficult... I could not talk to anyone.

Helpful  (0)
Thumbnail of user savyk

It is the hardest thing to get ahold of them. I've spent over an hour and a half trying their "live chat" and you will only get an automated response.

Helpful  (0)
Thumbnail of user ricks808

Impossible. Waste of time. Been in chat for hours today and have gotten no where

Helpful  (0)
Thumbnail of user melodyh69

Well I've tried 3 different times! And all they do is continue saying one moment, one moment for a complete hour and then log out!

Helpful  (0)
Thumbnail of user peneloped18

Not easy. They say easy but no one will answer anything

Helpful  (0)

Add your answer

Ask a question

Get answers from the SAFishing staff and other customers.

Have a question about
SAFishing?
Post Review