Alamo has a rating of 4.6 stars from 282 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Alamo most frequently mention customer service, great experience and return process. Alamo ranks 12th among Car Rental sites.
Quick and easy process picking up and dropping off. Pleasant and courteous staff. All around best experience I've had with a rental company yet!
Pending results regarding rental vehicle as local office did not attempt to address my concern.
Thanks for your comments, Jerome. If there is anything we can do to help, please visit www.alamo.com/en/customer-support.html to contact us. Please be ready to provide your contact information, reservation or rental agreement number and the details. Thank you. - Lisa
Great price through costco. Great service and reliable car. Seamless
Thank you, Jann, for your fantastic feedback. We're glad to hear you had a seamless experience. - Lisa
Pick up and drop off process was very easy and customer service was awesome.
Thank you, Joyce, for your kind words. We're thrilled to hear that you found our pick-up and drop-off process easy and appreciated our customer service. Your feedback motivates us. - Lisa
Easy checking out and even easier on the return! Love the process! Coach B
The experience was professional and friendly. Pick up and return will use them again.
Thank you, Lisa, for your kind words. We're glad to hear you had a professional and friendly experience. We look forward to seeing you again. - Lisa
Car had a right rear quarter panel that almost tore aft immediately after leaving airport
Hi Mike, we would like to look into this further but need some more information. Please visit www.alamo.com/en/customer-support.html to contact us. Please be ready to provide your contact information, your reservation or rental agreement number and the details of your experience. Thanks. – Lisa
Exceptional service, super friendly and in the middle of the night
Thank you, Ronnie, for your kind words. We're glad to hear you had a great experience. - Lisa
It was definitely a great experience with Alamo for first time!
Thank you, Govardhana, for your wonderful feedback. We're thrilled to hear you had a great experience with us. - Lisa
Very clean car and staff was friendly. Would rent from again.
Hi Scott, we're glad you had a positive experience and look forward to welcoming you back for your next rental. - Lisa
The pickup and return process was streamlined and very quick and easy. The rental rate was less expensive than Turo and all Alamo employees I dealt with were helpful and respectful from start to finish.
Quick service pleasant atmosphere. All details were explained. Also when we returned the car the servicemen made it very smooth and easy
Alamo was the only company able to help me with a rental.
Hi Jerome, thank you for your kind words. We're glad we could help you with your rental needs. - Lisa
Car was not clean and was not up to the usual cleanliness of Alamo standards, we will continue to rent from you all but the car picked up in Pasco WA was not sanitary
Please read what was written previously. I was thorough.
Friendly, helpful and efficient staff; car clean and in excellent condition; competitive pricing.
Thank you, Pat, for your kind words. We're glad to hear you had a positive experience with our team and appreciated our rates. We hope to see you again. - Lisa
The people are great from start to finish. Car was clean and well kept. The price was fantastic! Who wouldn't love running around Florida in a convertible for the price of a compact.
Excellent, friendly customer service, second to none.
The process of renting the car is very easy, taking the car and returning is not hassles
Thank you for your feedback, Carlos. We're glad to hear that you found our rental process easy and hassle-free. - Lisa
Thank you, Deidre, for your kind words. We're thrilled to hear you had such a positive experience with our team. Our goal is to make the rental process as smooth as possible, and your feedback reaffirms our efforts. - Lisa