• 30 Second Explainer Videos

Overview

30 Second Explainer Videos has a rating of 4.33 stars from 18 reviews, indicating that most customers are generally satisfied with their purchases. 30 Second Explainer Videos ranks 34th among Video Editing sites.

  • Service
    5
  • Value
    5
  • Shipping
    2
  • Returns
    2
  • Quality
    3
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How would you rate 30 Second Explainer Videos?
Top Positive Review

“Great video production at the best prices”

Lindsey T.
8/14/18

You really can't beat the cost for the production yet get from 30 second explainer video. They are professionally made, with great sound and animation. They welcome direction if you have thoughts on how you want your video to be put together. They have super quick turnaround that will make your company look like you spent thousands. We have produced between 5-10 videos with them now for our various companies and have no complaints.

Top Critical Review

“30 Second Explainer Videos is a Bait and Switch - Stay Away!”

Ali K.
6/2/21

I have worked with 30 Second Explainers on a few simple videos. I bought a bulk pack of videos including two "custom" video explainers. I sent them a description of the "custom" videos I wanted, they gave me a price, I paid. And now that I have provided the materials I was supposed to provide for one of the "custom" videos, they tell me it will cost much more. I sent them copies of our previous email communications, that show the description of my idea and the reply from their company showing the cost. They have our money! But now my contact there won't respond to email anymore. I have repeatedly emailed my rep and any email address I can find for them online - for two weeks! In desperation, I've even tried to contact some people from the company through LinkedIn, with no response. They have a phone number on their website. But the phone number is not in service! I work for a reputable technology company. We stand behind our product with extremely good service. Not a single person in my company or any member of our customer service team would ever do something like this to a client! I feel so frustrated. This was a real bait and switch. A costly bait and switch! They already made me a few simple Explainer videos. And I would have kept using them over and over. But this problem has cost me so much time and effort! It's not just that they have several hundred dollars I paid them for this "custom" video! It's that they've caused me so much angst and I have expanded so much effort just to get them to write back to me… And I don't know why a reputable company would do this! It doesn't make sense. They are losing any further business that will come from my company. I'm so exasperated that I'm actually writing an online review! Save yourself a frustrating experience, use a better company!

Reviews (18)

Rating

Timeframe

Other

Thumbnail of user lindseyt28
1 review
2 helpful votes
August 14th, 2018

You really can't beat the cost for the production yet get from 30 second explainer video. They are professionally made, with great sound and animation. They welcome direction if you have thoughts on how you want your video to be put together. They have super quick turnaround that will make your company look like you spent thousands. We have produced between 5-10 videos with them now for our various companies and have no complaints.

Service
Value
Quality
Thumbnail of user patrickc250
1 review
1 helpful vote
August 20th, 2018

The team done a fantastic job on our 30-second video. Exceptional customer support all through the process. Highly recommended.

Thumbnail of user drewf14
1 review
1 helpful vote
August 20th, 2018

This it the perfect way for our company FactoryBunkBeds.com, an online furniture store, to explain bed options and shipping procedures. To date we have done 4 videos and plan to do many more! Thanks to Jade & Matt and everyone that has worked on our projects. I can promise you that these videos deliver results!

Thumbnail of user stephenp198
1 review
2 helpful votes
August 22nd, 2018

I have always been nervous about these things, but took a risk and i am so glad that I did. The team have been impressively professional, surprisingly high quality and fast. I have looked forward to waking up each morning to an email showing me more progress.

The highlight for me probably would be the fantastic quality of the finished product.

Thumbnail of user gillesl20
1 review
1 helpful vote
August 29th, 2018

I highly recommend 30 Second Explainer Videos. The team is wonderful to work with, respond in a timely fashion, and create great impactful videos.
Dr. Gilles LaMarche, Life University

Thumbnail of user dough147
1 review
2 helpful votes
August 29th, 2018

I'm pretty impressed with this service both in the quality of the end product and their turnaround time. It's an interesting business model and I think it really fits in well with today's social media landscape.

Thumbnail of user joselynb5
1 review
1 helpful vote
October 10th, 2018

We are very happy with the final video, and it was delivered much sooner than expected! Highly recommend this company (Be sure to get one of their xmas videos as well!)

Thumbnail of user shaynap
1 review
5 helpful votes
November 7th, 2017

I was really impressed with how quickly they produced our video, the prompt response to our feedback for changes and edits, and the quality of the final product. We're a growing company and every cent matters to us right now, so finding a company to produce a video for us that was within budget was a difficult task and we're happy to have stumbled upon them. They went above and beyond what we expected and I'm really happy with the result. As we grow and expand our services for our company we'll definitely use them again for future videos.

Service
Value
Thumbnail of user alik207
1 review
0 helpful votes
June 2nd, 2021

I have worked with 30 Second Explainers on a few simple videos. I bought a bulk pack of videos including two "custom" video explainers.
I sent them a description of the "custom" videos I wanted, they gave me a price, I paid. And now that I have provided the materials I was supposed to provide for one of the "custom" videos, they tell me it will cost much more. I sent them copies of our previous email communications, that show the description of my idea and the reply from their company showing the cost. They have our money! But now my contact there won't respond to email anymore. I have repeatedly emailed my rep and any email address I can find for them online - for two weeks! In desperation, I've even tried to contact some people from the company through LinkedIn, with no response. They have a phone number on their website. But the phone number is not in service! I work for a reputable technology company. We stand behind our product with extremely good service. Not a single person in my company or any member of our customer service team would ever do something like this to a client! I feel so frustrated. This was a real bait and switch. A costly bait and switch! They already made me a few simple Explainer videos. And I would have kept using them over and over. But this problem has cost me so much time and effort! It's not just that they have several hundred dollars I paid them for this "custom" video! It's that they've caused me so much angst and I have expanded so much effort just to get them to write back to me… And I don't know why a reputable company would do this! It doesn't make sense. They are losing any further business that will come from my company. I'm so exasperated that I'm actually writing an online review! Save yourself a frustrating experience, use a better company!

Tip for consumers:
People should stay away. It’s just really too much time and effort and frustration to expend, and people should work with another resource. I can’t imagine a single person in my company who would let a client email, or several client emails go unanswered. I am not asking for anything crazy. I wanted a video, they quoted me a price, I gave them what they asked for, and now they say it will cost more. Now, not only have I wasted money, but a lot of time.

Products used:
I bought explainer videos. They create explainer videos for businesses.

Service
Value
Thumbnail of user jeffc366
1 review
1 helpful vote
September 4th, 2018

I was impressed with the process and the quality of the finished work. My friends and family were impressed too. Easy to work with.

Thumbnail of user tennilled
1 review
1 helpful vote
August 31st, 2018

We just received our first explainer video. We couldn't be happier with the quality, timeliness, and customer service. The price was well worth it for the quality product we received. Highly recommend.

Thumbnail of user dimitris11
1 review
2 helpful votes
August 16th, 2018

The team did a great job with our videos, once you get your mindset that the animation are premade but the textual and voice over is custom you can receive a high quality result.

Thumbnail of user kathleenj50
1 review
4 helpful votes
July 19th, 2018

Couldn't be happier with the video they made for us! Initially we were sceptical as the price was so low, but the video turned out far better than expected! Highly recommend this company

Thumbnail of user robs230
1 review
1 helpful vote
August 31st, 2018

We have used this team before and are very pleased with the quality of the product and the response from the production team. We will uses them again and highly recommend them to any one else looking for a video promotion.

Service
Value
Shipping
Returns
Quality
Thumbnail of user lisal538
1 review
1 helpful vote
September 5th, 2018

Loved the way they wanted to make things just right.
They took the time to make things work & create a video I would be happy with.

Thumbnail of user colleenp33
1 review
4 helpful votes
March 12th, 2018

These folks logged onto my website and filled out a lead form using up my resources, time and money when they were not a lead. They are trying to drum up business by wasting other peoples time. Clearly no morals!

Thumbnail of user jamesw461
2 reviews
7 helpful votes
July 28th, 2017

I originally saw the review below and was immediately skeptical about this company. However i spoke with them on the phone, and they put my mind as ease so i thought i'd give it a try. The video was BEYOND exceptional and we are really happy we took the "risk" :) Highly recommend this company!

Thumbnail of user erict78
7 reviews
35 helpful votes
April 11th, 2017

They do not do what they advertise. They do not respond to e-mails and they take longer than 7 days. Their animation is not custom! Their script people are less than able. They have a finite number of characters in which they can use to create your whiteboard. It is not custom! Do not waste your time or money.

Tip for consumers:
They created a terrible script for me. I gave them my script which was 1000X better than what their "marketing" team created.

Service
Value
Shipping
Returns
Quality
Thumbnail of user matts160
Matt S. – 30 Second Explainer Videos Rep

Hi Eric,
Im sorry to hear you had a bad experience with our writers. We would have been happy to reassign your project to someone else if you asked.
Please note that the 7 day delivery is based on a same day response for feedback (I. E. we do not include days we are waiting for your approval on the script / animation)
As mentioned during production we can offer you a full 100% refund if you were unhappy with the project.

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Company Representative

Thumbnail of user matts160
Matt S.

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