Hello Aye. Let us check the status of the refund with the airline, as you know it is the airline that manages and approves refunds. Could you please send us an e-mail to customer.service@travelgenio.com with the details of your booking so we can raise the query? The refund times vary depending on the airline. We look forward to hearing from you. Thank you, regards.

NEVER despite numerous emails to this company, you will get a robot answer from them every time. They even tell you that they have contacted the airline,, DO NOT BELIEVE THEM>

You cannot get a cancellation. Once you have booked you are committed.

You won't get a refund. This company needs to be stomped on by the authorities.

Change our booking by Cathay Pacific free of charge.