Dear Suzanne,
Sorry for the late reply!
We want to start by extending our thanks to you for providing your extremely valuable feedback to us. We regret any inconvenience or frustration that your experience has caused you. For more questions, you can also send us an email to service@millybridal.org.
We would study your case carefully and resolve it there and we are now waiting for your reply.
Appreciate your cooperation and kindly understanding in advance!

Yours Sincerely,
MillyBridal Customer Service

Are you having any luck because I have also been ripped off paid for a dress haven't even arrived I paid extra too for it to get here before daughters prom and they won't give me a refund either.

After one year not a penny back. I am trying to solve the issue through my bank.