Abba Patio

I have been trying to return a chaise lounge that was purchased as a gift for over a week now.
I get emails in the middle of the night and sometimes I know that the writer is not from the United States as they make no sense. I have tried to call numerous times and wait for over 35 minutes and then my call is disconnected as they say they are having technical difficulties. I hope my post will stop someone from having this terrible experience.

Purchased a 12 X20 portable garage. Attachments for the end walls torn off within 1 week of setting it up. Then entire structure flipped despite appropriate anchoring as provided in the package. Four of the 8 side legs broken in half. Contacted Abba service and requested refund for inferior product. They said they do not have replacement parts and told me to follow up with Amazon as I purchased their product through that site. I really expected the company to stand behind their product and resolve the situation. Amazon to the rescue I guess.

I bought a canopy in January through Amazon. By October it had split, exposing my boat underneath. When I contacted them they wouldn't warrant their product. They directed me to Amazon. Amazon warrants a sale for a month, and only if you can send it back as it was packaged. So, I'm out over $400 for this canopy. I would not recommend Abba for anything.

I received a 9 foot patio umbrella in beige, along with an umbrella base. Both are perfect for a patio area or outdoor dining space, plus they can easily be moved for easy entertaining and provide a ton of shade from the hot GA sun. It has a nice easy closure crank and ties to secure when not in use, and both pieces are very well made. I highly recommend this set.

Great umbrella! Perfect for our backyard! We have it set up right by the pool and it will provide shade all summer for the kids poolside once the weather heats up! I love how simple it is to use. Make sure to purchase a base as well!

The tilt mechanism broke within two months. Other purchasers have noted the same thing. Customer service is non-existent. I would not buy this product again.

Love our patio umbrella! Fast shipping even during Covid! The quality is great and it looks amazing standing alone and with a picnic table! Also it's huge! It gives our kids plenty of shade outside!

We love our new patio umbrella! It provides plenty of shade for our patio. It's easy to crank open and also has a tilt option, which I love too. Amazing quality, I highly recommend Abba Patio!

We have one of Abba Umbrella expensive large Degree Rotation Offset Cantilever Umbrella (Weights Included) when a wind broke a top piece and ripped the top small vent canopy. We get an email from this company from SANDY that they dont stock parts for customers for customers to repair them.

I purchased the 12x20 carport made by Abba Patio. There is a one year warranty attached to the Home Depot product page. I actually love my carport but the top started leaking where the seams were sewn together, thus a defect I contacted their customer service and was referred back to Home Depot (HD)which allows for a 90 return, I contacted HD and was told Abba was responsible as the manufacturers warranty is for one year. I bought the product special order and picked it up Thanksgiving Weekend. Still clearly within the one year time frame. I tried to call Abba and one number was disconnected and the other number puts you into a phone queue for 20-30 minutes them a recording says that they can't assist right now and call back later. HD called and could not get through several times. HD emailed Abba in support of my request for product support to no avail.

I had emailed Abba starting in August. I received multiple emails say that HD sold it so they should take care of it. HD also sent emails and received no response. I persisted for five weeks, which is unreasonable to find a solution for my roof panel. They came up with no solution and told me to return it to HD. They refused to honor their one year warranty to replace or refund.

All I wanted was a new roof. Abba said they don't have it any more. They referred me back HD yet again

A manufacturer's warranty is just that. The manufacturer who, in this case, refused to back their product. I received no parts or a refund.

Very disappointed.

I'm in love with my new canopy it's so easy to set up and take down, also easy to move around great for fast shade anywhere.

If your item is out of warranty, you can not buy parts from this company. I purchased the 11 ft Offset Cantilever Umbrella from an auction site - it was an Amazon return. I sent an email to the company (per the instructions in the manual) asking about buying the missing parts. I got an email back saying I had the wrong company even though the email address I used and the one used in responding to me was the one listed in the manual. I went to the company website and filled out the "Contact US" form. No response for 3 weeks. I called the company and was told they do not sell parts. They only ship parts during a products warranty. I specifically asked about getting a part if the product was out of warranty and was told they would not sell any parts.

I've had the 10x20 carport for 5 years now. Bit beat up. I wanted to replace the canopy and a couple cross pieces. But have never been able to reach anyone. I tried contacting them on Instagram and Facebook as well as email and of course their posted phone number. I be been on automatic hold for 30 minutes at a time, while ' their agents were busy with someone else' Numerous times. There are no agents to tslk to. If we really are directed to customer service in China, that explains why this is a sham. Product might be good, but the support sucks. In which case any warranty should be handled through Amazon. Get their 2-3 year Amazon warranty.
I read several reviews. People saying they had gotten in touch with someone and given run around. Evidently they don't want to help you.
I also noticed, laughfully that people complained their warranty started the day they ordered. It could be the day it shipped, But No company will start a warranty from the day it's delivered. That's naive. And dumb. No one can gaurantee that date.

We recently received our Abbapatio umbrella and are very impressed with the quality and the ease of putting together. The color is beautiful, it covers a large area, and is easy to move around if necessary! Amazing value at a great price!

Without a doubt this company has the worst customer service I have ever dealt with. After purchasing a patio umbrella in August 2020 I was initially pleased with my purchase but after opening up the unmbrella for the first time this spring I noticed there was a screw and leather washer missing on one of the arms. You would think this would be an easy fix. I called customer service to explain the situation. I was asked to provide photos of the damaged part. This was on 5/26/21. As of today (6/24/21) I have not received the part. After again calling customer service I was told I would receive an email within 24-48 hours concerning my problem. The representative then tried to blame FedEx and UPS for the delay. I'm sure there are companies manufacturing umbrellas that are willing to take care of their customers in a timely manner but this is not one of them.

This is my second 9' ‘market umbrella from Abba Patio and I love that it tilts and has great quality with the crank! I still have my first one from more thank 18 mos ago and it's holding up through all the seasons! I love their umbrellas!

My daughter bought me one of ABBA's umbrellas as a gift from one of their distributers in May. The unit arrived and was missing a critical part that renders the umbrella unusable. The enclosed paperwork said to contact ABBA customer service directly. After assuring me twice that they had shipped the replacement part, I still don't have it. Their latest response is that they are not responsible for missing parts, and I should contact the place where it was purchased. Since its past 30 days, the store that sold the item will not accept any returns. If you're looking to purchase any patio furniture, I suggest you deal with any other manufacturer.

I bought a patio umbrella that stopped working and contacted the company. They said they would replace it and that I would have to pay shipping which I agreed to pay. After several emails, they said they would send me a link to order the replacement as it was still under warranty but they never sent the link and never replied to my emails or calls. So I still have a non-functional umbrella. Also they NEVER answer their customer service line. You have to hold on for quite a while and then the recording say. "we are having technical difficulties" and you are disconnected. I would never buy a product from them again and would never recommend them.

Beautiful 11ft Market Umbrella and Stand! We love the aqua blue color and it's the perfect width to hang out in our rocking beach seat. We love to hang out under our palm trees in our back years under the market umbrella rain or shine. It Garda us perfectly against the Florida sun in the hot summer time.

I love my abba patio umbrella. It came packaged so well, and was so easy to assemble. The fabric is the highest quality and the mechanism for rolling the shade up and down is so smooth and fabulous. Would recommend these umbrellas to all my friends.

EXTREMELY POOR CUSTOMER SERVICE

We purchased an outdoor chaise lounge with canopy last year. Unfortunately, a wind storm broke the canopy. We contacted abba patio customer service and offered to purchase a canopy. No problem, we were covered by warranty. Great. We sent the many items invoice, photos, parts numbers etc. We were then told we were out of warranty for 24 hours! There was absolutely nothing they could do. We could purchase a new one with a not substantial discount.

The more we looked at the useless chaise the more upset we became. We attempted x many times to call only to be on hold for 40 minute intervals, disconnected, we would call back with the same results. When we finally got through, after days of attempts, to customer service this was not the correct department. We need to speak to service. Service requested the same invoices, photo parts number as they did not have any record of the previous conversations and rejections.

They could not send a canopy nor would they send one from the a complete lounge, this would render the chaise useless. No kidding. We have not heard from abba patio since.

Purchase from abba patio at your own risk. There will be NO support after purchase.

Such amazing quality! It shipped very fast! We choose the teal color and it's so gorgeous and vibrant!

This is one beautiful and well made 9' market umbrella! It really makes our patio area very cozy and comfortable! We love it!