A&E Watches has a rating of 4.95 stars from 301 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with A&E Watches most frequently mention customer service. A&E Watches ranks 18th among Watch sites.
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These are amazing folks who care about watches and their customers. I sent my Rolex Daytona to them as they offered to install a colored dial I had bought from them on-line. During the installation they discovered significant problems with my watch and owner Avi spent weeks searching his inventory for hard-to-find parts during his trips to Israel as well as in San Francisco. Tzipi, of A&E Repairs, kept me informed every step of the way of the repair department's superhuman efforts to restore my watch to like-new condition. The cost was beyond reasonable, as Avi donated many parts from their huge stock and they did not charge for labor at all. I got far more than a beautiful dial when my watch came back. They enjoy helping people, and I was in big trouble not knowing where to turn until they stepped up and offered to help, ultimately fixing my problems that came from "other" dealers. They're the best, and worthy of the trust we put in dealers and repair departments. Jerry
I wanted to charge $1900.00 to "bill me later"/pay pal...and the rest on my American express and did not go as I wanted
These are amazing folks who care about watches and their customers. I sent my Rolex Daytona to them as they offered to install a colored dial I had bought from them on-line. During the installation they discovered significant problems with my watch and owner Avi spent weeks searching his inventory for hard-to-find parts during his trips to Israel as well as in San Francisco. Tzipi, of A&E Repairs, kept me informed every step of the way of the repair department's superhuman efforts to restore my watch to like-new condition. The cost was beyond reasonable, as Avi donated many parts from their huge stock and they did not charge for labor at all. I got far more than a beautiful dial when my watch came back. They enjoy helping people, and I was in big trouble not knowing where to turn until they stepped up and offered to help, ultimately fixing my problems that came from "other" dealers. They're the best, and worthy of the trust we put in dealers and repair departments. Jerry
Products used:
Watch part purchase, installation & servicing.
Wow! Just got my first (preowned) Rolex today from A&E. I have been wanting a Rolex for decades and finally pulled the trigger. I did my research and finally selected A&E because of the reputation, pricing and customer service. I was not disappointed. Thanks A&E for helping to make my dream come true.
Products used:
Watch
"A&E Watches in San Francisco are outstanding! Customer service is alive and well there. I would give them 6+ stars if more stars were available. Nice to know a business with high ethics is still out there in today's market."
Extremely knowledgeable and professional. Avi answered all of my questions and was a joy to work with on this purchase!
Received my purchase today and it is perfect! Beautiful gift for my daughter who is graduating college. The entire staff went above and beyond to ensure my satisfaction and 5 stars isn't enough, they are a 10 star rating and they truly care about their profession and customers.
I was a little leary purchasing a Rolex on line. I did a lot of research and spoke with them prior to making my purchase. They were very helpful and knowledgeable. They put my mind at ease. I purchased a 2017 Rolex submariner blue face n two tone, ( the watch I have always wanted) . The transaction was smooth and effortless. I would highly recommend this company. If your looking for a great watch at a great price check then out first, you won't be disappointed. Thank you for everything, John R.
I highly recommend A and E watches to anyone looking for a high quality product at an extremely low price, combined with caring and helpful customer service. I was hesitant to make such a large purchase online, but I am delighted with A and E and would happily purchase from them again. Their attention to detail, combined with excellent personal service, makes them superior to other jewelry stores. I am completely happy with my purchasing experience, including the rapid shipping.
Friendly, professional people who know their products and their business. A real pleasure to work with.
I like the ease of using your site and I like that you have Affirm for purchasing. I didn't want to tie up my credit card utilization so it was great to have an option. Your site is very well maintained. I enjoyed looking at all the choices of watches. I will be back to look for a ladies Tag and maybe an Omega. If you would like to follow up please use email of record. Thanks for a great shopping experience.
The item arrived but it was way too small. I asked for a larger item but it would cost me double the price. I will return the item. Very disappointed!
Bought my first ever Rolex and it could have not been any easier. Website layout is very easy to use with no difficulty!
So far so good. I was impressed with the immediate phone call follow up. Your contact person was professional and delightful. Have received my order and discovered the bracelet was too tight so I called for assistance and was supplied with an extra link which arrived today 12/16. I had my jeweler add the link and the watch is fine. I am completely satisfied with my purchase and A & E's service and immediate response to my concern about my bracelet.I would recommend your company to everyone.
Very Competitive prices/Immediately contacted me once I placed the order. Sent me wire transfer information which I was able to send out the next day via my online Bank. A & E received before 1:30 pm WCT and the watch was overnighted the next morning. The watch arrived and was as described....basically unused for a 12 year old Rolex. No plans to buy any new watches in the future, but I would check A & E when I do.
I received my watch today and it is beautiful, and looks brand new. A quality product for a fair price. Inbar is wonderful as she guided me to the right decision by presenting me with options and highlighted the features and benefits of each one. She gave me her opinion only when solicited and it led me to the right decision. Thank you so much Inbar for all of your help. Very happy customer!
I was and still am dealing with Inbar Benin. She is a person of her word, My Presidential i received was even better then the pictures. she kept me up to date on every step of the way. I was so impressed with the quality of the watch and her service that I'm already purchasing another watch. Highly recommend dealing with A and E Watches. She is a true lady. Thank you again.
I just received my Rolex from A & E this morning. The date just with diamond markers is beautiful and in outstanding condition. It was an absolute pleasure doing business with A & E. Everything went very smoothly and the watch arrived just when they said it would in a custom box. They even threw in a Rolex cap. I am already looking to make my next purchase from A & E.
Truly Appreciated you help in 'getting this out for My Wife Christmas.
Wife is Beautiful and looks Like New
thanks
Having purchased rolex watches online in the past, I do a ton of research prior to dealing with a company.
After reading some neg. Reviews about A&E watches, I was sceptical, but decided to call them anyways. So happy I did.
From price to shipping, the company was amazing. Beautiful box, original manual, gift box, and a box of chocolates. The last rolex i bought online from different retailer sent cheap box, with photocopy pages of instruction manual.
Needless to say i couldn't be happier with the entire process. Neg reviews must be from their competition.
Since i am an honest reviewer and customer, I can't speak to the warranty side of things, but if this company treats business as they did on the front side, I don't expect anything less should i have an issues down the line.
Next rolex gift will be for my son graduating university. A&E has won my business thus far. Thank you for making a sceptical consumer into a confident one.
PHENOMENAL customer service from Inbar, and my never-worn, high ticket Rolex was pristine with factory tags and even sized for my wrist with the excess links carefully contained in the factory Rolex box. Their warranty is the best I have found anywhere,and I am already planning my next purchase! This Seller is EXCEPTIONAL in a day and age when customer service is nearly non -existent, and I cannot express how wonderful my purchase experience was! *COMMUNICATION was FREQUENT & ACCURATE, & price was extremely competitive!!*
Hi,Leilani ,thank you for delivery my Rolex on time as promise , I am very please with my order and the way you and your staffs handle the job well . Thank you ! Neal
A&E go above and beyond to satisfy their customer. I received nothing but excellent customer service and help from Inbar Benin. Thank you so much.
Mike H
Could not be happier with purchase experience or service. Originally, was interested in a watch, that had an after market dial. I was immediately informed of that fact and decided to purchase a watch with an original face. Inbar lead me through the process and could not have done a better job. The bracelet was adjusted to fit my wrist and the watch arrived on the agreed upon date. It looks like a brand new watch. I could not be happier. It takes a leap of courage, to make such an expensive purchase on-line, but A and E exceeded my expectations. Thank you, Inbar, I leave on my trip tomorrow with my beautiful new watch.
Mark Lukas
I would like to thank Leilani, and the A7E team. I was skeptical and apprehensive about making a large purchase via the internet sight unseen. Leilani answered all my wife's and my questions as to condition, warrantee etc. When purchased, she kept me posted as to shipping time, tracking number and estimated delivery time. I knew I was buying a pre-owned watch. To my surprise it was better than I expected, the condition was flawless and exactly what I had wanted. Great Job. 'Difficult to keep the smile off my face'
Great, will be more happy when on my wife's wrist:-)
After the fact...she is ecstatic, won't take it off -- Thank you
It was a pleasure to deal with them! They did exactly as they said,price was great,no tax,and my new deep sea dweller was perfect! Thanks again! Steve Smith
Thank You for a nice product and a very professional experience. Shipping was spot on. This is a beautiful time piece and I wish to express my extreme gratitude to A+E Watches for a superior transaction. Thank you so very much.!!!!!