• Wowcher UK

Wowcher UK

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Overview

Wowcher UK has a rating of 1.05 stars from 271 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Wowcher UK most frequently mention customer service, trading standards, and email address problems. Wowcher UK ranks 688th among Marketplace sites.

  • Service
    156
  • Value
    141
  • Shipping
    122
  • Returns
    122
  • Quality
    120
Positive reviews (last 12 months): 0%
Positive
0
Neutral
1
Negative
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What reviewers want you to know

Positive highlights

No positive highlights yet

Critical highlights

  • The customer service agents were very rude and I have screenshots of their rude text tone.
How would you rate Wowcher UK?
Top Positive Review

“Horrible customer service”

Lol O.
8/27/22

Bought 2x treatment voucher from Wowcher tried booking with the merchant they said they could not honour the vouchers cause they had honoured 100treatments without any payments from Wowcher. Went back for a refund and it's been close to impossible. Over 2weeks on a WhatsApp chat. Pure waste of time and energy. Never again. I NEED MY REFUND.

Top Critical Review

“Robbers and thieves”

Kathleen B.
1/9/24

Paid £87 for heated blankets didn't arrive so contacted customer service and told my wowcher had expired so can't get a refund absolutely sick as we are pensioners I didn't realise you had press a third button to get purchase.please stay clear of this company. Wish I had read the reviews before buying,

Reviews (271)

Rating

Timeframe

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Reviews that mention popular keywords

customer service (76)
Thumbnail of user kathleenb2348
1 review
4 helpful votes
January 9th, 2024

Paid £87 for heated blankets didn't arrive so contacted customer service and told my wowcher had expired so can't get a refund absolutely sick as we are pensioners I didn't realise you had press a third button to get purchase.please stay clear of this company. Wish I had read the reviews before buying,

Thumbnail of user drakebarry4
1 review
1 helpful vote
March 3rd, 2024

Wowcher/Living Social -same people and absolute Crooks. They advertise items on TV (my case a wheelbarrow £39.99) then when you have paid them they tell you some nonsense about a voucher that is invalid and you can't have your money back or the goods either- Absolute swindlers -
You have been Warned.NEVER AGAIN! I will provide evidence of payment from my Paypal account and don't believe in their protection either. They don't help!. Barry *******2034

Any evidence that I can. Barry Drake *******2034

Tip for consumers:
Do not trust them - They have no working phone numbers when you try to call them. They tell you to use

What's App - I am 75 years old - you try getting hold of Living Social / Wowcher by that method!

Products used:
I was trying to buy a Wheelbarrow - simple enough item or so I would have thought

Service
Value
Thumbnail of user stuartb524
2 reviews
5 helpful votes
February 7th, 2024

Paid for and ordered my items but they never arrived. Didn't answer any of my emails and still waiting for paypal to sort it out. They have my money but I have no items. Now, 6 weeks later, paypal has decided in their favour, even though I have I have not received the item and they never replied to my 8 ( Eight!) emails. Never got any email verification off them or anything. Total scam and rip off!

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Thumbnail of user gerardh152
1 review
2 helpful votes
February 6th, 2024

I had £34.99 in my So called Woucher Wallet. I did not know it was due to expire as the Don't Tell You. Sadly I found it had just expired yesterday after I tried to pay for good ls getting ordered today 6 th February. I tried getting in touch with them but all they do is point out the T. G.No refund it's Expired You lose all your money. It's really not fair perhaps not legal either. I would never recommend them to anyone. I run a business over 36 years,I would never deal with customers in this way. Don't Deal with them. I feel totally let down my cash is as good as Stollen.

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Value
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Thumbnail of user coryj424
1 review
2 helpful votes
December 27th, 2023

I ordered a gaming chair that was meant to arrive 15/12/2023 redeemed my codes or whatever in time and now haven't heard a thing it's basically two weeks late and I'm not getting anywhere I will never order from a place like this again, paying with my hard earned money to not receive the item or even be updated about it is very frustrating.

Thumbnail of user ciarac56
1 review
0 helpful votes
January 8th, 2024

Do not use this website. I purchased a holiday to Lake Como with flights and hotel "included". There was no flight information given once purchased so I redeemed the voucher assuming this would then allow me to select flights. I was then called by a travel agent who told me that the flights to Lake Como would get us to Italy at 11pm at which point the train to the hotel would not be running so we would have to pay €120 for a taxi. He then offered to switch the flights to more reasonable times but said this would cost an extra €79 per person on top of the already paid voucher price. I have contacted Wowcher several times about an refund and they have not responded. The customer service is appalling and the vouchers have several hidden costs which are unacceptable. Avoid at all costs.

Service
Value
Shipping
Returns
Quality
Thumbnail of user julieb3124
1 review
1 helpful vote
December 5th, 2023

I purchased a wowcher for a 2 course meal and a comedy show with drinks. So I book a hotel in London as we live in Northamptonshire. Pay a small fortune in train fares. Arrive at the venue to be told we are the only ones booked and they weren't putting the comedy on. We left and I am flaming furious! What will be done as far as a refund is concerned and paying towards our totally unnecessary expenses? First time I've ever used wowcher and what a sham!

Tip for consumers:
Avoid at all costs and look at the review sites. Appalling customer service

Products used:
None as when we arrived at the venue they were not putting on the event

Thumbnail of user roberta2377
2 reviews
0 helpful votes
January 22nd, 2024

The customer service is really bad as it feels they keep you at arms length to communicate with them only via a WhatsApp bot. They enticed me with a spa only to find out after going through their long process to acquire it, the spa was not available for our anniversary so we had to book elsewhere. Then with the tricky to access customer service bot I finally got through to request a refund and they enticed me to put the funds in a wallet, at the time I wasn't sure if they did refunds. So I accepted, I tried looking for something of interest that I needed however there was nothing. When I looked the took the funds from the wallet then citing rules of a time limit and went away with my £140. They did give me another short period of time after I pressed via WhatsApp. However there was nothing I needed to buy and they took off with my £140 as if they worked hard for it and I have nothing.

I've never experienced this before, except when someone tried to rob me at school, but even then I got it back.

Tip for consumers:
I have completely lost trust with Wowcher and living social.

Products used:
I went to another business.

Service
Value
Shipping
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Thumbnail of user sueb1022
1 review
0 helpful votes
April 5th, 2023

Having reached the point of despair with redemption of vouchers / missing item etc I complained via WhatsApp. Eventually chatbot gave way to human who actually listened and responded with a refund of excess postage paid - did get the feeling this company are listening to complaints now and making a real endeavour to improve Customer Service - I don't usually edit reviews but in all fairness where such efforts are made I felt it reasonable to acknowledge them in the hope of sustained improvements

Products used:
Mattress toppers

Service
Quality
Thumbnail of user smdavisuk
1 review
1 helpful vote
December 13th, 2023

Ordered a 3 tier heated airer with cover. Took over 6 weeks to arrive...with no cover. Report issue and was informed they would send the cover separately. Chased 2 weeks later and was told they are out of covers and offered £10 refund. A replacement cover costs £40 and the product is pretty useless without the cover. I requested to replacement cover or return for full refund and have had zero response since. Scam company importing cheap chinese crap. AVOID

Thumbnail of user monikaphomecook
1 review
1 helpful vote
February 20th, 2024

This company is despicable in their dealings with end customers and client merchants.

Avoid dealing with them on any business level

Service
Value
Shipping
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Thumbnail of user cferrutland
1 review
5 helpful votes
November 4th, 2023
Verified purchase

The site is very confusing! If you click on something accidently the next thing they are deducting from your bank account for subscriptions you did not want! Heaven help you if you place a order and then cancel it! They have no customer service whatsoever and trying to get your money back which is the law within 14 days is virtually impossible! They just do not care and do not listen to you! I have been trying to get a refund which they insist on refunding with wowchers which I do not want!

Products used:
NONE

Service
Value
Shipping
Returns
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Thumbnail of user derekp345
1 review
0 helpful votes
February 22nd, 2024

Shocking service, difficult to communicate with and almost impossible to get a refund after supplier failed to send goods. Woucher voucher system is total rubbish and I am really lucky I paid by PayPal who refunded all but my carrier costs which is ridiculous considering the goods were never sent.
Be safe don't use Wowcher.

Products used:
None

Service
Value
Shipping
Thumbnail of user colinb489
1 review
0 helpful votes
March 19th, 2024

Absolute nightmare dealing with them - booked a 4 day holiday, costs kept rising, flights rescheduled 3 times, no cash refund ( just credit) and credit taken back by wowcher unexpectedly 3 months later. Utter minefield dealing with them

Service
Value
Shipping
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Thumbnail of user imfamouspluto01
1 review
2 helpful votes
December 23rd, 2023

Paid for goods in Nov. Didn't see voucher emails due to large amount of Wowcher adverts flooding ing my email inbox. Redemption date and extension date now expired and no refund available so have lost £30.00 + Will definitely not be using this outfit again despite the stated prices. Feel as though I have been "ripped off"

Tip for consumers:
Don't use this site

Thumbnail of user rmak
1 review
0 helpful votes
January 3rd, 2024

Charged for voucher extension which appeared to be postage cost & VIP year so cost me an extra £9 - have managed to request refund for VIP rubbish, but told the other 3.98 is non refundable. Such a con - won't be buying from them again!

Tip for consumers:
Make sure that even after filling out boxes, u scroll and check everything that is ticked

Products used:
Scarfs

Service
Value
Shipping
Thumbnail of user hadmaquerennandrade
1 review
1 helpful vote
November 27th, 2023

I made a purchase 4 days ago for an exercise bike, they charged me 70 pounds for the promotion including delivery There was nothing about delivery being paid 3 days later I check the website and I have to pay 30 pounds for delivery to arrive in more than 15 days the same product on Amazon was 100 pounds, delivery included and would arrive in 4 days It's not worth it and they don't offer support or cancellation options they should give it since the order was not delivered nor was it prepared I will NEVER buy from this site again

Thumbnail of user lolo2
1 review
4 helpful votes
August 27th, 2022

Bought 2x treatment voucher from Wowcher tried booking with the merchant they said they could not honour the vouchers cause they had honoured 100treatments without any payments from Wowcher. Went back for a refund and it's been close to impossible. Over 2weeks on a WhatsApp chat. Pure waste of time and energy. Never again.
I NEED MY REFUND.

Service
Value
Returns
Quality
Thumbnail of user emilyp948
1 review
6 helpful votes
October 24th, 2023
Verified purchase

Absolutely appalling! Do not use them they are thieves. Took £20.00 out of my bank for the item. Then another £5 for some VIP thing I did not agree to. Items never arrived and when I contacted them about it they said it was my fault as I never redeemed the voucher which had now expired so I couldn't have a refund! Never heard anything like this! Am now perusing through PayPal. Don't bother othering from them!

Tip for consumers:
They are scammers and thieves

Products used:
No products as they never arrived!!

Service
Value
Shipping
Returns
Quality
Thumbnail of user chow2
1 review
1 helpful vote
December 6th, 2023

What a shambles this company is, nothing is straightforward. Apparently, you pay, claim the voucher on the app and have the items sent. I don't know how long it expires, once it does no refunds are issued, they give a credit note instead. They keep insisting you repurchase it again even though you don't want it. This simple request goes ignored. Refunds are not negotiable. This is a con and a scam. They've scammed me and are they scamming the store by holding their funds by not placing customers' orders? Regardless will warn people to avoid this unethical, thieving site.

Tip for consumers:
Once you've paid, you have to go back to the site to redeem the voucher to get your purchase sent, once it expires they'll give you a credit note. If this is not redeemed by a certain date, they pocket your money. Beware.

Products used:
None because they didn't send it.

Thumbnail of user paulm5109
2 reviews
3 helpful votes
November 8th, 2023

Order a clearance voucher and what I received wasn't worth the extra postage I had to pay never mind the cost of the voucher if anyone is thinking of buying one of these deals don't waste you money there just junk that other customers have managed to return and not worth the money you are expected to pay I got sent a dog bed and can get same one on Temu for half the price of voucher and free delivery so voucher are scam and you are paying for junk.

Thumbnail of user josiep70
1 review
0 helpful votes
December 12th, 2023

Wowcher scam their customers, you think your buying goods when it's a voucher that needs to be redeemed within a small timescale! Loads of ridiculous small print tying you in! Do not buy from Wowcher I hope they go bust! Absolute robbers!

Thumbnail of user tycjank
1 review
0 helpful votes
December 3rd, 2023

Dont buy its a scam they sell vouchers not a goods. Paid 29.99 £ send me a voucher which expires within couple days. Than send me 5 £ in another voucher. I give up just write this review. Not worthy of purchase!

Tip for consumers:
Usless complicated site trying to still people money

Products used:
Fruit tree

Service
Value
Shipping
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Quality
Thumbnail of user lindaf2810
1 review
1 helpful vote
December 17th, 2023

I ordered a laptop on 5 th dec, it never arrived, u can't speak to anyone no contact no, WhatsApp is a waste of time, I don't know how they are getting away with scamming people. I've lost £130 my only hope is PayPal,it needs investigating

Thumbnail of user marlboroughuk
1 review
1 helpful vote
December 7th, 2023

You see things on their site after seeing ads on the TV they offer vouchers? Then wanting to take £15 from your bank ea month. I just want things ordered and paid for not vouchers, then you realise it`s a CON.
TRY and get your MONEY BACK small print says you can`t get a refund, then try and get in touch with them? It`s not possible No telephone number Yes an EMAIL address but they do not respond.
SORRY YOU HAVE LOST YOUR MONEY They want shutting DOWN.TOTAL RIP OFF

Products used:
Xmas Pressents

Service
Value
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About the business

Up to 80% off UK restaurants, hotels, entertainment, spas & more! Customer Support@Wowcher_Support, we're here M-F, 8am-4:30pm.

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1.1
271 reviews
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