AdvancedLamps

2 years ago I bought a replacement lamp for my sony projector, everything was fine, product worked great.

Earlier this month, I ordered another replacement, received shipment notification, but the product never actually shipped. Based on all the other reviews here from other people, I think this company has gone down or something. No big deal, these jokers get to speak with Bank of America's fraud department now, the money will be back in my account momentarily.

What a shame considering how good my first experience was.

Order a bulb for my TV. Bulb lasted a couple months. It had a 6 month warranty.
Contacted company they said send it back and they would replace it. Never did recieve replacement.
I emailed and called. Still waiting after three weeks. Tv Is useless without bulb, had to just buy a new one.
Would stay away from ths company. Buyer beware.
John Holzberger.

I should have done more research before throwing my money away. The site looks very trusting with all kinds of product and good prices. I ordered a replacement bulb for my Sony TV. Advertised as new, I was sent a used, bent, non-working bulb. No response from phone call or email. Buyer beware, DO NOT USE THIS COMPANY.

I am writing as I have still not received a credit for my order that I cancelled a week ago. The time frame to pull the funds out was almost immediate, but I did not receive any confirmation email that said my order had been processed or that it was on back order. After 2 weeks, I logged back into the site to see that my order was on back order, and proceeded to call and spoke with someone that said it should be shipped within a few days. Again I waited (over a week), no product and no follow up from company. At that point, Super Bowl was over, my order was cancelled and now am awaiting refund. Still no human contact. I will be reviewing your company on line after I submit this. This email will be part of post as well as suggestions that this organization is not consumer friendly. If my refund is not processed with 3 business days, I will seek damages.

SCAM!
Orders are not filled & refunds are not processed. Stay away from this company!

I have ordered a tv projector replacement lamp. They replied that it was out of stock. I asked them to cancel my order. They said that they will refund me in the next 5 business days. I ordered the lamp from an other supplier, received it and installed it. A month and a half later, they did not yet refund me but they shipped me a lamp that was supposed to be canceled. I try to reach them but I am still waiting for an answer that will never come. Do not do business with this company.

Are you serious?! I ordered a replacement bulb for my Casio slim projector, what I received was a a used POS bulb for I'm guessing (with research) a DLP IN1501. I have been trying to reach them, but get directed to a voicemail? What the heck is going on with these guys? They had no problem instantly charging me, but not picking up the phone or returning my voicemails is absurd to me.

Ordered, paid, received confirmation. +7 days called, emailed, & contacted via their website, no response. +16 days called, emailed, contacted via their website, cancelled order. Ordered from another company (+3 days received). Contacted Better Business Bureau. Contacted bank, requested refund, received credit. Trying to reinstate the charge, Advanced Lamps sent the bank "information provided to the customer": "temporary back order", and the merchandise was to be shipped (69 days after ordering!?). I never received the email or merchandise. I needed one Theater Light bulb for a 4th of July party. I wouldn't keep, nor do I need another to keep on the shelf. +108 days, if I had waited for Advanced Lamps, I still be without television.

Keeping it short! Purchased lamp online. Two phone calls (not returned), and two emails (no response) made to Advanced Lamps. 2 1/2 weeks later order placed by Advanced Lamps to ship lamp.
One big ole lesson here. Should have done my homework. This said it all: http://www.bbb.org/connecticut/business-reviews/projection-apparatus/advanced-lamps-llc-in-meriden-ct-*******/

So this item from advanced lamps was originally ordered on January 01,2014, finally arrived at Canada Post February 03,2014 picked up from CanadaPost February 04,2014, This is after my order was to take 6-8 business days! On January 23,2014 I was told it would be sent out priority post immidiately which it also was not if you look at the tracking.

So now I have the bulb ordered at home and spent almost two hours trying to get said item to work, which it does not! After looking at older bulbs that i have oredered received and installed without an issue, they are totally different are not put together correctly, looks like a bulb was soldered into bulb housing which the older two have not never had such a bad experoence at all in my life.

Not only terrible customer service with absolutely know compensation for but now their products dont even work! So after waiting over a month of to get my TV to work but now the bulb isnt working! I will also be complaining about this service to the bbb! I am sending this item back and will not be paying for the return postage they can do that and I want my money back now so I can purchase something that works from another company that can deliver!

Site claims 99% of orders placed before 3pm ship same day. I paid extra for 2nd day shipping on Monday just after 12 noon and got email confirmation w/ status "processing". Wed. No delivery. Thur morning I call the company and am told it will ship tomorrow, FRIDAY, and not arrive until first of the following week.

Worthless site/company.

I have ordered from this company before with no issues approx. 2 years ago
Ordered a Lamp for my projection TV the second time
My credit card was charged
Then I was informed that the part was back-ordered for a month
Waited one month
I called and had the order cancelled
I was informed that the refund would be forwarded to the finance dept. and that the refund would occur within 5-7 business days
It's been a month now and NO refund!
I have called and only get voice mail.
This company has gone downhill and is now just SCAMMING people.
I will personally pursue this matter to the bitter end!
We need to take this company to task and get what's ours.
BE WARNED TO STAY WAY FROM THIS COMPANY IN THE FUTURE!

I bought a lamp for my TV from this company. After placing my order they charged my card within minutes, then they sent me an email saying the lamp is out of stock and will take 10 to 15 business days to get in stock.
I called and told them to cancel my order and refund my money. The agent said it will take 5 to 7 business days to get my refund back (took them only a minute to take it from me).

Anyway, 20 days later I still have no refund and all I'm getting is the run around. After doing a little reserch about them (i know I should have done this before I made purchase) I found that they have scammed hundreds and hundreds of others.

DO NOT BUY ANTHING FORM THIS COMPANY, BEWARE AND STAY AWAY

I ordered a lamp from my projector from this site. They sent me the wrong part, then argued that it would fit if I turned it a certain way and/or removed the lamp housing. I finally convinced them that the lamp they sent was for a mitsubishi and my projector is a viewsonic. They admitted that there was a glitch in their system, and told me they would give me a refund. I am still waiting for the mailing label 4 months later. I call them every week and every week they assure me that it will be sent.

Heres' my e-mail thread:
11/02/2010 Processing -----Original Message-----
From: xxxxxxxxxxxxxxxxxxxxxxxxxxxx
Sent: Monday, November 01,2010 6:16 AM
To: 'xxxxxxxxxxxxx
Cc: xxxxxxxxxxxxxx
Subject: RE: Advanced Lamps Customer Receipt/Purchase Confirmation

Hi,
I recently purchased a bulb per the below e-mail thread. I realize that these bulbs only hold a 90 day warranty, however the bulb has burned out already. We watch no more than 10 hours a week at best, which equates to a rough estimate of about 200 hours, again being a bit generous. I do have the unit plugged into a Monster surge as well as a UPS backup w/ surge, so electrical surges are ruled out...
The last bulb that came with this unit lasted about 3 years, and who knows how many hours, but certainly a lot more than ~200.

Can you please get back to me asap; as to see what can be done?

Much thanks,
Rob
11/02/2010 Completed The Warranty for this order has unfortunately expired on 8/18/10.

As per our policy:

http://www.advancedlamps.com/returnpolicy.php?osCsid=272b*******bcd47bdabc2d42f16a871c

The warranty period for this order starts from the original date of shipment and lasts for 90 days. The order is currently out of warranty; no exchanges can be authorized at this time. We can however help place a new order.

This is my first experience with this company and I'm hoping the Product works and last for at least a year. The Sony Lamps are very expensive-- taking a chance using this company. Their advertisement states a Genuine Sony Projection Lamp. I am waiting to see just how trustworthy Advance Lamp company claims. No one actually reviewed the quality of the product...

Good prices good product and though it takes a little while to ship its working and cheap, not bad at all.

On top of the great price, Advanced Lamps also provided awesome customer service. Everyone I talked with was very helpful when I had any questions. Both over the phone and email when they were quick in getting me an answer, and followed up and make sure everything was alright. Great notification system for shipping with a tracking number, we will be buying from them again.

Bought a lamp from Advanced lamps and when it got here the television still seemed to not be working. I called the returns department at advanced lamps customer service and they walked me through the troubleshooting steps. The representative waited patiently as I went through each step. Finally after ten minutes the television was working perfectly. Awesome job by there CSR in assisting me in getting the Lamp lit.

This has been an amazing experience ordering from Advanced Lamps, I found the exact part I needed for $100 less than the retail price for my DLP lamp. The shipping was safe and insuredand my part arrived in perfect shape (boxed with peanuts)and on time. I will not hesitate to recommend these guys to anyone. I researched quite a bit online to find the best value for my dollar and this company is where I found my self returning to everytime. Great online business to deal with.

Seeing my Rangers make their way through the playoff for the first time in what seems like forever has been a dream. However, that dream almost became a nightmare when my beloved Sony DLP television went dead this morning. After some frantic internet searching, I found Advanced Lamps. They're lifesavers! I am having it next day shipped to my house and will have it tomorrow, they really saved the day for us.

Found Advanced Lamps on the internet after my TV went down. I was extremely skeptical simply because I hear about all the internet scams out there, so I placed a call to the 800 number listed on their web page and a courteous, and professional customer service agent answered the phone, the agent built my profile, found what type of lamp I needed, and placed the order for me. Advanced lamps help me fix the problem and the whole thing ran very smoothly.

I am a big Miami Heat fan and was crushed when my lamp went out in my living room television. I searched very quickly online and found this site, they had the replacement lamp I needed along with a few different shipping methods. It is now in my TV and I get to watch Lebron and the Heat win the finals, they showed fantastic customer service when I called in to order the lamp as well as provided me with a tracking number that night.