How easy is it to get a hold of customer service at TokyoTreat?

asked by Dan D. on 1/31/20

7 Answers
Thumbnail of user helenc992

It usually takes days to get a response & only through email. Quite frustrating.

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Thumbnail of user sarahr642

If you just want automated messages then fine. If you want proper answers impossible.

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Thumbnail of user marcs286

Very difficult, as well as pointless. They have various ways of contacting them, but often ignore them. Once you contact them, they will lie to you repeatedly.

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Thumbnail of user alans501

Easy, but don't expect them to actually be helpful. You'll just get one of the same five robot responses over and over.

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Thumbnail of user jannal10

It's not. Their website is designed to discourage you from submitting any sort of support ticket.

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Thumbnail of user tomt436

Quite easy - they respond in "up to 72 hours" (in my experience, under 24 hours even). However, the answers are often just pre-canned responses, they don't necessarily actually read the issues, and are likely to just close tickets with no real resolution

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Thumbnail of user isaacg55

It's not too hard, but the answer times may vary depending on when you contact them

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