business logo of Alamo

Alamo

Overview

Alamo has a rating of 4.6 stars from 282 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Alamo most frequently mention customer service, great experience and return process. Alamo ranks 12th among Car Rental sites.

This company responds to reviews on average within 3 days
How would you rate Alamo?
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New York
1 review
0 helpful votes
Follow Deidre Z.
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Quick and easy process picking up and dropping off. Pleasant and courteous staff. All around best experience I've had with a rental company yet!

Date of experience: April 28, 2025
Support T. Alamo Rep
2 months ago

Thank you, Deidre, for your kind words. We're thrilled to hear you had such a positive experience with our team. Our goal is to make the rental process as smooth as possible, and your feedback reaffirms our efforts. - Lisa

Alabama
1 review
0 helpful votes
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Pending results regarding rental vehicle as local office did not attempt to address my concern.

Date of experience: May 9, 2025
Support T. Alamo Rep
2 months ago

Thanks for your comments, Jerome. If there is anything we can do to help, please visit www.alamo.com/en/customer-support.html to contact us. Please be ready to provide your contact information, reservation or rental agreement number and the details. Thank you. - Lisa

Oregon
1 review
0 helpful votes
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Great price through costco
May 8, 2025

Great price through costco. Great service and reliable car. Seamless

Date of experience: May 8, 2025
Support T. Alamo Rep
2 months ago

Thank you, Jann, for your fantastic feedback. We're glad to hear you had a seamless experience. - Lisa

Rhode Island
1 review
0 helpful votes
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Pick up and drop off process was very easy and customer service was awesome.

Date of experience: May 7, 2025
Support T. Alamo Rep
2 months ago

Thank you, Joyce, for your kind words. We're thrilled to hear that you found our pick-up and drop-off process easy and appreciated our customer service. Your feedback motivates us. - Lisa

Pennsylvania
1 review
0 helpful votes
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Easy checking out and even easier on the return! Love the process! Coach B

Date of experience: April 1, 2025
California
1 review
0 helpful votes
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The experience was professional and friendly. Pick up and return will use them again.

Date of experience: May 2, 2025
Support T. Alamo Rep
2 months ago

Thank you, Lisa, for your kind words. We're glad to hear you had a professional and friendly experience. We look forward to seeing you again. - Lisa

New Jersey
1 review
0 helpful votes
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Car had a right rear quarter panel that almost tore aft immediately after leaving airport

Date of experience: June 6, 2025
Support T. Alamo Rep
4 weeks ago

Hi Mike, we would like to look into this further but need some more information. Please visit www.alamo.com/en/customer-support.html to contact us. Please be ready to provide your contact information, your reservation or rental agreement number and the details of your experience. Thanks. – Lisa

Wisconsin
1 review
0 helpful votes
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Exceptional service, super friendly and in the middle of the night

Date of experience: April 4, 2025
Support T. Alamo Rep
3 months ago

Thank you, Ronnie, for your kind words. We're glad to hear you had a great experience. - Lisa

Illinois
1 review
0 helpful votes
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It was definitely a great experience with Alamo for first time!

Date of experience: April 5, 2025
Support T. Alamo Rep
3 months ago

Thank you, Govardhana, for your wonderful feedback. We're thrilled to hear you had a great experience with us. - Lisa

Wisconsin
1 review
0 helpful votes
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Very clean car and staff was friendly
June 4, 2025

Very clean car and staff was friendly. Would rent from again.

Date of experience: June 4, 2025
Support T. Alamo Rep
4 weeks ago

Hi Scott, we're glad you had a positive experience and look forward to welcoming you back for your next rental. - Lisa

Florida
1 review
0 helpful votes
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The pickup and return process was streamlined and very quick and easy. The rental rate was less expensive than Turo and all Alamo employees I dealt with were helpful and respectful from start to finish.

Date of experience: January 22, 2025
Pennsylvania
1 review
0 helpful votes
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I was very satisfied with the whole rental experience. Customer service is so important and your associates were right on!

Date of experience: March 5, 2025
Colorado
1 review
0 helpful votes
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Quick service pleasant atmosphere
April 22, 2025

Quick service pleasant atmosphere. All details were explained. Also when we returned the car the servicemen made it very smooth and easy

Date of experience: April 22, 2025
New York
1 review
0 helpful votes
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Alamo was the only company able to help me with a rental.

Date of experience: April 3, 2025
Support T. Alamo Rep
3 months ago

Hi Jerome, thank you for your kind words. We're glad we could help you with your rental needs. - Lisa

Washington
1 review
0 helpful votes
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Car was not clean and was not up to the usual cleanliness of Alamo standards, we will continue to rent from you all but the car picked up in Pasco WA was not sanitary

Date of experience: April 26, 2025
Nebraska
1 review
0 helpful votes
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Please read what was written previously
April 2, 2025

Please read what was written previously. I was thorough.

Date of experience: April 2, 2025
North Carolina
1 review
0 helpful votes
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Friendly, helpful and efficient staff; car clean and in excellent condition; competitive pricing.

Date of experience: May 29, 2025
Support T. Alamo Rep
1 month ago

Thank you, Pat, for your kind words. We're glad to hear you had a positive experience with our team and appreciated our rates. We hope to see you again. - Lisa

Pennsylvania
1 review
0 helpful votes
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The people are great from start to finish
April 13, 2025

The people are great from start to finish. Car was clean and well kept. The price was fantastic! Who wouldn't love running around Florida in a convertible for the price of a compact.

Date of experience: April 13, 2025
Massachusetts
1 review
0 helpful votes
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Excellent, friendly customer service, second to none.

Date of experience: March 31, 2025
New Mexico
1 review
0 helpful votes
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The process of renting the car is very easy, taking the car and returning is not hassles

Date of experience: May 30, 2025
Support T. Alamo Rep
1 month ago

Thank you for your feedback, Carlos. We're glad to hear that you found our rental process easy and hassle-free. - Lisa