Very hard. I am trying right now. My assignment wasn't even submitted to me by the deadline.

Irrelevant. Even if they do answer, they don't help.

I didn't find it hard to reach them. Once I sent my order, I talked to an agent through their chat all the time

I used a chat service to reach them. Sometimes the chat is offline but once I send a message, they always respond

To me, it is pretty easy. I can contact them via their chats

It is quite easy as they have two chats. Each order has a very interactive message panel where you can talk with the staff and also send a message to your experts

Always available on chat and email. I have never tried finding them and failed