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123cards.com has a rating of 4.28 stars from 18 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with 123cards.com most frequently mention customer service. 123cards.com ranks 22nd among Greeting Cards sites.
I tried 123 cards and forgot to cancel until a few hours after the deadline. I contacted customer support and they were extremely kind and supportive. They changed my subscription to a one month, made sure I understood it would not automatically renew and refunded me for the yearly rate amount. They are a small company and it's great to support them versus a large corporate entity. The cards are lovely and the customer service is A+
I signed up for a 7-day free trial membership with 123cards.com. After using it once, I decided I didn't really like the service, so I cancelled before the 7 days were up. Then when I got my credit card statement, there was a charge on it AFTER I cancelled! I've sent an email to them, and if I get a satisfactory response, I'll revise my review then.
I tried 123 cards and forgot to cancel until a few hours after the deadline. I contacted customer support and they were extremely kind and supportive. They changed my subscription to a one month, made sure I understood it would not automatically renew and refunded me for the yearly rate amount. They are a small company and it's great to support them versus a large corporate entity. The cards are lovely and the customer service is A+
I made the mistake of cancelling my subscription and asking about the amount I'd been charged- senior moment, you know how it is.
Julie replied very quickly and explained things. I'd actually had a very, very good deal and misunderstood the charges. She reinstated things for me and now I'm ready to bombard friends with a large variety of cards that I know they'll love. Julie deserves a 5 star rating herself.
Dear Ruth,
Thank you for the 5 stars and your kind words! We are only happy to help - that is what we are here for!
I have used this company in the past when I've needed them, and found they didn't let me down. They seem to treat their customers fairly. Most card companies' format of having an account doesn't suit me, I'd rather buy cards individually, but suppose they will go broke that way. Anyway, quite satisfied with my treatment by this company, and wish them well. I like their numerous Questions and Answers, quite helpful.
Dear Masako,
Thank you for your review and well wishes. It’s wonderful to hear that you enjoyed our reliable services and that you have been satisfied with our company and our Help Center.
We are always making new ecards, and we hope that you'll check out our most recent additions to the site.
Have a great day!
Best wishes,
Sasha
123cards.com
I signed up for the 7 day free trial. I did not have any problems cancelling my subscription after the 7 days.
I decided to just send cards now and again. I like the way you can buy one card and send that one.
They still send me reminder dates and some beautiful cards to send.
You get a notification when the recipient opens the card.
I would give more stars if I could.
You can keep your account and they keep a track of all the cards you have send which I really like.
Dear Sandra,
Thank you so much for your kind words and the 5 -and above - stars:)
We are very pleased to hear that you enjoy the various options for sending a premium card as well as the reminders, notifications, and other services like keeping track of your sent and received cards.
Thank you for choosing 123cards! We hope to see you back the next time you would like to send a beautiful card to friends or family.
Best wishes,
Sasha
123cards.com
I contacted 123cards and spoke to Sasha via email and briefly explained my problem. She was kind, helpful, very patient and she made me feel very confident that she would resolve my issue. She was diligent in her approach and quickly resolved my problem. Sasha had excellent customer service skills. When speaking with Sasha her confidence and take charge attitude makes you feel confident in her ability to resolve any issue one might have. You just feel like you can trust her. Thank you Sasha for making this a very positive experience.
Tip for consumers:
Sasha was extremely helpful
Products used:
cards
Dear Veronica,
Thank you for the 5 stars and your kind words! It is wonderful to hear that you've been pleased with your experience with us.
Thank you for using our site and services! We are looking forward to welcoming you back on the site next time you wish to send an ecard.:)
Wishing you a lovely day!
Warm regards,
Sasha
123cards.com
Great, convenient and eco friendly collection of cards. Add to that a prompt and trustworthy service when i chose the wrong membership they helped to correct it instantly and with no charge. Highly recommend it
Products used:
Ecards
Dear Sarah,
Thank you so much for your warm words. We are thrilled to hear that you enjoyed our ecards and our service. Please don't hesitate to reach out to us if you have any more questions.
Merry Christmas!
Best wishes,
Sasha
www.123cards.com
I was clearly wrong of my interpretation of the sign up for a new account. (Tina) from customer support contacted me and bent over backwards to make me happy. I was very happy with the outcome and can't say anything but what a great company and support people. Greatest Cards and people behind them.
Dear Frank,
Thank you for your lovely feedback and the 5 stars! We really appreciate you taking the time.
We hope to see you another time when you wish to send cards to friends and and family.:)
Have a great day!
Best wishes,
Sasha
www.123cards.com
First class service with a brilliant selection of cards and excellent service. Would highly recommend.
Dear Linda,
Thank you for your fabulous review and kind recommendations! We are so glad to hear that you enjoy our many card selections and services.
We hope to see you back soon!
Best wishes,
Sasha
123cards.com
I accidentely placed the same order twice - Julie at 123cards.com immediately dealt with it. I continue to say this is a wonderful website and company.
Products used:
E-card
Dear Carole,
Thank you for the lovely words! It is our pleasure! We aim to provide the best ecards and the best customer service possible, and are so glad that you enjoy it!
We’re also delighted that you liked the opportunity to try out the many member benefits with our free 7-day trial subscription, before deciding if it was the right fit for you.
Thank you for choosing 123cards and for taking the time to leave us your fantastic reviews.
Warm regards,
Sasha
123cards.com
I used the Trial option for 123cards to start with and found them to be brilliant. Their Website was extremely easy to use, the selection is great and their prices are really good and competetive. Most importantly there is someone VERY helpful to contact if you need additional info. I will now continue to use this nice company and can't rate them high enough - I wish them well.
Tip for consumers:
I used the 123card Trial. Their Website was extremely clear with all the legal jargon. They were easy to make contact with. The most trustworthy website I've come across.
Products used:
E-card
I really enjoyed making these cards with 123cards. Product was great and cards received enthusiastically!
Dear Geoff,
Thank you for your review. That’s great to hear! It’s lovely to know that you’ve enjoyed making your cards and that they were enthusiastically received.
We hope to see you back at 123cards the next time you wish to send a special card to friends or family.
Best regards,
Sasha
123cards.com
I tried 123Cards - their cards are great, and the selection is vast. The friends to which I sent cards were very pleased and enjoyed the animated greetings much more than a static paper card.
PLUS, the customer service is the best!
Thanks 123cards.
Michael H.
Products used:
Ecards
Dear Michael,
That’s great to hear! We are very happy that you enjoyed our large card selection as well as our customer service, and not the least that your friends were so pleased with their ecards!
Thank you for trying 123cards.com! We hope to see you back next time you would like to send animated cards to friends and family!
Best wishes,
Sasha
123cards.com
I had a very short trial of these "e" cards and it was grand. It was easy, beautiful and posted easily. Do it!
Tip for consumers:
It was great and I will buy it again
Products used:
Electronic Christmas cards
Dear Jeanine,
Thank you for your excellent review and the 5 stars!
We are happy to hear that you enjoyed your free trial and our ecards:)
Merry Christmas!
Best wishes,
Sasha
123cards.com
Easy to use their web site and there are lots of options for cards.
They also have Good customer service.
Dear Janice,
Thank you for your kind words and the 5 stars! They mean a lot to us!
We are really happy to hear that you have enjoyed using 123cards and look forward to welcoming you back:)
Have a lovely day!
Best wishes,
Sasha
www.123cards.com
A friend sent me a few e-cards off of this site, sent some back, absolutely love it. Free to sign up and free to send e-cards. Love it, love it, love it.
Dear David,
We love to hear that! Thank you for using 123cards, the 5 stars, and for taking the time to leave us your review.
Best wishes,
Sasha
123cards.com
I signed up for a 7-day free trial membership with 123cards.com. After using it once, I decided I didn't really like the service, so I cancelled before the 7 days were up. Then when I got my credit card statement, there was a charge on it AFTER I cancelled!
I've sent an email to them, and if I get a satisfactory response, I'll revise my review then.
Hi,
I am sorry to hear that you have not been satisfied with our service. A free 7-day trial subscription can of course be cancelled without charge at any time during the free trial period.
Unfortunately, I can not see your email or name in your review, but I do hope you have already been in contact with our customer service and have reached a satisfactory solution.
If we can be of further assistance, please don’t hesitate to get back in touch through our Help Center or by replying to any of our emails. We are only happy to help!
Best regards,
Sasha
123cards.com
Took a subscription without my agreement! No notification that they had taken it.lucky I checked my PayPal. In the process of trying to get a refund!
Hi Robin,
Kindly note that we never create subscriptions for our customers without prior agreement. Also, we always send an email with the notification that a subscription has been set up. Please remember to check your Spam filter if you have not received our email in your inbox folder.
We can see that you have been in contact with us back in June where we have confirmed to you that you have started your subscription on our website on May 13th. We have sent you an email that same day confirming the details of your subscription which included the renewal date and the price after renewal. You have not cancelled your membership, therefore, it was auto-renewed for an annual term as you agreed during sign-up.
After we have received your email, your membership has been cancelled and you have been refunded in full.
Thank you for using our site and services.
Have a good day.:-)
Best wishes,
Sasha
www.123cards.com
Appalling - took a years subscription out of my account and refused to issue a refund. I did not sign up of a subscription and can only think that if you order from them, they will automatically set you up with an annual subscription. There are much better card companies that do not steal from you
Tip for consumers:
NA
Products used:
NA
Dear Sue,
Kindly note that we will never set up subscriptions on behalf of our customers.
You have set up a subscription when sending a birthday card. We have sent you a confirmation immediately after you've signed up. I can see that you have been in contact with us back on June 13th and that we were able to clear up the misunderstanding:-)
Thank you for using our site and services.
If you have any other questions or need any other assistance, please always feel free to contact us directly. We are here to help. We can be contacted through our Help Center or by replying to any of our emails.
Best regards,
Sasha
123cards.com
Resolved an issue immediately. My only reason for a 4 is that it's hard to find suitable cards, but I anticipate their collection expanding
Dear Trish,
Thank you for your kind words and feedback. We are delighted to hear that you enjoy our customer service and prompt assistance. We are only happy to help:)
We currently have 700+ ecards across our various categories, but we never get tired of developing new cards and are continuously adding to our selection.
Kindly note that it is always the most popular e-cards featured at the top of each category, but you can scroll down to see more options. For the larger categories, please click the button "Show more ecards" to unfold further options in that category.
If there are any particular types of ecards you would like to see more of, please feel free to contact us at Help Center with your suggestions.
Best wishes,
Sasha
123cards.com
Gain trust and grow your business with customer reviews.
Dear Cynthia,
Thank you for the 5 stars. We aim to provide our customers with exceptional cards and great services and are very pleased that you enjoyed both. Happy customers are everything to us and at our Help Center, we are always ready to answer any questions you may have. It is wonderful to hear that you had an A+ experience with us!
We hope to see you back on the site soon.
Best wishes,
Sasha
123cards.com