How easy is it to get a hold of customer service at Tortoisetown?

asked by Laura C. on 9/11/20

5 Answers
Thumbnail of user peterc837

Very difficult, Tortoise Town seldom does not answer the phones or emails

Helpful  (3)
Thumbnail of user anonymous47458

This was my experience from purchasing a tortoise from them, which I wish I hadn't done.

(1) BEFORE you purchase: TortoiseTown will be very friendly to and reply promptly to all your email questions, in order to get you to make the purchase.

(2) AFTER your purchase or if you have complaints: TortoiseTown will ghost you on emails, and all phone calls go to their voicemail which will be unanswered.

Helpful  (0)
Thumbnail of user royp178

It is very difficult and they don't do refunds. It will take a week to get any response at all and several more weeks to find out no refund and no replacements.

Helpful  (0)
Thumbnail of user tesn2

They never answered my emails, phone calls, or Facebook messages.

Helpful  (0)
Thumbnail of user mikef955

They were very easy to get a hold of. Ray answered the phone right away and was able to answer all my questions.

Helpful  (0)

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