SHOP.CA Questions & Answers

Question 1

Question:

I am considering ordering a carseat but am learly due to the no return policy. what if the seat arrives damaged from shipping? I am considering ordering a carseat but am learly due to the no return policy. what if the seat arrives damaged from shipping?

Answer · 2016-02-22T01:02Z

Answer:

Hey Lindsay, if your item happens to be damaged during shipment please let us know right away and we will absolutely work with our merchant to ensure that a replacement is sent out to you!

By ShopCA T., over a year old

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Question 2

Question:

When purchasing from shop.ca can you use paypal to pay? When purchasing from shop.ca can you use paypal to pay?

Answer · 2016-02-22T01:05Z

Hey Amanda, you can definitely use your PayPal account for purchases on SHOP.CA!

Question 3

Question:

What is being done about all the negative comments being posted about shop.ca? has shop.ca sorted out the bankruptcy and has a future or will it's membership drop and those who remain not get the cashback deals or even have enough confidence and trust to shop with shop.ca with the company seeming troubled. there is not a lot of press about the the current status of the company, more of the past press shows up in searches which has to have a negative effect on consumer confidence and even merchants wanting to sell on shop.ca because of the fear of damaging their brand if consumers are dissatisfied and posting complaints. i would really like to know the answers from someone who actually can answer accurately, not from someone that is just slamming the company or making comments about the costs of product since that has very little to do with the service or dependability of the company. in my opinion trust and service is a bigger concern over getting the cheapest price. shopping on line shouldn't just be about squeezing every penny out of a merchant, it should be also about getting product reliably, conveniently and having accountability for any problems customers may have. without getting what your paying for and expecting buying the cheapest possible price that can be found for a comparable product means nothing. i would hope a company focuses on all aspects of why a customers shops with them, not just being the cheapest, i much rather allow someone to make a bit more profit if that allows them to build a better service that is trustworthy and reliable. What is being done about all the negative comments being posted about shop.ca? has shop.ca sorted out the bankruptcy and has a future or will it's membership drop and those who remain not get the cashback deals or even have enough confidence and trust to shop with shop.ca with the company seeming troubled. there is not a lot of press about the the current status of the company, more of the past press shows up in searches which has to have a negative effect on consumer confidence and even merchants wanting to sell on shop.ca because of the fear of damaging their brand if consumers are dissatisfied and posting complaints. i would really like to know the answers from someone who actually can answer accurately, not from someone that is just slamming the company or making comments about the costs of product since that has very little to do with the service or dependability of the company. in my opinion trust and service is a bigger concern over getting the cheapest price. shopping on line shouldn't just be about squeezing every penny out of a merchant, it should be also about getting product reliably, conveniently and having accountability for any problems customers may have. without getting what your paying for and expecting buying the cheapest possible price that can be found for a comparable product means nothing. i would hope a company focuses on all aspects of why a customers shops with them, not just being the cheapest, i much rather allow someone to make a bit more profit if that allows them to build a better service that is trustworthy and reliable.

Answer · 2017-03-14T01:00Z

Hi Sean, You will notice that we are responding to all comments and have now, finally, resumed normal services. Our email response times are within 24 hours and all items are being delivered ina timely manner. The cash back programs are running along with other affiliates and aeroplan deals. As you can imagine, ever since the bankruptcy news, getting stability back was our biggest concern. We are working very hard to win back our customers and vendors because we understand that the faith had dropped. But we want to continue the good work that was being done before. You can also see from our products that we are reasonably priced. Our motto is not to be the cheapest, but to be the most reliable. And we are working towards that. Hope this helps restoring some faith. Regards

SHOP.CA Questions & Answers

I am considering ordering a carseat but am learly due to the no return policy. what if the seat arrives damaged from shipping? I am considering ordering a carseat but am learly due to the no return policy. what if the seat arrives damaged from shipping?

When purchasing from shop.ca can you use paypal to pay? When purchasing from shop.ca can you use paypal to pay?

I want to cancel my account immediately. how do i do this? i have never ordered anything from you. you drafted my account for $49.92 on 2/5/21.

I have an old credit with shop.ca-- is it still possible to redeem it?

Order 6123392 placed today, confirmation page clearly showed $20 credit applied, payment page showed no application of the credit, so fix this!

Hi, i just want to ask that in how much time the item will be delivered to saint albert, alberta?

Have i lost my money on an order placed with shop.ca

How long do i have to wait for my order i keep receiving emails on the date it is to arrive saying it will be another 5 days! wtf! have now waited 20 days for something that originally was to come in 3-5 days! awful service just refund my money!

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