AirsoftMegastore

We bought a sniper rifle for my son from airsoftmegastore.com. It broke after roughly 100 shots. We tried calling their phone number several times and no one ever answered. Wrote to their tech support 12 days ago and have not received any response. Wrote to their customer service manager email and received an automated response that they would work on our request. 6 days have gone by without hearing from them. The website says they respond in 1-2 days. Not true...

Bought airsoft rifle for my teenager son's birthday in Nov. 2015, product was defective, sent back for repair, the "repaired" one we received over a month later was still not working. Returned the product in Jan 2016, so far still not received the partial refund! Called and emailed many times, not responsive. Worst purchase experience ever!

Hope nobody would waste money or time to buy from them any more.

Broke the day we got it. HORRIBLE if any customer service. They charge to restock the defective gun! They will gladly take your money though.

Simply did not receive an item I paid for. 2 week outs, several emails and calls haven't gotten a response

I bought my first gun a couple weeks before Christmas and it broke on the second time I used it. I then tried to return it in at after calling six times someone finally picked up the phone after 2 more days of waiting I finally received a RMA (the number you need in order to return). I then proceed to return it which cost me 24$ through FedEx and after waiting another 3 weeks I called again trying to figure out what was going on and why I Hadn't received a phone call. After waiting and waiting for their terrible customer service to pick up the phone they told me it was still be processed. Then a few days later I began getting mad so I called again multiple times and they told me that I had received a credit for the money the gun cost. So I asked for a refund but they told me it's a 25% restocking fee (how does that make sense that you send me a defective product then charge me after I pay to return it). So instead of just loosing my money I decided to buy a new gun more expensive and use the other guns credit to pay for some. After calling and emailing the company asking how I use my credit they finally answered the phone and told me I had to process my new order over the phone. I asked them if because of everything I went through I could recieve free shipping being I spend over 200 dollars on the new gun and I had already spend 15.95 on the first shiptment then 24.32 to return it. They told me they dont cover shipping. So after all this I am still waiting for my order to be processed and I won't even be getting my gun before I need it.

Im so impressed by the good service of AMS so I just randomly look up how their review is. Honestly, it shocks me that so many customers gave them low rates. For my case, I think I got my best shopping experience here. Cannot find a reason to not buy my other airsoft gears from AMS. I am so happy I chose to purchase my new rifle here!

I placed an order for my nephews & spent over $300 with them. Customer service was super friendly when i called in to check the status on my order. When my order arrived everything seemed to be very good & working perfectly fine. I called in to check for some battery recommendations & customer service AGAIN was SUPER FRIENDLY with me. Will be shopping with them again to place my new orders soon

Airsoft Megastore has good prices on some decent items. Meanwhile their customer service is great and efficient. They replied me immediately and repaired my broken gun without any charge. Will be likely to purchase from them again!

DON'T BUY HERE. The gun arrived pretty soon. It broke on its first use. We contacted Airsoft Megastore for the required return information, and sent the gun in for repair. We were given another order number, and a tracking number that was worthless. We've heard nothing for MONTHS. I've tried e-mails, and gotten no reply. I tried calling - they don't even answer the phone. They have the gun and kept the money. We have now contacted our credit card company to dispute the original charge (which I have never done before), and it appears we'll actually get our $140 back. Looking at other review sites, I've never seen ratings so low on any business and want to make sure as few people are hurt by this business's BAD behavior. My son has learned an important lesson - don't buy anything significant from web sites you don't know. AVOID THIS COMPANY.

Prices are good, but they're service is horrible! Hate this place, can't get what i want on time and they don't know how to fix my gun after i bought it from them.

Well trusted online retailer who sells high quality brand new products at the lowest rates. Couldn't really be easier to reach their customer service.

Ordered 1 Airsoft gun for Christmas and the website magically doubled our order--creating an order for 2 airsoft guns and 2 charges! Immediately realized issue and could not get a hold of customer service. Filed a dispute with credit card and then magically the 2nd order disappeared. We then received the gun... the box was rattling like crazy with loose BBs inside. We didn't even open the box--assuming it was a defective product--and made more attempts to contact customer service via phone and email... NOTHING! Made an additional dispute with credit card company to be relieved of this huge mistake. THIS IS THE WORST ONLINE EXPERIENCE WE HAVE EVER HAD. I am guessing 15 year olds are running this company... No disrespect to 15 year olds as they may do a better job than these clowns.

One of the worst companies that I have had the pleasure of dealing with. Their shipping is expensive and slow. It seemed like I was getting a good deal on an airsoft gun even with $16 in shipping costs. After two short weeks the gun showed up. The gun worked for an hour. So I went to the website to see what to do to return the gun. Thankfully my situation fell into the approximately 1% of reasons that you can return the gun (only for exact replacement). So I contact Customer support and wait some more. Then I contact them again and finally get the RMA#. I have to send the gun back for replacement, but guess who gets to pay the shipping charge for their faulty product? That's right, me. At least the $16 I had to pay got the gun there in 2 days... weird. After about another week they send an email saying that they don't have that gun anymore and I can only get store credit. So I get store credit for just the price of the gun. No original shipping cost, no second shipping cost, and nothing to cover the cost of shipping that would be incurred by using the store credit! I would understand if I was returning the gun because I changed my mind or if I didn't like it. They sent me a non-functional product. I would recommend not buying from this company and if you do, be sure to think about the complete lack of support or care that you will get from the company.

Omg this site is my new homepage I bought about $300.00 of AEGs + BBs and chest rig and got it in two days (I live in PA) and when I decided to return the rig I got a full refund. Love my gun, would buy from there again!

I ordered a JG ak47 and I got... a totally different gun? They even got my order correct on the paper they provided with the package, and yet they sent me something completely different. I tried to contact their customer service via email, but I got no response AT ALL except for an automated message. (The automated message even shows who gets assigned my complaint and there was no name in that spot) Horrible company and service... DO NOT order from Airsoft Megastore. Hopefully they can improve their horrendous service... Just order from another site... I didn't even try to call them because everyone else that tried was just put on hold or given a really REALLY bad deal.

So straight up screw airsoftmegastore bunch of cheap twats. Told me they won't rma/repair my gun because it has a sticker on it. Nowhere in their return policy does it say if there is a sticker on the gun they won't repair it. They told me at first that they didn't have any mosfets to replace the one that went bad 3 weeks after purchase and that they would remove the bad mosfet and ship it back to me... I'm like i could have done that myself and saved the 20 dollar shipping back to them... Besides that i paid for a gun with a mosfet, If i wanted it without the mosfet i could have bought it for cheaper without one. The customer service rep i talked to was a snide little twit that knew less about airsoft then an 80 year old grandma and was about as useful as tits on a boar. Bottom line, Don't waste your money ordering from these people unless you have so much cash to waste that you don't care if you get good quality gear

Guns are crap, will break within hours of use. READ THEIR RETURN POLICY. They will screw you over. It cost me $ to do business with this store. My total order was over $240 and I got $150 in refund. (plus I had to pay for the shipping to return the piece of garbage gun) Even though I complained, the little girl at the end of the phone was saying over and over,, "that is our policy, that was clearly stated."... I will never buy from this store again, and will tell anyone who wants to know that AIRSOFT MEGASTORE SUCKS!

So, about 3 weeks ago I ordered a simple bdu from airsoftmegastore and about a week later I recieved my package only to find out that they didn't send the bdu top, only the pants. So the next day I sent an email about it (still never answered), called them (no answer), and the next day I finally called back and got an answer. The representative told me that they'd look in the warehouse and send out the top once they found it and it never came 2 weeks later. So of course I've called them again yesterday (no answer), and emailed them again (still no answers for either of my emails?!). Bottom line is that these guys need to get their $#*! together and need to communicate with their customers. Bottom line is don't purchase from them.

I'm an avid airsoft player and over the years I've realized that airsoft megastore is just the best place to make my purchases. Their prices are competitive and their staff is attentive, and while I've had bad experiences with nearly every other airsoft store on the web, I've had absolutely nothing but great experiences with airsoft megastore.

I recently bought a KWA M4 from them because they give free slings away with every KWA, which is awesome. Transaction went off without a hitch. Will be coming back to this place for more stuff in the near future, great store.

A while ago, I called their store asking about a popular airsoft shotgun they showed in their online catalog. The person on the phone told me that he had no clue as to what gun i was asking about. After about 20 mins of trying to get the teller to at least look at the gun, i finally directed him to their own site so he knew what i was talking about. He veiwed the gun and only told me exactly what was on the site. That is not what i wanted to know. I wanted to know if the gun was compatible with normal shells or took a magazine, (Which was not posted on the site) after about an hour of getting nowhere with the teller, who would not even go and ask another person for help after i requested it, i finally hung up. I then wrote an email regarding the incident, to which they forwarded me to their customer service, where i filled out a claim ticket. (basically take a number and wait.) to which, i got no where with.

After a little while i then saw they had made an Ad on their youtube channel, claiming "finest customer support" I wrote a professional comment, regarding my earlier incident with them, and noticed several comment were removed, and other comments talking about how their service is, well, garbage. Later, i got curious and look at the video again, noticing my comment was removed, along with every single comment which was against AirsoftMegastore.com that i saw earlier. So, I wrote another comment, still professional, asking why the comments were removed, just to get permanently banned from commenting on any of their videos. As you might be able to understand, I was frustrated and sent them yet, another email regarding this incident. To which, they told me to again, take a number.

AirsoftMegastore.com is, yes, cheap. That is the only good thing about them. However, they Lie over and over again about themselves, claiming to be the best, and cover up everything they can that clearly proves them wrong. And treat their customers badly. That is the worst kind of business out there.

For the sake of many many people, do not do business with them.

DO NOT BUY FROM Airsoft Megastore! I bought an air rifle for my son Christmas 2013 and it never worked. Before I even sent it back customer service said they would not honor the warranty because I used non-authorized pellets. The gun never even shot pellets! There were no pellets in the gun. When they received it they would not even replace it. The BBB said Airsoft Megastore never even responded to the complaint I filed. I am still waiting on results from the FTC and NC Attn General office. The website will not even allow reviews of products to be posted!

Awesome experience. Coming off a bad buy from another Airsoft company I was very cautious and placed my order over the phone to make sure they had a decent return/warranty policy.

Turns out they've got the best in the biz for both, which made me extremely happy. Sure enough, I got my order only 1 day after I placed it (I'm in CA as well) but damn that's still quick for shipping.

I ended up ordering a second order for my team mate, but overall this was a pleasant shopping experience. They have the best prices on pretty much everything, I shopped around for hours and no one could come close.

BUYER BEWARE. LOOK ONLINE FOR THE COMPLAINTS. If you get a defective gun, they will not honor it and say it was your fault no matter what. Then they charge you restocking fee and deduct any shipping discounts. There is a zero return policy. Go to Evike or other airsoft store instead. Alex in Boston

BUYER BEWARE!
I had bought two (2) of the WellFire Full Metal Gearbox VZ61 CQB Scorpion AEG Rifle SMGs from AIRSOFT MEGASTORE for my son's 12th birthday. We went to Patriot Airsoft for there grand opening April 28th. My son's bday was April 29th. So I gave them to him early. I charged the batteries for 24 hours before we went. They cronosed the guns there at 190 fps each! The description said 250-280 FPS, so that was not a good start with these items. Within one (1) hour, the first broke. The stock snapped right off the back & then when my son slapped in the drum mag, the eject button broke in half where the mag makes contact inside the gun. The button popped out. I noticed on the breaks that the metal was an aluminum like metal with bubble holes in it. He used the second one, the exact same thing happened within the first moments of use again. This is an indoor course, and he was next to me the whole time. I witnessed how fragile these were first hand.
I contacted AIRSOFT MEGASTORE with twelve (12) photos of the items & the breaks, and gave the same information to them, and according to them, their policy is if an item is defective they will replace the item with the same gun at NO EXTRA CHARGE or EXTRA POSTAGE. No refunds allowed though.
However, having 2 of these same items, both breaking the same way, and within 1 hour of light usage, I didn't want the same guns for obvious reasons. I had spent $179.90 on the guns & with tax & postage $196 total. After a week of arguing with them of these facts, they finally "waived" the 25% restock fee for "exchanged items " they were going to impose upon me, god bless their kindness, but still subtracted the postage ($9.85 parcel post was on the box I got from them originally but they claimed nearly $16!).
However, I had spent $12.85 return tracked priority postage for the broken items, and they were not refunding me for that they said. Then I got the credit, of only $180! Where did the $16 loss come from? They claim that was postage costs to them! But they only used $9.85 originally! When I mentioned Paypal will refund me 100% with the buyer protection, they got a little nasty with "... you wont see a refund for several months while they go back and forth with us..."
Anyway, after waiting over 2 WEEKS (not 2-3 business days as claimed), I finally got & used my short changed credit (losing nearly $30 in this awful experience), and would highly advise folks to avoid buying from this AIRSOFT MEGASTORE & especially that item altogether.
BUYER BEWARE!