VitalChek

FACTS
1. I initiated an order which they placed on hold due to pending documents I did not provide.
2. Same day I tried to cancel the order but no option is given for cancellation.
3. Same day I sent them email asking them to cancel the order.
4. A week later they charged my card.
Is it all by an innocent mistake or calculated to steal money?
I have asked them twice already to refund me, and delete my records.
No response yet, I am expecting they will charge my card again.

I moved and needed lost birth, marriage and divorce records to obtain a new driver's license for the state. I was immediately overwhelmed by the thought of standing in long lines, crowded rooms and waiting weeks for the certificates to arrive and as a handicapped person the task was daunting.

I decided to check the internet to see if Vital check was online and to my surprise they were so I filled out all the information by checking the boxes, submitting my fee and voila done. Not only is the information easy to fill out but the process was pretty fast then my certificates were at my door within a few days. What a lifesaver Vital Check is and I highly recommend utilizing this easy online service for obtaining any vital records.

It cost more than I wanted it to, but VitalChek got me what I needed faster than the folks who should have called me when my friend passed.

One of the worst businesses. First, they charged me a finders fee for an order that was never placed, and after I finally placed an order it's been SEVEN weeks for it to be processed. Even worse as they said it could take up to 9 weeks just for processing. What is the point of paying all that money for them to spend 2 and a half months doing nothing? Horrible company with horrible customer support.

Quick easy service. Used it twice with no hassle. If you can't find important documents like marriage certificate or birth certificate, this is a great service.

My experience was excellent. Applied for a copy of my Birth Certificate form a county website but somehow got transferred to the state records website and they linked me to Vitalchek.

After the first hiccup, asking me for another copy of my ID, I started reading the reviews and worrying if I'd ever get what I asked for and paid for. I figured if the state trusts them to do this, I'll just go with it.

I uploaded a picture of my ID and within 2 days I had the copies in my hand. I couldn't ask for better service!

Title says it all. Poor customer service. You'll wait for at least an hour on hold before anyone picks up. After sometime their own site wouldn't show me the progress of my order… buyer beware.

This app was very easy to use. I received my brother's birth certificate sooner than expected. Third time using this app. Never disappointed.

This company is horrible. Still awaiting my document and no returned calls or follow up from them. DO NOT get ripped off by this company.

It was quick and easy great service. I recommend it to everyone. My document got to be quicker than I expected.

I followed all of the steps required in obtaining my birth certificate and after 10 or 15 business days, it was in my hands! They are 100% reliable in their words!?

I tried this service not knowing if it was going to be fast and secure. I filled in the form and decided to pay a little extra for UPS delivery. I received my birth certificate within a week. Very happy with the service.

Simple process. Up to date notices. Has a "real" phone # with "real customer service. Had to call and edit info, easy and competent representatives.

User friendly web site and quick delivery without a huge shipping fee. Will order from this site again.

I would give a zero if possible. Vitalchek was useless. Charged me their fee for nothing! They sent back emails saying they needed new documentation due to me ordering my birth certificate in a different name. They actually said my notarized signature didn't match. They expected me to get my maiden name that's on my birth certificate notarized. All my ID is in my married name and has been for years! How is this even logical?They would not answer my question about how to get that done. They just keep sending back a message stating I did it wrong. Do not use this company!

This company scam they didn't get my license so I can get a passport don't use these people they will have u waiting

I ordered 3 sets of papers. Delivered quickly. Very happy with the ease of ordering and quick arrival.

I needed a certified copy of my birth certificate ASAP to obtain a new driver's license after my wallet had been stolen. I received my certified birth certificate within 4 days of ordering online.

I ordered my birth certificate and received it in 3 days. There was no problem using my debit card or anything ot was shipped and received in prompt time Thank you VitaChek.

I needed a certified copy of a birth certificate for a passport. You MUST APPEAR IN PERSON at your county clerk's office. So just go there and do that. Show your driver's license and fill out a form. The Vital Chek was a middleman that just made it more confusing. Call your clerk's office first if you are older. In San Mateo County old birth records are in a warehouse so it takes longer, a few days, it took four days. The helpful people at the county office I rate highly, 10. Very helpful and kind. Thank you.

VitalChek delivered! I needed my birth certificate quickly for a trip I was taking. I received my order in just 3 days of ordering. Great service in a pinch!

I logged onto VitalChek to get a copy of my birth certificate. I paid and waited. It tool SIX months almost to the day. Every time I called to ask for an update there was an excuse about a backlog.
Just be aware. SIX months.
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I called the town in NY state where I was born and the clerk told me she would send me a notarized copy of my birth certificate in 5-7 days. One week later I had a copy from NY state.

Easy to use and fast service! Delivered to my door. I was able to track my certificate also! I also liked the follow up from the company!