VictorianPlumbing.co.uk Questions & Answers

Question 1

Question:

It is a disgrace does anyone have any answers on how to get your money back for faulty goods from this company. when you cannot contact them at all? It is a disgrace does anyone have any answers on how to get your money back for faulty goods from this company. when you cannot contact them at all?

Answer · 2020-11-04T02:23Z

Answer:

I just had the same issues. Raise a dispute with your card company or PayPal if they are no longer offering the resolution. Again, the like making customers pay for the return even if it's no fault of yours. Good luck.

By Natnael B. over a year old

Question 2

Question:

Why do victorian plumbing hide behind their t & cs when they don't live up to their customers expectations of prompt & courteous delivery? Why do victorian plumbing hide behind their t & cs when they don't live up to their customers expectations of prompt & courteous delivery?

Answer · 2020-02-11T02:36Z

Because they are indecent and horrible beyond belief. How they are even allowed to operate with all these horrible reviews from people?

Question 3

Question:

I have been waiting for a refund of a bath for over a month everytime i am told it is being processed and will take 1-4 days but no refund yet I have been waiting for a refund of a bath for over a month everytime i am told it is being processed and will take 1-4 days but no refund yet

Answer · 2020-10-06T10:07Z

Same as me they are rubbish I'm hitting every review platform I can find, warm other stay away, I waited nearly seven weeks for refund and they still owe me £50 for shipping, cowboys.

Question 4

Question:

I have tracked my order placed on 12th february ord- 000704962-977552 to find that you are awaiting stock and it will not be delivered till april. i can't afford to wait almost 2 months for this item. i have attempted to e mail with no response after 5 days and have now been waiting in a queue on an 0345 number for half an hour already. what is going on? please cancel my order and reimburse the £41-90 that you have already taken from my account. this is very poor customer service- why has no one been in touch to advise me of the delay? please advise me as a matter of urgency. thank you norma appleby I have tracked my order placed on 12th february ord- 000704962-977552 to find that you are awaiting stock and it will not be delivered till april. i can't afford to wait almost 2 months for this item. i have attempted to e mail with no response after 5 days and have now been waiting in a queue on an 0345 number for half an hour already. what is going on? please cancel my order and reimburse the £41-90 that you have already taken from my account. this is very poor customer service- why has no one been in touch to advise me of the delay? please advise me as a matter of urgency. thank you norma appleby

Answer · 2017-03-02T11:59Z

Dear Norma, I'm incredibly sorry to hear about the delay with your order. I have checked our system and can see that you were contacted by email yesterday at 5:30pm - could you please check your email for details regarding your cancellation and refund. If there is anything further outstanding please do not hesitate to let me know. Kind regards Alan Victorian Plumbing

Question 5

Question:

Are you able to specify a day of delivery ie 20th feb Are you able to specify a day of delivery ie 20th feb

Answer · 2017-01-31T09:13Z

Hi Peter, hope you're well and thanks for your question. The answer is yes, day specific delivery is available, but it is down to the courier themselves and there may be restrictions in some cases. The best thing to do is check on the item's product page on our website and choosing the day specific delivery option for more details. If you require any further assistance please contact us info@victorianplumbing.co.uk Kind regards Alan Victorian Plumbing

Question 6

Question:

Re. above question. my question is: when i return my unwanted item personally the depot, will there be someone available to received and sign for my item

Answer · 2016-04-18T01:42Z

Hi Kathleen, very sorry to have only come across your question now. I imagine you've already dealt with your return however, I do have an answer for your question. If you are bringing your items back in person it needs to be to our bathrooms showroom in Formby, not the warehouse in Skelmersdale. Yes there will be someone to sign for it. Please check our showroom directions and opening times here http://www.victorianplumbing.co.uk/About-Us.aspx Items will be checked and a refund processed in 7-10 working days. (if you are within your dates for a refund, otherwise it will be credit or exchange. Thanks. Alan Victorian Plumbing

VictorianPlumbing.co.uk Questions & Answers

It is a disgrace does anyone have any answers on how to get your money back for faulty goods from this company. when you cannot contact them at all? It is a disgrace does anyone have any answers on how to get your money back for faulty goods from this company. when you cannot contact them at all?

Why do victorian plumbing hide behind their t & cs when they don't live up to their customers expectations of prompt & courteous delivery? Why do victorian plumbing hide behind their t & cs when they don't live up to their customers expectations of prompt & courteous delivery?

I have been waiting for a refund of a bath for over a month everytime i am told it is being processed and will take 1-4 days but no refund yet I have been waiting for a refund of a bath for over a month everytime i am told it is being processed and will take 1-4 days but no refund yet

Are you able to specify a day of delivery ie 20th feb Are you able to specify a day of delivery ie 20th feb

Re. above question. my question is: when i return my unwanted item personally the depot, will there be someone available to received and sign for my item

Which courier do you recommend to send back a radiator to victorian plumbing?

We have a toilet that will not take anything away the water comes down but just swirls even toilet paper wont flush away, so not really fit for purpos

How on earth do i return a shower enclosure that is faulty

Shower cubicle does not fit the shower tray. multiple calls and emails without result, what can i do?

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