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1800lighting has a rating of 3.36 stars from 91 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with 1800lighting most frequently mention customer service. 1800lighting ranks 42nd among Lighting sites.
Proactively asks for customer feedback
1,832 reviews
No positive highlights yet
Ok….so after I wrote my review yesterday customer service called me and said that they had made an error and that they could return the pendants. The customer rep was very pleasant and very helpful. So I'm now updating my review to state that they do stand by their products and were willing to do a full refund even after the return window had closed.
I received my Kate spade light today and not only was one of the flowers broken but it is missing a bolt to put it on the light. It's no wonder they say non returnable! By open box they mean damaged. The price should have been much less. It is probably useless and was still quite expensive. I wish I would have looked at the bad reviews before ordering g save yourself and don't buy from these crooks.
Ok….so after I wrote my review yesterday customer service called me and said that they had made an error and that they could return the pendants. The customer rep was very pleasant and very helpful. So I'm now updating my review to state that they do stand by their products and were willing to do a full refund even after the return window had closed.
Tip for consumers:
The customer service is good and did a full return even after return window closed!
Products used:
Lights
Excellent. My questions were answered and I found the lighting that I want it
Because I found the best deal on the lighting that I wanted which was Hudson Valley
You’re beautiful and timeless and I love the H brass
Customer Service representative escalated my request to her supervisor due to an upcoming busy holiday. Had a great experience.
Great experience. Fast and friendly service.
Great prices are what pulled me in, but the customer service will keep me coming back.
Order took longer to ship than cited, but once shipped delivery was quick.
Light fixture exactly as hoped for. I ordered two more.
Contacted about delay in shipping. Was resolved quickly.
Had fixtures I wanted
They are pretty
I ordered a ceiling fan. Not only did I get a great price, delivery was really fast. Impressed!
Had a positive experience using the website. Easy to navigate and enjoyed the huge selection and sales prices! However, customer service was abysmal! I don't know if it was because of Covid shortage of personnel or the Black Friday sales volume this company had, but I did not receive any tracking information, nor could I even locate my orders (4 items) on the website. Using the online chat feature and trying the 800 number were totally fruitless, frustrating endeavors. Delivery took a couple weeks, but all items finally arrived in excellent condition and my purchases met my expectations. Probably would give the company another try because they definitely have the selection and best prices.
Horrible service! Long wait times on chat and totally unable to reach through the toll free number. No tracking information. Wasn't able to even locate my orders on their website!
Price & selection
Price & selection
Price & selection
Everything went well and arrived well. Yes I recommend 1800lighting
Everything arrived quickly and in good order- however the pictures online are totally off on the color. The graphite looks more black online- in reality it is a sickly gray…. I would have returned them, but I'm just gng to paint them instead.
Good morning! Thank you so much for taking the time to provide feedback on your recent experience! While we're glad to hear your items arrived in a timely manner, we do apologize that the items you received weren't quite as expected. We will pass this information along to the necessary parties so it can be taken into account as we continue to enhance both customer satisfaction and our shopping experience. Please don't hesitate to let us know if there's anything we can do to further assist you with either this order or any future orders. Thanks!
Friendly helpful people! Received great service, a great product and fast delivery!
Price and selection
Great experience! I love my Aerin Luder lamp I purchased for my parents…. It's amazing!
Selection and Black Friday
Quick. Appreciated discount. First purchase.
Love Love the product.
I had the electrician install my new light this week. The interior of the cage hangs crooked. The electrician said the cage was not welded straight. There was nothing he could do to make it hang straight. I took pictures and sent them to customer service. I am waiting to see what they will do to correct this.
I sent them pictures and I am waiting to hear back from them. So I really cannot give them a rating yet.
Had the produce that I wanted
The brand and the style
Item received promptly. Looked as pictures. Good condition. Happy customer.
There were several discounts I tried to take advantage of and originally wasn't able to utilize them. I expressed this to customer service and they made things right.
Had what I wanted and easy check out. Delivered promptly in good condition
Have bought from here before with good experience
Great online ordering. Huge selection. Very user friendly. Thanks
Really, really good store with customer service :) I have ordered XIAOMI Yi and it was shipped withinseveral days. Package is good, not damaged etc. The cheapest price, the best value.
Easy ordering. Delivered as promised. Great packaging.
Website not easy to navigate. Could not find a filter for "no light kit" needed.
Used them before
Know Hunter fans are good quality
Large inventory with a wide range of styles and price ranges. Easy to order from the website and great customer service.
Perfect style and price for our needs.
First time buy, was offered 20% off, but was unable to find code despite registering my email and text. Otherwise good experience.
Good sale and products
Its what we needed
Web site easy to navigate - customer service was great at checking inventory as I had multiple ceiling fans to order
Not sure - husband just googled I think
That is what mom wanted
I had to use Live Chat and TYLER was SO Helpful! He was the best for help. Just disappointed with the product being so BLUE around the bottom. That didn't show up in the photos.
I have bought from you before.
Re-decoring bathroom
Good afternoon, Cathalee! Thank you for taking the time to provide feedback on your recent experience. We're sorry to hear that the items you received weren't quite what you expected based on the photos provided on our site viewed. If you'd like further assistance with this (looking for replacement items, etc.) don't hesitate to reach out to us. You may send us a private message here or reach out to us using the following link: https://www.1800lighting.com/customer-inquiry-form.html. As always, please let us know if there's anything we can do to assist you!
I have bought from you before.
Ee-decoring bathroom
I needed a light fixture quickly and I was able to find a beautiful one at this website. I received the light within a week of ordering, just in time to complete my project.
You have the light fixture I need
You have the light fixture I need
Gain trust and grow your business with customer reviews.
Your source for any light fixture, floor lamp or chandelier, Capitol Lighting's 1800Lighting.com has the widest selection and the best prices.
Good morning! Thank you so much for taking the time to provide us some feedback on your recent experience! While we are glad to hear that you're satisfied with the items you received, we do sincerely apologize for any difficulty you may have had in contacting our Customer Experience team. If you ever have difficulty tracking your order and reaching our customer experience team using either our chat feature or over the phone, we encourage you to email us by filling out the form from the following link: https://www.1800lighting.com/customer-inquiry-form.html. We do, again, apologize for any frustration this may have caused you. Please don't hesitate to let us know if there's anything we can do to assist you with either this order, or any future ones. Thanks!