Is U.S. Bank a scam or a legit company?

asked by Karen X. on 10/5/20

4 Answers
Thumbnail of user randyk167

U.S. Bank is NOT A SCAM! I've been banking with US Bank for over 18 years, and unlike many banks (TCF in particular... who's process may have changed by now since they got sued over it) US Bank counts your deposits first, checks or debits against your account second. If you know how to use Google, and you can find a branch by you, you will get the help you need.

The statements by Joe B. Are insanely false and ridiculous. I have 2 checking accounts, 3 savings account and 2 US Bank Visa cards, I've never had an issue doing what I needed to do with regard to any of these accounts, and if I did have a question, they were easy to reach and always helpful.

I am NOT currently a fan of their mobile app as they've kept updating it to a point where bill pay is messed up, but otherwise it has been most useful for transferring money and managing my balances. I've traveled the country and never had an issue getting money when I needed it, or handling my finances. And the bill pay on their website has helped me manage my monthly payments (house, utilities, loans) with ease, which was suggested by a US Bank customer service rep... which until recently, was very effective even through the mobile app.

And just for the record, I've been buying groceries (and countless other things) at Walmart for 20 years... guess how I paid for it.:-)

In general, over 18+ years, I can absolutely recommend US Bank. And no, I don't work there, I'm just a customer who opened an account there because it was across the street from where I worked at the time.

Helpful  (1)
Thumbnail of user patricky185

US Bank will scam you will terrible customer service.
Multiple department/phone transfers and everyone is unaccountable.

Helpful  (0)
Thumbnail of user bekkar1

Has to be a criminal enterprise. They have paid huge fines for mishandling customers mortgage paperwork. They try to force you into online banking, so you will be more likely to be scammed and they won't be responsible. Your direct deposit money they consider theirs, not yours. Their tellers try to short withdrawals, and the managers deny it, although it is certainly on camera. They should be shut down by the Comptroller of the Currency.

Helpful  (0)
Thumbnail of user joeb1559

Scam for sure. They as a crooked corporation hide, behind desperate nice college kids faces and 1000's of excuses, no customer service, fake promises of the basic exchange of customer/banker relationship. I give you money to hold, in exchange I need to be able to use it in electronic form without it being feed to death or stolen. They don't even allow their customers to withdraw their own money or close their accounts at a branch. They send out cards, with their name/logo on it that they don't honor or service at branches unless your making a deposit. Online viewing always has issues, won't show transactions, won't help you at branches with the same, gets rejected everywhere even places they claim work such as WalMart, but it works at gas stations. Useless as far as a bank goes and we as the people should be shutting down criminal corporations like this that are in kahoots and protected (free to print whatever or create money at free will) with our federal governing body. When laws are lawless and corporations are able to do anything they want. We should burn them all...!

Helpful  (0)

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