- Browse Businesses
- Guides
- Beauty & Fashion
- Consumer Tips
- Write a Review
- For Business
- Request a Review
- Discussions
- Backed by the National Science Foundation
- Sign up
- Log in
1800CPAP.COM has a rating of 4.69 stars from 1,235 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with 1800CPAP.COM most frequently mention customer service, fast delivery, and good experience. 1800CPAP.COM ranks 1st among CPAP sites.
Proactively asks for customer feedback
This company does not typically respond to reviews
No critical highlights yet
Went to the site, found what I needed. Easy to order. Good price. Arrived a couple days earlier than originally predicted.
Ordering was easy. But when the package, containing only a face mask, arrived in Thailand Customs it was seized. CPAP machines & all associated equipment are restricted. Requires a registered import company, an import handler, FDA approval & a doctor's prescription to bring even a face mask or air hose into Thailand. Sending it back requires a product export license and a registered export company! Bottom line I just lost my money!
I bought a Resmed AirSense 10 Auto CPAP and a mask which 1800CPAP shipped to Japan. The shipping was via FedEx and very quick, customer service including communication was excellent. Items were well packed as well. My friend(he recommended 1800CPAP to me) also purchased a mask and had it shipped to Japan quickly without any issues.
Based on my experience I will be using 1800CPAP again.
Products used:
CPAP machine and mask.
Went to the site, found what I needed. Easy to order. Good price. Arrived a couple days earlier than originally predicted.
It does not program up high enough for my cpap number It only goes to 10
Great place to do business with. Large selection to choose from, hassle free ordering, and the shipping... WOW... really FAST!
And they make exchanges really easy.
Ordered a replacement nasal pillow for my husband. Customer service via chat was excellent; I sent a picture of my replacement part and they responded right away and verified the part I ordered would fit my husband's CPAP equipment. Also, received second confirmation where the agent called me back (I opted for call back additionally from the online chat). The part was reasonably priced, however the express shipping costed more than the part (they offer free shipping, but the need was urgent). All in all, thank you 1800CPAP, so glad you're there because Apria healthcare sucks big time!
I have been really frustrated dealing with DME providers and insurance for my CPAP supplies. I was long overdue for some filters and a new nose pillow for my Dreamstation 2. I did not know I could order those things directly until I found 1 800 CPAP. I ordered what I needed and had it in hand within 3-4 days as described and in OEM packaging. I will be using them for all of my CPAP needs in the future. Happy customer!
Service was fast, I couldn't be happier! Now why in the hell do you expect me to that
Clunky, hard-to-use user interface for making payments. Seems like they're really pushing to have payments made via PayPal. Some of us prefer not to use that payment platform.
Very easy to work with. Great products at good prices. Good service.
Consistently good servive for a high quality product
They must have stone tablets with the rules their customer service folks adhere to.
Say you get a 99 dollar mask that is a new style and you get it, you have not idea if it will fit until you open the package.
Well, you just bought a piece of plastic which you can throw in the trash for 99 dollars.
They should have something like 50 percent off another mask at least.
And I am a long time customer. Not anymore.
I ordered two of the 6-month cartridges for my so clean machine, and what I received didn't look anything like the photo or prior cartridges that I have purchased. I don't even notice the scent that I used to notice after cleaning, so I'm not sure if these new cartridges are even working.
Wide selection of machines and replacement parts; fast order processing; prompt delivery. I recommend this site for ordering with personal funds but not if you plan to file an insurance claim. The medical codes and store information provided were not accepted by BC/BS and BC/BS claimed the company did not respond to inquiries for verification. Claim was never paid for replacement CPAP.
Ordering was easy. But when the package, containing only a face mask, arrived in Thailand Customs it was seized. CPAP machines & all associated equipment are restricted. Requires a registered import company, an import handler, FDA approval & a doctor's prescription to bring even a face mask or air hose into Thailand. Sending it back requires a product export license and a registered export company! Bottom line I just lost my money!
Brianna at Fairway medical is always so helpful and answers all of my questions. Supplies are always delivered in a timely manner.
* 1800CPAP.COM attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
I really needed a new hose & also a new provider...Korrine K was so helpful & gave me options. I got a wonderful 7 foot hose. Not the standard 6 foot. Just what I needed! I will be getting a new machine very soon. Thank you. I'll be back.
Products used:
The hose every night.....even if my cat lays on it....he doesn't even notice it. Works great.
Your need to use UPS for delivery is understood, but it puts you at a disadvantage to Amazon. However, your merchandise is of much better quality, so I will just have to allow more lead time to my orders.
Website was easy to use, good price, and the package arrived quickly. All in all, an excellent vendor!
These guy are wonderful. I went to visit my Dr last week and they were a topic of many. There is another company that begins with an m that we talked about. I am all for your company even if you dont accept insurance. I know that you do not lie to your customers and when you ship something its all business not like the other that sits on the order for a week eventually getting to it. Great job caring for your customers, as you guys understand the stress behind using a CPAP machine and dont make the stress worse!
It's easy to find what I need, the items are shipped quickly, in perfect condition and accurately. Plus the prices are fair.
Fast service. Great price. Will shop here again in the future.
It Came quick, it came as described and had no hassles! Great customer service and communication! Highly recommend
Service and shipping were good but I don't like the face mask that I chose.
Easy ordering platform and prompt fast delivery. Good company.
Ordered replacement parts for my hybrid mask. Highly recommend
Gain trust and grow your business with customer reviews.
We are a Direct-to-Consumer CPAP store that offers cost effective options for purchasing your CPAP machines, CPAP masks, and CPAP supplies shipped direct to you. We cut out the "middle man" and pass these great CPAP discounts and savings on to you. We offer a wide selection of the newest ResMed, Respironics, and Fisher & Paykel CPAP products on the market; all backed by manufacturer warranty.
We created 1800CPAP over a decade ago based on simple concepts of great customer service, low prices, secure shopping and hassle-free ordering. How does 1800CPAP stand out above the rest? We are sleep and CPAP professionals; we have anchored our staff with registered sleep technologists, respiratory therapists, board certified sleep physician and our dedicated, highly trained customer service agents. 1800CPAP.com is the last CPAP store you will ever need. Our staff is fully trained on the different styles of masks and machines to better assist the consumer in finding the right fit.
Dear Valued Customer,
Thank you very much for your time and invaluable feedback. We are very sorry to hear that you have had complications with your recent purchase. As always, we are here to help with any solutions or support we can provide.
Best regards,
Customer Service
1800CPAP.com