Air Canada

Never ever do any business with air canda
February 2023
I just find out who has my money which is don't use my money not worth you a penny or air canada I will never use your service again and never recommend to anyone your company loose my business forever even I loose my money here never again any business with you again its March 2022

Was looking forward to flying Air Canada but was very disappointed. Seats worn and hard, food very average and service - only one flight attendant seemed like she wanted to be there. Meal choices - with 15 passengers still to ask they had already run out of the lamb choice. Asking for a snack or drink seemed too much trouble for them and tool ages. Only good thing was that it was mostly on time

I purchased Hopper on air canadas web site but they didn't pay the full price of the fare when I cancelled

I was really mad about the crew at Laguardia aiport on a flight to Quebec With a stopover for 4 or 5 hours in Montréal that doesn't let me take my carry on bag in the cabine they said there was no more space but they let some passenger get in the plane with more than 1 carry on bag and they let some of them put some kind of bag that can go under their seat it was really unappreciate the way she took the bag on my hands. Full flight or not every passenger must have their carry on bag with them if it's fit in the sizer and it's only one bag by passenger not 2 and the chance to get your carry on bag with you is not suppose to base on if you are on zone 1 2 3 or 4 5

Flight got cancelled and rescheduled after having spent 4 hours in the airplane, parked...with no updates on flight status and if or when we'd take off.
More than 28 hours of so called 'delay'. Very little communication or ways for them to compensate and make your journey less painful.
Air Canada...they pay their staff poorly and treat them also poorly...hence why to call this company pathetic is a compliment. Next time I might as well walk.

My experience with Air Canada was nothing short of a complete disaster. I wouldn't wish this airline on my worst enemy. To start, our departure was delayed by a mind-boggling two hours, and the reason? Apparently, the gate wasn't even available. So there we sat, like cattle, twiddling our thumbs, and wondering if this was some kind of cruel joke.

But oh, the delays didn't stop there. No, they continued throughout the flight. It was as if Air Canada had a personal vendetta against punctuality. The flight attendants must have thought they were on vacation too, as they seemed more interested in chatting amongst themselves than addressing the frustrated passengers.

I'd like to say that the in-flight experience made up for it, but that would be a lie. The seats were about as comfortable as a park bench, and the in-flight entertainment was laughable at best. It's safe to say that my next flight won't be booked with Air Canada. If you value your time and sanity, steer clear of this airline.

Remarkably poor customer service... Our initial flight was delayed out of Boston for a "safety" reason, what I have gathered is that this is what they tell you so that it can not be their fault. We landed in Montreal and when we got off the plane, were handed ticket changes to give us a 3 hour delay in Montreal, send us to Portugal and give us another layover there before heading to Milan (adding roughly 7 hours to our travel and making us miss everything we had planned and already paid for in Milan). We got to the gate of our initial flight on time and tried to get our seats, but they had been sold to someone else as we were removed from the flight. We waited for the new connection and got to Portugal. In Portugal we were told by Air Canada that we could not get on the flight as we did not have boarding passes and they could not give us boarding passes because we had not paid for our baggage. I showed them the receipts and was told that there was nothing they could do and they could not even open it up for us to pay a second time. The Air Canada people had me take all of our passports and go out through the exit, find the check in area for Air Canada and get help there since we were short on time as it took an hour just to get this far in trying to get our boarding passes. I ran the 20 minutes to get to check in only to be told that they could also not help me and it was not their problem so I needed to call Air Canada, they did not give me a number or anything just told me it was not their problem and that I needed to call and was pushed aside for the next person. I called the number I found online, only to be told that there was nothing they could do either. So here I am, stuck outside of security with no boarding passes to get back to my family and my family's passports. I was so frustrated that I cried. Finally some nice lady with a different airline helped me and took maybe 10 minutes to fix the issue and get me my boarding passes. By this time I had 40 minutes to get through security and to the gate. We made it, 0 thanks to Air Canada who was apparently content to leave us stranded in a country we shouldn't have been in to begin with as we made it to the gate of our initial connection to begin with.

When I complained to Air Canada, explaining that we do not travel often (this was 4 years of saving) and just asked for the money back from what I had prepaid and missed, they told me that it was not their problem or responsibility but here is a $200 Air Canada voucher that you will never use. Their response to my rebuttal asking that they make this right and just refund me the roughly $500 in missed activities as they mishandled our flight from beginning to end, they told me "While I am sorry and understand your disappointment with our decision, our response is in line with the Air Passenger Protection Regulations. Although this may not be the answer you are looking for, I thank you for your understanding and appreciate this final opportunity to reply to your concerns." AKA it's okay for us to re-route you, make you miss everything you had planned, and not even bother to make sure you could get on the extra 7 hours of travel we put you on.

My wife and I were coming back from Frankfurt to Calgary, on Tuesday October 10,2023, flight number AC849 with Air Canada. As soon as we are seating in our very small seats in Economy class they announced on the speakers that there was not going to be any entertainment in the whole trip because a computer malfunction. It was a 10 hours and 15 minutes fly without having the possibility to watch a movie or a TV show or any type of the entertainment. On top of that the food was horrible and even the red wine they offered couldn't be drunk because probably was left on the sun or close to a heat source and it was horrible, although the bottle said it was from France.
As we arrived to the gate in Calgary a Flight Attendant again apologized for the lack of entertainment system and he said that Air Canada would provide compensation to the passengers. And so far we heard nothing.
As a Canadian I feel ashamed of our only Canadian airline. I still remember the old Canadian Pacific being one of the best airlines companies in the World. I wouldn't recommend Air Canada to any of my friends.

We booked tickets to fly from the US to Spain and Air Canada cancelled or changed legs of the trip repeatedly leading up to the flight itself. After calling their customer support repeatedly (and sitting on hold for eons) we got to an agent who confirmed our eligibility for a full refund (also had that in writing) and the agent advised us to cancel our tickets online for the "full refund". After cancelling the tickets as instructed we find out that the tickets had only been partially refunded and the Customer Support agent had instructed us to follow a process that according to Air Canada is "self-cancelled" despite the fact that they had changed the flights and acknowledged our right to a full refund. We contact their customer support 5 times to explain the situation only to be told, nope sorry we are going to fraudulently keep your refund because you followed the wrong process.

Long story short do not ever fly or book tickets with this airline. Horrific customer support, poor communication, training, website functionality - a terrible experience from the moment I regrettably pushed the "purchase tickets" button.

Fraudulent crooks. They will end in bankruptcy soon enough.

Air Canada has fallen to the worst level of performance of any airline. They have the worst food, and their staff under the direction of corporate cant possibly provide excellent service. Their beverage service is limited to 3 to 4 ounce servings, their pilots rarely talk to passengers about delays, And they have outrageous charges for one hour use of their Internet in comparison to other airlines. The only advantage to Air Canada is some of their non stop routes between U.S. and Canadian Cities

My husband was given a code to apply for booking a flight from Costa Rica to Toronto Canada for his fathers funeral. When he called to book he was told that they do not offer any discount based on location and dates (to which he was flexible by two to three days). He spend 50 minutes on hold on an international call to be told ' too bad'. This is the last straw with air Canada and their nonexistent customer service. We are done with them for good.

Not sure 100 words is enough. Thanks to Air Canada my 89 year old mother in law will not be able to see her last grand child graduate from high school. This is the second time they rescheduled her. The first they wanted to change her to a red eye so she would arrive in Toronto for 6am leaving Victoria at midnight. Not impressed. Since the pandemic airlines are getting worse but they want more money. Tired of it. Thanks Air Canada

This is the worst airline. They changed our seats premium to regular, the reason is few first class seats changed. I spent money to buy unhappy seats. I will not book any flights for Air Canada after this trip.

AC621 ended in an horrific crash at Toronto Airport on July 5th 1970. 50 years later there remained pieces of the aircraft and human bones in the debris field. Finally the families of the victims and the Developers were able to come together to have the site designated as a cemetery and is now a beautiful memorial park. After that terrible disaster you would think that Air Canada would have permanently retired that flight number out of respect for the victims and their families. Flight AC621 still flys today.

I was supposed to be flying from Austin to Toronto. To St. John's to be able to attend my grandmother's funeral. My flight was delayed five times before finally being canceled. I had 3 separate calls with air Canada. One in which I was hung up on the second in which I was told to keep waiting for my flight but my connection flight was moved to the next day. And then the final one where the agent was very rude. And did not want to get me on a new flight? Until I asked for a supervisor.
I was told to request compensation buy air Canada. And was denied within twenty four hours of my request.

Terrible customer service in airport, big mess in the airport. I was flying from Toronto to Orlando, my baggage not arrived, they funded my baggage, 5 days in Toronto, but still I can't get my baggage. Everyday 3-4 flight from Toronto to Orlando, I don't know what the wrong with this Air Canada, big time shame. They not deserve be Star Alliance airlines. In the future use another Airline. My rate minus 5 star.

Tried to change departure time of last leg a round trip. The price difference on line is $45 more per person but this company tried to charge me $986 per person to make the change. I asked why and was told they had to rebook the entire flight at new costs. The increase in cost was only $250 when I tried to book it. Be aware of the scam that this company runs and avoid flying with them if possible.

My flight # AC 820 to Barcelona today was delayed for 3 times. Each time they come out with different excuse. No transparency and no good communication.
Beware of Air Canada. It is the role model of
Incompetence.

The camce our flight 2 times in one day at new York. They didn't give us any hotel and make us wait at airport for one day and make us stand by. Then after one day they give us the last flight for the next day with no hotel and nothing they just left us at airport and said we not able to give hotel its dirty busses. Don't even buy any tickets from air canada even be free they will kill your time. And they have no respect its awful they have dirty busines they are so rude at the airport

Don't trust anything Air Canada writes. Got told at the airport that my flight was cancelled. No prior email, app update or text. We ended up at Toronto airport, where they ran out of coupons for the Hotel. Crying staff told us to e-mail receipts, which was a scam because we still haven't been reimbursed. We arrived more than 10 hours late, spent hours on the phone, more emails and Air Canada saying that they we weren't late and didn't deserve a refund because the end flight they had to put us on after cancelling the original flight was not delayed despite us arriving more than 10 hours late. Scam. Liars. The service desk did everything not to help people. Our flight did not get cancelled because of the weather but due to them. Thieves. Saw families who paid rediculous amounts of money having to camp it out at the airport with young children. Even heard about lost kids car seats.

Summary
- never enough carry-on luggage space
- boarding is a free for all, just a general gong show.
- flight entertainment - good (standard stuff)
- food...expensive. Generally you don't even get a small snack...if only one could eat water.

I had booked a trip in Oct 2021. I spent weeks trying to get a hold of an agent to change my flight due to a medical emergency without success. Even American Express could not reach the Airline, they subsequently credited my account after. Lengthy disputed investigation. Over a year later, I received a notice that a collection agency opened account for an amount of $900. I never once received a bill or notification from Air Canada or the collection agency that I owed anything for a service I did not receive. Absolutely pathetic service. The Federal Trade Commission has been made aware of the poor service by Air Canada, Cedars Businesses and TransUnion Credit agency.

So much bad news lately regarding air flights... my trip from Vancouver to Edmonton returned went so smoothly... flight almost on time leaving and left right on time returning. I used the wheel chair service for the first time and the staff was wonderful both in Vancouver and Edmonton. My luggage arrived unharmed. Thank you Air Canada.

G. Graham