AdWords

Worst customer service in the worldGoogle ads is yet to unsuspend our main verified ASIC registered companies account although the reason for the suspension was lifted namely merchant centre was suspended by mistake. Ads responded today it took 6 days to answer to tell us they are still working on it and we will get back to us in 7 days this will take the total time if the actually unsuspend our account to 16 days we rely heavily on ads to drive customers to our website for revenue. We also received a spam email 3 days after the manual suspension to help us remove the suspension the thing is that only Google ads knew about the suspension we purposely never complained anywhere until recently. Their support for a 3 trillion dollar company is absolutely atrocious. We have been using google as a paid advertiser for many years and now we can't even use live chat or phone support just a bunch of useless copy and paste responses from support that seem not to know why accounts are being suspended

Google ads support is not trained and spending your money unwisely do not trust them at all or anything that they say

When the Federal Trade Commision receives enough complaints about a business, they will do something.
Google ads, horrible, non-existent customer service needs to be called out. Even if you do get a human, they will just follow a written script, not listening to you. File your complaint with the FTC. https://www.ftc.gov/media/*******, and the https://www.bbb.org/file-a-complaintit's. It's very easy and does not take long.

Really easy.

The rep had followed up twice and gave us a plan that brought us to the top listing. After reading the all the sour reviews I had to wonder if some people actually know how this all works and are they talking about the same people. For those getting started and are not sure as it is tricky please request help and have some knowledge on how the system works.

Have you ever been ripped off by Google ads? I don't know what else to do to cancel. They take money and don't give me results. To cancel, they ask for a credit card. Smart, dishonest. The website is a real trap. Scoundrels!

I'm writing this because if you are considering using adwords and you are doing it on your own and blind with the intent of being successful you are making a huge mistake. Let me tell you why.
I started using adwords about 8 years ago and learned how to do it myself. Back then there were fewer pitfalls that could cost you thousands. Today there are even more. Adwords produced 3.5B in revenue for Google lasy year and they want even more. When you set up your account there are certain default settings that you need to understand. For example - create an add and go live without selecting target locations and your ad goes GLOBAL. I lost 789 bucks in 10minutes because of this mistake. It's wrong and google will never ever refund your money for any reasons like this. Another thing is that when you set up your daily budget, it is not a daily spend stop. It used to be, but not anymore - you tell me why. The way it is done now is that they multiply the days of the month times your daily budget and spend up to that amount each month whether its spent in a day or lasts the entire month. Fine you say... I'll just set my budget to 5 dollars a day so I never spend more than 150 bucks a day... well, they have you trapped. Your ad will never shoe because it will have what they call a "low ad rank" - a 5 dollar a day budget will never buy you the space at the top of the page.
It's bordering on criminal and they get away with it because, well, they are google and they monopolized the internet with their products and services.
Don't be naive - pay for an expert to set you up
Hope this helps

I use Adwords successfully, but have struggled for over 2 weeks to find out why a lot of my ads have been disapproved. All I can get (after 2 weeks of chasing) is the same copy & paste irrelevant paragraph(s) from the website. Having spent a mint on it over the past few years, I'm appalled. I've now complained twice.

The worst customer service ever received in my whole life.
Although, they are human, but in fact you are talking to a robot.
They do not listen to your concerns, and they finally put the phone down, keeps you wondering, WHAT JUST HAPPENED?

I joined google adds with a markering campaign of 3,000 dollars a month, my add never showed and they keep on charging me on their Impressions, never received a single lead and I decided to call them for a refund, everytime i asked them for a refund they put me on hold, i sent them several emails but never received answers, BEWARE OF GOOGLE ADD AND ALL LOOKS THAT IS OPERATED BY INDIANS IN INDIA WITH BAD CUSTOMER SERVICE.

HORRIFIC EXPERIENCE with Google Ads. They no longer let you target on Youtube. Why? You chat with Google's customer service in India and they can barely speak English and have NO CLUE what they're talking about. It's like talking to a 3rd grader. Very sad. We're pulling out of Google altogether and going to TikTok or Twitter.

Adwords works for me. I've been a customer for years and continue to use the service as my primary marketing method.
But, and it's a big 'but'. The Adwords team are just totally untrustworthy. They will do anything to get every last dime from you, often by stealthy methods.
Three times over the last five years the Adwords team have changed the rules to randomly (and without warning) empty my bank account. They change the way budget limits work, bid strategy rules, and other stealthy ways to spend your budget. An example is the daily spending limit: Once, this was exactly what it says it is, a limit for the daily spend. However, this was suddenly changed to an 'average daily spend limit' (meaning that Adwords will simply increase the bid price until your daily spend is used). These things can come as an expensive surprise if you're not watching your Adwords account closely... and those Adwords advisers will only ever advise you to spend more money, often with worst results.
So, if you're going to use the service then check your spend regularly and make sure you can absorb a random big bill every year or so. Think 'used car salespeople', useful, but be careful when dealing with them.

They make it as hard as possible to set up a decent ad. They do everything they can to try and get you to allow their computer to make your ad. AI is not always more intelligent than people. I have been working on this for 2 months and they haven't show one ad impression despite giving my ad an excellent rating and making it eligible. It used to be easy and pleasant to do google ads. Now that a robot is in charge it is the worst possible site.

Shocking customer service. After years of using Google Ads, and spending millions of GBP in that time, Google suddenly cancelled our conversions. There was no warning about this, yet they continued to charge for useless advertising for months. I noticed that something was wrong after a few weeks, and asked our Google representative to see why conversions had dropped off a cliff. They couldn't find anything wrong. Two months later I found that Google had just stopped all the conversions, meaning we had been paying for advertising yet receiving no customers. If I hadn't noticed this, we would still be paying for pointless advertising now.

They refused to offer any kind of compensation because "we couldn't work out why we cancelled your conversions". It doesn't matter why, it matters that you did.

Beware of Google Ads and take your business to Bing.

When you advertise on adwords your gonna see limited budget when you see that stop your campaign immediately. Because they're scamming you. You increase your budget getting nothing. On your account your gonna see some numbers but nothing is gonna work. Every time increase increase but nothing getting other side. I don't know why but i m saying scam they know already. I have a small business' if all money i do i give google is not gonna compensate. And conversion your not getting conversion but they charge you be careful when you advertise on adwords

After several years and several thousand dollars wasted, I can honestly recommend avoiding this disservice. In the end it is difficult to demonstrate real increased business using Google's metrics. And so you keep using it just hoping it is doing something. A high price to pay for hope. But the biggest disservice is their so called customer support. You'll either talk to someone in India in broken English and with continued disconnects, or you'll talk to a salesman in the US who will punch a few numbers in some voodoo algorithm and make bogus recommendations. Magic! Just like that he has the solution! AdWords is the epitome of corruption. They don't care about small business, and they won't care about you.

Google AdWords is full of scam artists who take money from different businesses for the same advertising scheme and put one centralized phone number for all of those businesses to get fake phone calls so they can spur more money for themselves when people click to call. Google AdWords is misleading they are a scam and they accept money for the same lead team and for the same phone number they post up several different businesses will have that same ad running. We found this out the hard way because when we hired Google ads to rent a campaign for us several other different businesses were calling us for things we don't even provide such as a car lot, and RV lot, and plumbing services. Google AdWords cannot be trusted they are selling the same product to several different companies and using the same phone number for their click to call scheme!

It took over a year to finally have someone make contact. Gagan from Google Ads Team called me from India with a limited grasp of correct English and was not actually aware of the issue. She had clearly NOT looked into the issue. Rambled on about policy which was not relevant to the actual issue. Expected me to provide her with detailed info about a case I opened a year ago.
Total waste of time.
Google ads has appalling customer service and clearly doesn't care about customers.

My account was compromised, Google even sent me an email acknowledging that fact. Then they decided to charge me thousands of pounds for fraudulent ads which i didnt setup. They've contacted me seceral times over the past year by email as they have no one you can physically speak too. My account has now been sent to a debt recovery agency so they can collect the money of which i dont owe. Company and customer service is a joke.

I'm shocked that it's been a month and google isn't well staffed enough to put someone on my case and unlock my account to enable me to run ads. My account was locked due to suspicious payments, likely due to mismatched credit card and account info. I submitted an appeal a month ago and it hasn't moved at all. For a company that is so on top of their services, I can't believe this is the platform they are running.

Customer Service hung up on me 6 times. 2 hours of my time trying to speak to a "Google Ads specialist" down the drain. Absolutely no consequences. Total and utter garbage.

Gosh I did not realize I had to become a non paid employee of google while attending google ads class, because what ever you are doing business wise will take a backseat to your new job, messing with this NON preforming SCAM. I say scam as the only people who will call you like clock work. Daily is the spam arm of the setup, that will actually have you paying to hear the hourly spam offer... with no way to filter it off or out.
WASTE OF MONEY!

We had a couple of sites suspended right before the holiday season began in November. We reviewed all of Google's policies, went far above and beyond them, even further than any of our competitors sites, didn't matter. We haven't been able to get a response from anyone besides a sales representative (that they change quarterly... wonder why...) let alone anyone to review our changes and it has been FOUR MONTHS! Utterly useless for businesses if this is what can be expected when real help is needed.

When Google Ads work, they work great. However too much of the time they fail due to glitches in the system or bugs. When I called them to get help, they are rarely able to provide solutions. When calls drop, which happens about half the time, instead of calling me back they simply take the next call in the queue and I never hear back from them. This is unacceptable and I'm spending tens of thousands of dollars.