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    7ContinentsTravel Ltd

7ContinentsTravel Ltd

98 reviews

Ratings On Other Platforms

Trustpilot
4.6 / 5
Corporate Values

Overview

7ContinentsTravel Ltd has a consumer rating of 4.31 stars from 98 reviews indicating that most customers are generally satisfied with their purchases. Consumers satisfied with 7ContinentsTravel Ltd most frequently mention customer service and umrah package.7ContinentsTravel Ltd ranks 14th among Travel Agency sites.

  • Service
    13
  • Value
    13
  • Shipping
    8
  • Returns
    8
  • Quality
    10
Positive reviews (last 12 months): 100%
Positive
6
Neutral
0
Negative
0
View ratings trends
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What reviewers want you to know

Positive highlights

  • I give 5 stars for the exceptional service I receive from Gill he was a excellent customer service agent thank you.

Critical highlights

  • please read all and make up your mind I was looking for a cheap umrah package which in the long run cost more extra...
  • I would definitely not recommend this travel agent.
How would you rate 7ContinentsTravel Ltd?
Top Positive Review

“Very Helpful”

Shazia A.
4/10/22

First time I chose their service to buy the tickets. Saad handled me politely and patiently.So far my experience is very good till purchasing the tickets. I have a peace of mind at the time. I hope all go well through out my departure and arrival journey.

See positive reviews
Top Critical Review

“This is has to be the worst scam service iv ever”

Omar A.
3/14/21

Please contact me rafey from your travel service my mom has covid and is due to fly out tomorrow yet. She cant change her flight details due to your service not being open on sundat we just got the results today this is my worst njghtmate plese contact me now its omar akhtar this goes to rafey or anyone who can help please have a heart my god.

See critical reviews

Reviews (98)

Rating

Timeframe

Other

Reviews that mention popular keywords

umrah package (5) customer service (11) travel agent (6) hotel (14)
shaziaa16
1 review
0 helpful votes
April 10th, 2022

First time I chose their service to buy the tickets. Saad handled me politely and patiently.So far my experience is very good till purchasing the tickets. I have a peace of mind at the time. I hope all go well through out my departure and arrival journey.

ahmefg
1 review
0 helpful votes
May 15th, 2022

Firstly I will thanks everyone, great stuff, i am very pleased and happy this is a second time that i booked with a top agency everything go fine, mr zain is a great person, he help me to find a good deal i will recommend for everyone also they colleagues, great stuff, many thanks.

Tip for consumers:
Great stuff

Products used:
Flight

Service
Value
Shipping
Returns
Quality
briana1128
1 review
0 helpful votes
March 5th, 2022

We always buy from honey and he's always very professional, he never disappoints and always delivers.

Best of luck

Service
Value
Shipping
Returns
Quality
muhammadd20
1 review
0 helpful votes
January 12th, 2021

Really satisfied with the customer service, friendly staff, definitely booked my next trip with 7 continent travels. Zain bhai helps alot, thanks

isaaca82
1 review
0 helpful votes
February 24th, 2021

I have been using 7 Continents Travel since 2013. Jennifer was very helpful to give me the cheapest fare. She is so professional.

Products used:
Flight ticket

Service
Value
Quality
umark7
1 review
0 helpful votes
January 27th, 2021

Excellent service especially Shazad was very helpful helpful really recommended. Quick response.
UMAR khara

Service
Value
Shipping
Returns
Quality
omara276
1 review
2 helpful votes
March 14th, 2021

Please contact me rafey from your travel service my mom has covid and is due to fly out tomorrow yet. She cant change her flight details due to your service not being open on sundat we just got the results today this is my worst njghtmate plese contact me now its omar akhtar this goes to rafey or anyone who can help please have a heart my god.

Service
Value
Shipping
Returns
Quality
khalilk8
1 review
0 helpful votes
January 17th, 2021
Verified purchase

Agents asher call me and told he will refund me deposit and I also like thanks agents call hammed or Susan I can't hes name properly and agents gill who was so helpful

Tip for consumers:
I been told to that I will get refund deposit

Products used:
Flight tickets deposit im waiting for refund

Service
Value
Shipping
Returns
Quality
wahedah
1 review
0 helpful votes
June 9th, 2022

I've had an excellent experience booking with 7continents travel tours LTD with such helpful customer service team highlighting 2 particular agents ALI and MOHAMMAD ASSAD
I feel privileged to have had them handling my matters with such skilful communication.
Patiently, calmly reassuring me as they noticed I'm an anxious Traveller. Ali tirelessly kept me informed with all relevant informations throughout the process. I was very surprised to find when Ali was not around how quick Assad intervene in resolving issues.
They both are very helpful confident fast efficient convincing reassuring in providing the services and showing their expertise in the field and I felt so reassured and satisfied
Ali is a very helpful humble kind and polite and very patient gentleman.
I'm very grateful to you both for the services rendered to me and would highly highly recommend you guys to anyone
Thanking you for your time and patience throughout the Excellent Excellent services
I would recommend anyone to contact them and I look forward to book my future trips with them

samuels249
1 review
0 helpful votes
January 18th, 2020

I needed a ticket to Lagos, and Imran has done it with great professionalism, enthusiasm, and has found me the cheapest, short connection flight within my budget. Giving a call *******3193) to him is like setting your plane on autopilot mode.

lovelyne
1 review
0 helpful votes
April 1st, 2021

Hamad is an experienced staff. 7 continent travel is a good company. I will like to book again with Hamad.
Lovelyn

patiencea14
1 review
0 helpful votes
September 13th, 2021

My travel ticket inquiry which was quickly resolve I will encourage anyone that wishes to travel to their choose destination to book with them

shannelld
1 review
0 helpful votes
December 29th, 2020

I love everything about the service given to my by Honey who is one of the stafds with 7 continents travel services and will surely use them again after a second time with them.

missw53
1 review
0 helpful votes
March 16th, 2021

Well done good service from ethisham very helpful, was loooking for many different options and made sure we are getting good possible service

Service
Value
Shipping
Returns
Quality
margareta25
1 review
4 helpful votes
August 24th, 2015

I made a booking with them, had to cancel original booking due to a bereavement in the family. I did travel but earlier than planned. However, BA was able to accept my reason and cancel without loosing the deposit. 7 continental sat on the money by claiming the airline took it. This us over a year I am yet to receive the balance of my money. Phone calls were not respected neither responded to emails. The manage is always in a meeting irregardless of the time of the day.
I can't recommend them. Incidentally the very first sales person I dealt with me wooed my heart and got a very good service until he left then everything became a mess.

athark
Athar K. – 7ContinentsTravel Ltd Rep

We have 500+ Employees working day and night to handle customers with care.

The issue you have raised can be solved if you can email your complaint at complaints@7-continentstravel.co.uk or you can visit this link and submit your query.

https://7-continentstravel.co.uk/Complaints.php

If you are writing the email. Please provide your full name or your reference number so we can track down your invoice and forward it to the complaints department.

Regards
7 Continents Travel

adeebas1
1 review
0 helpful votes
December 22nd, 2020

Very good service received, very professional. I was assisted thoroughly by Aleem who explained everything well and clearly. I am satisfied with the services I received it was very helpful and informative, I would 100% recommend and use this booking service

sadiaa17
1 review
1 helpful vote
December 12th, 2020

Today ( 11/12/2020)
I spoke with Mr. Azaan
His services were remarkable. I am extremely happy with the efficiency of the staff. Highly recommendedHe thoroughly listened to my questions and was extremely supportive throughout the process:)
Thank you
Mrs Sadia A

sarahh1648
5 reviews
1 helpful vote
October 6th, 2021

Me and my family really liked the trip to Africa the company made according to our requirements.
Everything was okay, but custom service might be a little bit nicer and faster, as for me.

Products used:
Trip to Africa

Service
Value
Shipping
Returns
Quality
adeela29
1 review
0 helpful votes
December 22nd, 2020

Great service from Agent Aleem he was very good and excellent follow up.he was very helpful and coprative.
I would recommend 7 continents to anyone their service is excellent.

waleo4
1 review
0 helpful votes
December 31st, 2020

I have good experience with honey when i was buying my ticket i wil be bery happy to give mr honey 5 star

Service
Value
Quality
annettef15
1 review
0 helpful votes
September 7th, 2017

Saqib really came through for us when making last minute bookings for direct flights between Lagos and London. They offered best price and quick service and I quickly gained confidence in them. Thank you.

chukwunenyeu
1 review
2 helpful votes
May 26th, 2018

I have always had problems buying tickets online, but my experience with 7 continents was different particularly with the agent Maira who handled my transaction, she made sure my worries were dealt with properly and never stopped to call to update me on the transaction, it was really great dealing with her and I would want to deal with her next time and will recommend this company and my agent Maira to friends and family, keep up the good work and all the best.

Service
Value
mohammadtanvirc
1 review
0 helpful votes
July 2nd, 2018

I have booked an Umrah package from them recently and I was travelling alone so I was a little nervous. But their service was excellent and they provided everything as they mentioned before I left, so I had absolutely no problem despite travelling alone. Their hotels were near the mosques as they mentioned, they provided guidance how to get around and the hotels were good compared to the price I paid. I highly recommend them if you are travelling anywhere.

timothyo12
1 review
0 helpful votes
July 23rd, 2017

Are you looking for reliability, trust and first class customer care... my experience with this company via Arslan was absolutely wonderful. Look no further... this is it for me. I now have a mission... to market this outfit to everyone l know that is travelling. Just wonderful. Thanks Arslan.

zainabr5
1 review
0 helpful votes
May 11th, 2018

I am very satisfied with the service provided by Abraham, he make my booking easier. I will surely recommend his services. Good communication skill, Excellent with customer.

Q&A (2)

Answer:

It happens when you buy your ticket from inexperienced sales agent. I believe next time you should call Imran at 02035003193 who could give you great advice free of cost, and assist you much better.

By Samuel S.

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About the business

7 Continents Travel LTD deals with Flight Tickets, Holiday Packages, Hajj & Umrah Packages and much much more. We have been trading from the last 11 years offering great deal of packages for citizens of UK to travel anywhere in the world at a very cheap price.

7 Continents Travel is one of the largest travel organizations in the UK employing over 500 staff globally, in Wholesaling and Business Travel sectors. We are dealing our clients online and waiting for their call 24 hours a day, 7 days a week, and 365 days a year. We are also acknowledged as best traveling service providers among worldwide travelling community, our specialized traveling services along with best accommodation facilities are prime element of our professional goals. We are proud of our infatuation for travel, gratifying experiences and first class customer contentment by our unique traveling amenities. We also offer special air travel guide services for our esteemed clients and make them up to date concerning hottest offers of more than 150 airlines to save their money.

Company Representative

athark
Athar K.

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4.3
98 reviews
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