Ionos

Absolutely the worst company in existence I highly recommend you stay as far away as possible i have bin charged 9 times for a single transaction totaling over $200 and everytime i call they hang up or transfer mr and then hang up i recommend anything other then them can't believe this is a real company at this point im going to have to change my banking information as I can't even close the account because they have to do so but they just keep hanging up so disgusting there customer service

First of all their customer service is absolutely atrocious! Most of them have no idea what they are talking about. You get transfered multiple times for one simple question. They will NEVER transfer you to a supervisor even if your issue isn't resolved. Emails go down A LOT. Just don't do it. We eventually went to GoDaddy. They are slightly more expensive but worth every penny. Every person I have spoken with there is helpful and they obviously know what they are talking about. Seems like GoDaddy hires educated people and IONOS just hires people right off the street.

Basically, I have been trying to cancel services with them for a couple months now. Knowing the renewal time was coming up I canceled everything online yet I was still billed after this. I called to cancel and get my refund - was told it would happen, it didn't. 2 weeks later I call again explaining what is going on and they hang up on me.

Everything is so manual with Ionos. A simple cancellation requires you to call them/request a call back. My customer service rep, Alexcil Pilares was extremely rude and dismissive to me when I enquired about a pending charge, butting in while I was explaining the situation. There's much better out there than Ionos.

I switched to an unlimited plan and my website is full of problems. Pictures disappear off my website. My website goes down about every 3 weeks. The tech always tell me I've made changes and that is not true. The phone call with the tech is always about 1 hour long. The worst company. I don't understand how they are rated #3. Ionos is TERRIBLE

Thought the monthly bill being charged was for a different service. When we realized we were paying for a service we didn't use, I contacted them. It took several calls to get it canceled. One of their reps told me our website would not work without their service which was not true as we didn't even use their service. The charge was for so long Ionos would have had to update our credit card information without our approval. Reimbursed us for 3 months. Will try to get the balance reversed on the credit card.

Avoid at all cost!

Company only gives a days notice for renewal of hosting plan at increased price every year. A day is not enough time to move files out and they count on this. To retrieve files after expiration not only do you pay the increased price but also a reactivation fee. How is this not considered corporate extortion? They need to be investigated by the consumer protection agencies!

These are scammers who will continue to harass you for years and set collectors on you even after you close your account/contract. Be careful, stay away from these scammers!

Almost a week later and I still do not have a functional hosting package.
Their support staff don't have a clue what they're doing, and their ridiculous dashboard has no logic behind its design whatsoever. It's almost impossible to find what you're looking for.
I have had multiple online chats with their support staff, and was assured that AutoSSL would be free, but when I try to activate it, they try to upsell expensive SSL certificates instead.
And now they're removed the live chat option from their support page with the only contact option a UK phone number.
There are also no visible email addresses on their site.
What sort of hosting company allows contact only via phone?
I cannot emphasise just how incompetent and useless these people are.
With other hosts, my hosting package has always been up and running within minutes of registering, besides the obvious delay of DNS propagation, but with Ionos, a week later I still have nothing usable.

For your own sanity:
Avoid. This. Company. At. All. Costs.

My husband and I opened a £10 a month contract with Ionos last May. I was to pay for small extras for
Google or something. My husband was paying £10 a month for the contract. But they attempt to take his money as well.was told that these extra's were not part of the contract and could be cancelled
At any time. Firstly I have cancelled them several times and then they put them back up and try and charge me. 3 invoices and one of them for £24 which I would never have agreed to because it would take a while to populate the website. You cancel them and then they want you to ring them. And when you try and ring them you can't get through which is why we cancelled with them in the first place. There is no telephone support. You can't get through. My advice to anyone is take it to Action Fraud. I have cancelled my card twice and they just pick it back up. I have already registered this with Action Fraud and they are waiting for confirmation that they do it again. They knew they had done wrong and refunded everything. These people
Must be desperate. I am instructing my bank to dispute them if they are not cancelled / refunded. This is cyber crime at its worst. Don't touch them with a bargepole.

Based on my experience it seems they intentionally do not warn you when your Cc is going to expire and hope you fail to renew. Then they immediately shut down your domain and force you to buy your domain name back at an exorbitant price. In my opinion this company and it's business practices are nothing but an unethical scam. Customer service is non-existent. They will not take Cc payment over the phone. They forced me to pay the $7 renewal with a WIRE TRANSFER! Really? Then after wiring the money, they still refused to re-activate my account saying they had deleted it due to the ONE DAY PAST DUE of a $7 bill because the date on my Cc had expired! AVOID AT ALL COST!

I made the mistake of trying their service out for a year, on 2021, because of a coupon I had, worst experience I've had with any web hosting company. When I canceled the service they adamantly confirmed the cancellation, on a 2/2022, and sent me on my merry way but Nooo…They proceeded to charge me over $200 for the contract again, on 2/2023, and it took me many days of calls back and fort to get it cancelled and refunded *partially*. Now I'm making this review to warn anyone else thinking of getting any service from our dear scammer at IONOS. This 2/2024 they proceeded to charge me again for some "security service" and a domain, according to them I "forgot" to cancel last year. I have the cancellation invoice btw. Somehow they managed to get my credit card detail even though I removed that card from my account. Now they are telling me there is no way to cancel this auto renewal domain, which is bullcrap. I am back at it again having to spend a week calling them to close my account for good. NEVER AGAIN.

Tacked on multiple services I didn't want, overcharged multiple times, and billed for months at a time. Ridiculous business!

Stuff is always broken
Domain corruption
Staff is clueless
Its overpriced
Misleading
Offers stuff and then takes it away
Very slow
Horrible ux

Purchased IONOS web hosting for a company website. Chose this host because our company has used it previously for other projects. Purchased the "Web Hosting Plus" package for a low - medium traffic website. As someone who has hosted with other companies, the experience here is lacking and it turns out that it's going to yield higher costs in the long run. For example, you can't use a 3rd party SSL certificate so you have to buy one from IONOS, even if you've already paid for one elsewhere. The free wildcard SSL that came with the package I purchased can't be used unless I use their nameservers. I'm not interested in using their nameservers for a variety of reasons. Everything here is an upsell, and they even employ "scare tactics" to aid in this. "There have been 34 attempted attacks on your website already. Buy our security scan blah blah blah" Totally fake, considering this is a dev site with a brand new domain with zero SERPs history behind it. Should have just gone through some extra steps internally to use a different web host. Would have saved money, time, and effort in the long run.

They called me offering a service, I declined. They then added the service to my account anyway and I called them to cancel it as soon as I saw it was added to my account. I then check back 3 months later to see I was being charged for the same service I already called to cancel. I got an email saying that they were forwarding my claim to collections because I didn't pay the service I never agreed to… Stay away from these dirty scammers, they are willing to screw you over for two monthly payments then to keep your other services business. I have moved all of my domains to NameCheap and have had a much better experience.

I have never had so many issues with their servers! They are partnered with Sitelock,,,, now all my sites get injected. If my files on your server and they are basic HTML why are they getting shutdown. No help... just want more money to FIX? The problem YOUR SERVERS created. I had to delete my websites. Their hidrive doesn't restore the site as was sold to me you have to manual upload. DO YOU HAve new ownership? WHAT Happened to your customer service? IONOS IS GOING DOWNHILL...

I help small businesses with their web presence. I have been an IONOS customer for more than 10 years and I have to say I am highly disappointed in the MyWebsite Now Plus package. To date I have ordered four packages for various web projects and to date NONE OF THEM WERE SUCCESSFUL. The technical support - wait what technical support - it doesn't exist, they can't even size a font, have very basic knowledge and always promise to call you back and don't. Just a glorified customer service rep trying to sell you more products than helping you solve your problems. They only have 23 templates, yes 23 (WIX has 900+ templates). I have complained so much about their support, website options and lack of follow-up that I've decided to move all my clients to another provider. They state "No Fuss WordPress" and they are right, don't call them to fuss about the lack of service just deal with it. I called about a technical issue on their part and four days later I still don't have an answer accept, we have escalated the issue to technical support, "wait I thought I called technical support." Only to be told they escalated the problem to someone who they can't call directly, can't tell me the hours of operation or don't know when or if I will receive a call back. The current site is stuck on the website template, after working four hours to create my site and they can't seem to fix it. So save your self the headache, financial cost and as I've told EVERY sales rep that calls me...fix my problem first before you call me about buying more of your crappy service. If I could give them a -5 rating I would as I didn't even want to give them a 1 star rating that was too much! I hope this review helps you.

I was sold something were they did not deliver and I am so disappointed. I could have thrown my money in the garbage can and probably gotten better results

Typical contract scam company. They hook you to buy the 1 euro domain and then sign to the 11 euro/month contract. But basically it is obvious when you get something for 1 euro. The worst is how they treat their customers.
They wasn't able to charge 11 euro, blocked account and send it to the collectors! And for what? For hosting that I do not even use! Jesus how low someone should be to run this kind of a business? Is this a strategy to build long lasting relationships with your customers?!
I use digitalocean, vultr, namecheap and so on. Basically all the big names on the market for decades and never had such a terrible experience. If other companies can't get the paymeny first time they make multiple attemts during the next couple weeks.
Even if I own them [@$%#] 10 bucks they will simply lock the account until the next time I login and pay and that's all.
And of course, I can't terminate my hosting contract without losing my domain. This is the lowest point of this company. They don't provide any services, they just hook you to a contract. And this is the EU...
There is no way I will continue to use or recommend this terrible company!

Furthermore, I am resolved to escalate this matter because they resorts to UX dark patterns, a direct violation of EU regulations.

The reviews looked great! I paid for 12 months and then my headaches began. I set up a site and when I tied to login... the password was not correct. After multiple attempts, I deleted the site and created a new one - same thing. I got on the chat and they changed it to a default one for me. Finally, I'm in! I picked some templates, but the setup did not install any sample content like bluehost did. I messed up the site and then deleted and reinstalled. This time, it showed the site but i could not access it at all. Not even the login screen, it just gave me an error. No problem, i'll connect to chat. Hmmm... chat not available. So i deleted the site to start over only this time after deleteing, it still shows the site with no database. There's no longer a link to create a new site. So... a single non-working site, no customer support... I'm back to searching for other hosting options. Guess I should have looked at the INDEPENDANT 1 star reviews.

I received an invoice from Ionos stating that I was going to be charged for a yearly renewal (which I thought I had already cancelled) so I tried to cancel online but I had to call them in order to do so. After cancelling I received a confirmation via email and thought that it was settled but the next day I was still charged for the invoice which put my bank account in the negative so I had to rush to the bank before work to deposit funds. Then I called customer service again and I was told that they would refund the charge but I only received a partial refund so I had to call them a third time. And for some reason I received the rest of my refund in three separate increments.

After a lot of phoine calls they refuse providing service without providing reason! I even not got a message after order completed.