Overview
Alamo has a rating of 4.6 stars from 240 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Alamo most frequently mention customer service, great experience and return process. Alamo ranks 12th among Car Rental sites.
The experience was professional and friendly. Pick up and return will use them again.
Exceptional service, super friendly and in the middle of the night
Thank you, Ronnie, for your kind words. We're glad to hear you had a great experience. - Lisa
It was definitely a great experience with Alamo for first time!
Thank you, Govardhana, for your wonderful feedback. We're thrilled to hear you had a great experience with us. - Lisa
The pickup and return process was streamlined and very quick and easy. The rental rate was less expensive than Turo and all Alamo employees I dealt with were helpful and respectful from start to finish.
I was very satisfied with the whole rental experience. Customer service is so important and your associates were right on!
Alamo was the only company able to help me with a rental.
Hi Jerome, thank you for your kind words. We're glad we could help you with your rental needs. - Lisa
Please read what was written previously. I was thorough.
Excellent, friendly customer service, second to none.
Very easy to book, pickup and return. Staff very friendly and helpful. We were able to get car that would fit our family and car seat rental.
Got the wrong car and was charged $272 more than quoted price from Priceline.com
Hi Pierre, we would like to look into this further but need some more information. Please visit www.alamo.com/en/customer-support.html to contact us. Please be ready to provide your contact information, your reservation or rental agreement number and the details of your experience. Thanks. – Lisa
I loved the vehicle I rented, comfortable and economical.
Thank you for your wonderful feedback, Judith. We're thrilled to hear that you loved the vehicle and we hope to see you again. - Lisa
Car was clean and ready. Friendly and helpful staff
Charlotte Airport Alamo team was fantastic! Very helpful
Customer service was excellent in the return and the pick up!
Hi Soozi, thank you for your kind words about our customer service. Your satisfaction is our priority. - Lisa
Car ready, clean, in great condition. The car was available upon our arrival.
Excellent customer service. Didn't get the SUV that I was instructed to get from hubby. Instead got a beautiful 2025 Nissan which I feel in love with. However, I was instructed by hubby to take it back and get a SUV which I did. The agents were so helpful in trading out to a SUV. I didn't even have to go inside to the counter. Thanks Alamo for excellent customer service. I have been a faithful customer for many years and have not been disappointed even when it was my fault.
Patricia, thank you so much for sharing! We appreciate your loyalty and are so happy to hear you had a great experience again. Thanks! - Cathy
Clean car and very polite people,easy and fast service and hassle free in and out.
Good experience and good car at RSW, Fort Meyers. Employees were friendly and helpful in expediting the rental both going out and returning the car.
Thanks for the fantastic review, Frank. We're thrilled to hear you had a great experience with our team. We hope to see you again. - Lisa
Very satisfying to renting out with you, great service.
Great prices for a nice car rental, see less process
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thank you, Lisa, for your kind words. We're glad to hear you had a professional and friendly experience. We look forward to seeing you again. - Lisa