• TravelUp

TravelUp

Overview

TravelUp has a rating of 4.52 stars from 8,817 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with TravelUp most frequently mention great price, easy process, and cancellation policy. TravelUp ranks 4th among Discount Travel sites.

Proactively asks for customer feedback

This company responds to reviews on average within 11 days

Positive reviews (last 12 months): 88.8%
Positive
2,024
Neutral
95
Negative
159
48
See all photos

What reviewers want you to know

Positive highlights

  • Booking process was easy to use and worked perfectly
  • Just wanted to share a quick update on my booking experience so far—it's been smooth sailing!

Critical highlights

  • Moneymakers with reactive customer service (more than 10 calls made) and an app that looks like a scam.
  • It keeps rejecting my credit card issued by Citibank
How would you rate TravelUp?
Top Positive Review

“Great”

lakhwant s.
2/13/24

Great. Always find the best price at Travel Up with clear descriptions of how many and what kind of beds are in each room!

Top Critical Review

“Sad to say I would never use them again”

kevin k.
1/23/24

Sad to say I would never use them again. I had to change the date within 72 hours because of a work meeting. When I tried to rebook our hotel, the price was now $900+ more for the same 7 days. I checked directly with the hotel and their rate was $560 less than Travel Up. I told Jacob to match it or cancel it. After a few more blah blah emails from Jacob, I finally got canceled. A rip off and not at all a nice experience.

Reviews (8,817)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer service (177) booking process (63) booking experience (62) credit card (88) british airways (13) cancellation policy (42) return flight (15) confirmation number (15) time user (10) time booking (15)
Thumbnail of user lakhwants1
1 review
1 helpful vote
February 13th, 2024
Verified purchase

Great. Always find the best price at Travel Up with clear descriptions of how many and what kind of beds are in each room!

Thumbnail of user rebeccah1864
Rebecca H. – TravelUp Rep

Good evening, Lakhwant,

We are excited that you have had a great experience while booking your preferred property online. Our team works very hard to ensure we deliver our best services.
Your review has already made our day and we are glad that you enjoyed the amenities at the property.

Thank you for your compliment. Have a great evening ahead.

Regards,
TravelUp

Thumbnail of user erike93
1 review
2 helpful votes
December 20th, 2021
Verified purchase

Jacob Miller was the best customer experience ive had in a long time. He really made it easy and now im more excited than ever to spend Christmas in another country. Thank you Jacob!

Thumbnail of user wendys1409
1 review
1 helpful vote
October 15th, 2023
Verified purchase

Hopefully our stay goes this smooth!
Super easy to navigate this website - quickest I have ever booked a reservation!
Thank You

Thumbnail of user tonyw829
Tony W. – TravelUp Rep

Good morning Wendy,

Thank you for the 5-star rating. We are here to serve you happily anytime.

However, if you find any challenge or difficulty, our team is readily available to help and guide you on 0118 955 6400 or 0203 771 3074.

Regards
Travel Up,

Thumbnail of user charlesh1796
2 reviews
7 helpful votes
August 23rd, 2021

I engaged TravelUp via a multi-cite venue. The price was quite enticing. Then I found out that the hotel stay needed to be paid a week before my arrival. This seemed quite fishy to me. I verified a room was reserved for me and assumed everything was being handled appropriately. In the end, everything was perfect. Their website was a bit out of kilter when I tried to pay, but ultimately all problems were resolved. Will I use them again? Yes... if the price is right.

Products used:
Hotel reservation

Service
Value
Shipping
Returns
Quality
Thumbnail of user viestursp
1 review
1 helpful vote
December 4th, 2023
Verified purchase

The first payment with the other bank card was rejected and I do not know why...

Thumbnail of user tonyw829
Tony W. – TravelUp Rep

Good afternoon Viesturs,

We are sorry to learn about the challenges you faced on our website.

We aim to provide the best possible customer satisfaction and would like to take the opportunity to rectify this situation and make it right for you.

Please write to us at admin@travelup.com so one of our team members can assist you.

Regards,
TravelUp

Thumbnail of user juliep1731
1 review
1 helpful vote
February 7th, 2024
Verified purchase

So far so good. Once we check in I can provide more feedback on the overall experience with Travelup.

Thumbnail of user tonyw829
Tony W. – TravelUp Rep

Good afternoon Julie,

Thank you for your amazing review!

We would love to hear more about your experience with us and we appreciate you taking the time to give us feedback.

Regards
TravelUp

Thumbnail of user christopherj1175
1 review
1 helpful vote
January 19th, 2024
Verified purchase
• Updated review

Great service! This is my second time booking a hotel room, and it was a quick and easy process. Thank you!

Thumbnail of user tonyw829
Tony W. – TravelUp Rep

Good afternoon Christopher,

We are grateful that you chose to give us a 5* rating with your valuable time.

Our team enjoys doing what they do because of customers like you. Your review has made our day.

Thank you for your compliment. Have a great day ahead.

Regards
TravelUp,

Great service!
January 19th, 2024
Verified purchase
• Previous review
Thumbnail of user marleney30
1 review
2 helpful votes
August 2nd, 2022
Verified purchase

This was my first time using Travel Up. I had to change my flight time, I contacted the administrator, Mr Anderson for help in processing the change. He was very quick to respond and was extremely helpful and supportive. I was able to change my flight time which was a huge relief. I will definitely use Travel Up again.
Marlene

Thumbnail of user gavins91
1 review
2 helpful votes
June 22nd, 2021
Verified purchase

Everything worked out perfectly and as expected. Just what you would want on an unexpected, last minute vacation booking! Would definitely book with Travelup again!

Thumbnail of user melaniev151
1 review
1 helpful vote
January 5th, 2024
Verified purchase

Great price and easy booking. Hoping check in is just as easy!

Thumbnail of user tonyw829
Tony W. – TravelUp Rep

Good afternoon Melanie,

Thank you for the 5*review.

We are glad you liked our online booking procedure and found the price great and easy to use.

Thank you for your booking with us.

Regards
TravelUp,

Thumbnail of user andyt186
1 review
5 helpful votes
June 25th, 2021
Verified purchase

Had to book a hotel for two nights in Brighton. The price on TravelUp was much cheaper than any other site, 40% cheaper then the hotel's own website. Unfortunately we had to cancel and TravelUp refunded to my credit card (minus the administration fee) within a couple of days. Would definitely use them again.

Thumbnail of user fec7
1 review
2 helpful votes
July 14th, 2021
Verified purchase

Booking was very easy & with good hotel rate.
I got nervous after reading some negative reviews but so far, my experience has been positive!
Thank you!

Reason I chose this business:

The site showed the best hotel rates!

Reason I chose this product:

No, thanks!

Thumbnail of user janaep13
1 review
1 helpful vote
August 12th, 2023
Verified purchase

So far, So Good. It was an easy and quick booking. LOVED THE RATES! Only wish it specified that All-Inclusive includes food and drinks just for peace of mind. Nonetheless, I hope the rest of my trip goes smoothly upon our arrival / checkin. Celebrating my significant others birthday week and it's the first time I've traveled since my father passed away a few months ago. This trip is much needed. I HOPE TRAVEL UP lives up to its reviews.

Thumbnail of user tonyw829
Tony W. – TravelUp Rep

Good morning,

Thank you for getting back to us with such splendid feedback as your words make it more meaningful for us to serve you the best ceaselessly.

Wishing a happy birthday of your significant half in advance.

Team Customer Relations.

Thumbnail of user gingerk66
1 review
1 helpful vote
November 4th, 2023
Verified purchase

I was really hesitant because I had never used this service before. However, I was really impressed and surprised at how smoothly everything went! The only surprise I had was that everything really was exactly as they said it was! My price was exactly correct (way cheaper than anywhere else), the hotel had my reservation with zero fuss, and the room I got was better than I had hoped for! I was sincerely impressed and thankful for such an easy process and for such a great room at a very good rate!

Reason I chose this business:

Cheapest rate

Thumbnail of user rebeccah1864
Rebecca H. – TravelUp Rep

Good morning, Ginger,

We are excited that you have had a great experience while booking your preferred property online. Our team works very hard to ensure we deliver our best services.

Your review has already made our day and we are glad that you enjoyed the amenities at the property.

Thank you for your compliment. Have a great day ahead.

Regards,
TravelUp

Thumbnail of user heatherh1724
1 review
0 helpful votes
November 3rd, 2022
Verified purchase

Very easy to navigate and was able to request the exact room I want. Thank you!

Thumbnail of user tonyw829
Tony W. – TravelUp Rep

Good morning,

Thank you for such fulfilling remarks that you have left for us to strive more and to serve you the best wholeheartedly. We are genuinely looking forward to assisting you with your future travel arrangements with us.

Kind Regards

TravelUp Team

Thumbnail of user javierp81
1 review
1 helpful vote
July 4th, 2021
Verified purchase

It was very simple and easy. I'm highly satisfy for the fast service. Keep the good work.

Thumbnail of user pebbles.fudge
1 review
1 helpful vote
August 5th, 2023
Verified purchase

Great promotional offer from Junaid Ansar from travel up. Swift as rang me in seconds of booking. Friendly person

Service
Value
Shipping
Returns
Quality
Thumbnail of user tonyw829
Tony W. – TravelUp Rep

Good afternoon,

Thank you for sharing your feedback about our service.

We are glad to hear that our team’s performance exceeded your expectations, and we will make sure that our representatives will receive the recognition they deserve.

Thank you again and have a great day!

Team Customer Relations.

Thumbnail of user marks7157
1 review
0 helpful votes
February 14th, 2024
Verified purchase

The service was fast and reliable and really easy and understandable to use. Highly recommend

Thumbnail of user rebeccah1864
Rebecca H. – TravelUp Rep

Good evening, Mark,

Thank you for the 5*review.
We are glad you liked our online booking procedure and found the website simple and easy to use.

Thank you for your booking with us.

Regards,
TravelUp

Thumbnail of user brittanyp616
1 review
0 helpful votes
October 6th, 2023
Verified purchase

Nice to not be told "that rate is no longer available" 1 minute after it came up in a search, or cancelled inexplicably. Took me three tries to book this room. This is the first site that actually worked!

Thumbnail of user tonyw829
Tony W. – TravelUp Rep

Good afternoon Brittany,

We are grateful that you chose to give us a 5* rating with your valuable time.

Our team enjoys doing what they do because of customers like you. Your review has made our day.

Thank you for your compliment. Have a great day ahead.

Regards
Travel Up,

Thumbnail of user tommyk125
1 review
0 helpful votes
February 19th, 2024
Verified purchase

Easy to do. Will recommend to others.

Thumbnail of user rebeccah1864
Rebecca H. – TravelUp Rep

Good morning, Tommy,

Thank you for your 5-star rating. Your feedback is appreciated.
Thank you for your booking with us.

Regards,
TravelUp

Thumbnail of user garyd1164
1 review
1 helpful vote
November 6th, 2022
Verified purchase

First time I tried I got error message saying not available and tis time it worked. So I'm a bit nervous

Thumbnail of user tonyw829
Tony W. – TravelUp Rep

Good afternoon,

We apologize for the inconvenience caused. Though this seems to have gone through as you shared, still we prioritize your concerns and therefore our team is readily available to assist you for further help 0118 955 6400 or 0203 771 3074. If you cannot wait on the line to speak to our admin team, please email us at admin@travelup.com.

Kind Regards

TravelUp Team

Thumbnail of user jonathanh914
1 review
0 helpful votes
March 26th, 2022
Verified purchase

First time booked on travel up. It was the best price, so far so good. But only made payment, have not arrived...

Thumbnail of user stephanieg1295
TravelUp T. – TravelUp Rep

Good morning,

Thank you so much for your 5-star review.

We really appreciate your feedback. It means a lot to us and our entire team!

Kind Regards
TravelUp

Thumbnail of user thomast1298
3 reviews
0 helpful votes
March 1st, 2024
Verified site experience

Shopped around and travel up had best rates. Booking was easy lets hope no issues when we arrive!

Thumbnail of user tonyw829
Tony W. – TravelUp Rep

Good morning Thomas,

Thank you for the 5*review.

We are glad you liked our online booking procedure and found the price great and easy to use.

Thank you for your booking with us.

Regards
TravelUp

Thumbnail of user katherineb641
1 review
1 helpful vote
June 22nd, 2021
Verified purchase

I got a great deal on a wonderful hotel. Thanks so much for making our trip awesome

Thumbnail of user joyriel45
1 review
0 helpful votes
October 7th, 2023

Customer service was extremely helpful. And calling waiting time was not to long to update my flight. Ticket issued before within 24hr. I recommend to book with travelup.com

Service
Value
Shipping
Returns
Quality

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From the business

We have always used leading technologies to present a website that is friendly and easy to use for everyone and anyone – some may even say there’s 0% faff!
You won’t be short of choices when you book, we offer flights, hotels and package holidays to anywhere in the world. We work with over 200 airlines and offer over 400,000 hotels to bring you the best deals to destinations you love and with our flexible payment options, you could jet off sooner than you think.
Want to get off the beaten track? We can offer bespoke tours and holidays so you can be sure you tick absolutely everything off your bucket list! Our experienced agents will be able to help you with any questions or queries you may have too and can book everything from car hire to transfers to attraction tickets, making your holiday stress and hassle free.
But don’t just take our word for it, we’ve grown at such a rapid rate that in 2018, we were listed on The Sunday Times Virgin Atlantic Fast Track 100 where we came 37th. We’ve also been nominated for Best Online Retailer and Best Flight Booking Website by the British Travel Awards in 2019, as well as our CEO picking up the EY Entrepreneur of the Year’s Scale Up award for London and the South region.
We’ve upped our travel game, up yours!

At TravelUp, it’s our commitment to be as transparent as possible with our customers. We work with an independent partner, Airlineratings.com to keep track of the service and safety levels of all the airlines we work with. Not only does this keep us up to date with the latest information, it can also help you make an informed choice when choosing who to fly with.
We take issues seriously and do our best to resolve them as soon as possible and in a way that will benefit all involved.

Business History

We are TravelUp, we started from humble beginnings in 2004 where we operated out of our CEO’s living room. Now, we welcome more than 650,000 customers per year and strive to fuel our passion of travel to inspire you to go on your dream holiday.

Company Representative

Thumbnail of user craiga236
Admin T.
Typically responds within 11 days

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