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    7ContinentsTravel Ltd

7ContinentsTravel Ltd

94 reviews

Ratings On Other Platforms

Trustpilot
4.6 / 5
Corporate Values

Overview

7ContinentsTravel Ltd has a consumer rating of 4.19 stars from 94 reviews indicating that most customers are generally satisfied with their purchases. Consumers satisfied with 7ContinentsTravel Ltd most frequently mention customer service and umrah package. 7ContinentsTravel Ltd ranks 12th among Travel Agency sites.

  • Service
    10
  • Value
    10
  • Returns
    6
Positive reviews (last 12 months): 77.8%
Positive
7
Neutral
1
Negative
1
View ratings trends
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What reviewers want you to know

Positive highlights

  • I give 5 stars for the exceptional service I receive from Gill he was a excellent customer service agent thank you.

Critical highlights

  • please read all and make up your mind I was looking for a cheap umrah package which in the long run cost more extra...
  • I would definitely not recommend this travel agent.
How would you rate 7ContinentsTravel Ltd?
Top Positive Review

“Best customer service”

Muhammad D.
1/12/21

Really satisfied with the customer service, friendly staff, definitely booked my next trip with 7 continent travels. Zain bhai helps alot, thanks

See positive reviews
Top Critical Review

“This is has to be the worst scam service iv ever”

Omar A.
3/14/21

Please contact me rafey from your travel service my mom has covid and is due to fly out tomorrow yet. She cant change her flight details due to your service not being open on sundat we just got the results today this is my worst njghtmate plese contact me now its omar akhtar this goes to rafey or anyone who can help please have a heart my god.

See critical reviews

Reviews (94)

Rating

Timeframe

Other

Reviews that mention popular keywords

umrah package (5) customer service (11) travel agent (6) hotel (14)
muhammadd20
1 review
0 helpful votes
January 12th, 2021

Really satisfied with the customer service, friendly staff, definitely booked my next trip with 7 continent travels. Zain bhai helps alot, thanks

sarahh1648
5 reviews
1 helpful vote
October 6th, 2021

Me and my family really liked the trip to Africa the company made according to our requirements.
Everything was okay, but custom service might be a little bit nicer and faster, as for me.

Products used:
Trip to Africa

Service
Value
Shipping
Returns
Quality
samuels249
1 review
0 helpful votes
January 18th, 2020

I needed a ticket to Lagos, and Imran has done it with great professionalism, enthusiasm, and has found me the cheapest, short connection flight within my budget. Giving a call *******3193) to him is like setting your plane on autopilot mode.

omara276
1 review
1 helpful vote
March 14th, 2021

Please contact me rafey from your travel service my mom has covid and is due to fly out tomorrow yet. She cant change her flight details due to your service not being open on sundat we just got the results today this is my worst njghtmate plese contact me now its omar akhtar this goes to rafey or anyone who can help please have a heart my god.

Service
Value
Shipping
Returns
Quality
margareta25
1 review
4 helpful votes
August 24th, 2015

I made a booking with them, had to cancel original booking due to a bereavement in the family. I did travel but earlier than planned. However, BA was able to accept my reason and cancel without loosing the deposit. 7 continental sat on the money by claiming the airline took it. This us over a year I am yet to receive the balance of my money. Phone calls were not respected neither responded to emails. The manage is always in a meeting irregardless of the time of the day.
I can't recommend them. Incidentally the very first sales person I dealt with me wooed my heart and got a very good service until he left then everything became a mess.

athark
Athar K. – 7ContinentsTravel Ltd Rep

We have 500+ Employees working day and night to handle customers with care.

The issue you have raised can be solved if you can email your complaint at complaints@7-continentstravel.co.uk or you can visit this link and submit your query.

https://7-continentstravel.co.uk/Complaints.php

If you are writing the email. Please provide your full name or your reference number so we can track down your invoice and forward it to the complaints department.

Regards
7 Continents Travel

isaaca82
1 review
0 helpful votes
February 24th, 2021

I have been using 7 Continents Travel since 2013. Jennifer was very helpful to give me the cheapest fare. She is so professional.

Products used:
Flight ticket

Service
Value
Quality
alexs1346
1 review
0 helpful votes
December 23rd, 2020

7Cotinents Travel Ltd are patience to help no matter the situation costumer is facing concern travelling stuff

khidmatek
1 review
1 helpful vote
March 9th, 2020

Hajj Package from Pakistan (Faysal Bank) would cost you £2200 per person.
Guaranteed application acceptance.

umark7
1 review
0 helpful votes
January 27th, 2021

Excellent service especially Shazad was very helpful helpful really recommended. Quick response.
UMAR khara

Service
Value
Shipping
Returns
Quality
khalilk8
1 review
0 helpful votes
January 17th, 2021
Verified purchase

Agents asher call me and told he will refund me deposit and I also like thanks agents call hammed or Susan I can't hes name properly and agents gill who was so helpful

Tip for consumers:
I been told to that I will get refund deposit

Products used:
Flight tickets deposit im waiting for refund

Service
Value
Shipping
Returns
Quality
shannelld
1 review
0 helpful votes
December 29th, 2020

I love everything about the service given to my by Honey who is one of the stafds with 7 continents travel services and will surely use them again after a second time with them.

annettef15
1 review
0 helpful votes
September 7th, 2017

Saqib really came through for us when making last minute bookings for direct flights between Lagos and London. They offered best price and quick service and I quickly gained confidence in them. Thank you.

timothyo12
1 review
0 helpful votes
July 23rd, 2017

Are you looking for reliability, trust and first class customer care... my experience with this company via Arslan was absolutely wonderful. Look no further... this is it for me. I now have a mission... to market this outfit to everyone l know that is travelling. Just wonderful. Thanks Arslan.

pamd35
1 review
0 helpful votes
July 1st, 2017

Abraham has a very good customer service.He really does his job 100 percent. Will use him again and again to get my tickets and family. L do recommend him. His direct line is *******242.

adeebas1
1 review
0 helpful votes
December 22nd, 2020

Very good service received, very professional. I was assisted thoroughly by Aleem who explained everything well and clearly. I am satisfied with the services I received it was very helpful and informative, I would 100% recommend and use this booking service

sadiaa17
1 review
1 helpful vote
December 12th, 2020

Today ( 11/12/2020)
I spoke with Mr. Azaan
His services were remarkable. I am extremely happy with the efficiency of the staff. Highly recommendedHe thoroughly listened to my questions and was extremely supportive throughout the process:)
Thank you
Mrs Sadia A

ezazn
1 review
0 helpful votes
November 4th, 2017

I was served by Numan Sheikh who was extremely patient and helpful in arranging and booking a complete Umrah package with all inclusions for me and my disabled wife. I would recommend him and his company to those who are wishing to perform Umrah/Hajj. The only negative point is sometimes it is hard to actually communicate by phone.

razam
1 review
0 helpful votes
June 3rd, 2017

We Got a package from 7 continent, I did not them at all but having conversation over the phone i decided to go through them because of Mr sheryar.
Lastly we had wonderful experience and we enjoy our Umraha. At the end its go very esecutive and joyful experience. Thanks alot to Mr sheryar

ezatullaha
1 review
2 helpful votes
February 9th, 2020

7 CONTINENTAL IS A FRAUD
This is a message to all performing Umrah/Hajj pilgrimage!

BE AWARE! THIS TRAVEL AGENCY IS A FRAUD!

Upon speaking to the agent who goes by the name Tahir, we had a long conversation over the phone regarding the package. He Promised me a 5* hotel (Hilton Convention Hotel). I had told him to book this hotel with the same price as we discussed over the phone.

I told him several times and he reassured me that he will book the same hotel at the same price.

Tahir said to pay for the flight in order to secure it and then he will book my hotel. After I paid for my flight and the E Visa was issued. I then kept on calling him to book my hotel as time was nearing for my departure but he promised that he will book it soon. He kept on saying not to worry and that the hotel will be booked as discussed.

To make it short, he called me 3 days before my departure and he demanded extra money because the hotel provides breakfast and I explicitly told Tahir that I don't need breakfast from the very beginning of our conversation.

This fraudster knew that once I pay for my flight he can grasp me easily and that I won't be able to escape from his deceiving/manipulating personality.

I quickly phoned and was very angry at Tahir and wanted to speak to his supervisor. But his supervisor was also involved in this scam and wasn't even helpful at all.

He demanded extra amount of money for the breakfast but I did not want to pay that amount. He then suggested another hotel which really frustrated me and I had to eventually pay a further amount.

I would like to request everyone to please not book with this travel agency.

I have made so many duas against Tahir and his supervisor because of the trouble and stress he had put me on.

euchariae
1 review
0 helpful votes
May 25th, 2017

My name is Eke, l booked a ticket with 7Continent Travel and all went well from the start to the end, Mr Arsian was very helpful and also knows his job, all thanks to him.

Service
Value
lovelyne
1 review
0 helpful votes
April 1st, 2021

Hamad is an experienced staff. 7 continent travel is a good company. I will like to book again with Hamad.
Lovelyn

patiencea14
1 review
0 helpful votes
September 13th, 2021

My travel ticket inquiry which was quickly resolve I will encourage anyone that wishes to travel to their choose destination to book with them

adeela29
1 review
0 helpful votes
December 22nd, 2020

Great service from Agent Aleem he was very good and excellent follow up.he was very helpful and coprative.
I would recommend 7 continents to anyone their service is excellent.

ayyazm
1 review
0 helpful votes
April 29th, 2017

We returned frim Umrah trip in Mar17. It was a very good and unforgetable blessed journey. I am very happy with the service and arrangements by 7-continents. A special thanks to Mr Shooab Ali for arranging the trip and accomodation. He was very helpful and always available when ever required.
Will recomend for Umrah trip

kazeemo
1 review
5 helpful votes
November 25th, 2015
Verified purchase

Good customer services

athark
Athar K. – 7ContinentsTravel Ltd Rep

Thank you for the Feedback. I hope you continue booking with 7 Continents Travel LTD

Regards
7 Continents Travel LTD

Q&A (2)

Answer:

It happens when you buy your ticket from inexperienced sales agent. I believe next time you should call Imran at 02035003193 who could give you great advice free of cost, and assist you much better.

By Samuel S.

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About the business

7 Continents Travel LTD deals with Flight Tickets, Holiday Packages, Hajj & Umrah Packages and much much more. We have been trading from the last 11 years offering great deal of packages for citizens of UK to travel anywhere in the world at a very cheap price.

7 Continents Travel is one of the largest travel organizations in the UK employing over 500 staff globally, in Wholesaling and Business Travel sectors. We are dealing our clients online and waiting for their call 24 hours a day, 7 days a week, and 365 days a year. We are also acknowledged as best traveling service providers among worldwide travelling community, our specialized traveling services along with best accommodation facilities are prime element of our professional goals. We are proud of our infatuation for travel, gratifying experiences and first class customer contentment by our unique traveling amenities. We also offer special air travel guide services for our esteemed clients and make them up to date concerning hottest offers of more than 150 airlines to save their money.

Company Representative

athark
Athar K.

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