• Alba Cars

Alba Cars

Overview

Alba Cars has a rating of 4.69 stars from 83 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Alba Cars most frequently mention great service, and test drive. Alba Cars ranks 2nd among Car Dealership sites.

  • Service
    58
  • Value
    52
  • Shipping
    38
  • Returns
    43
  • Quality
    54

This company does not typically respond to reviews

Positive reviews (last 12 months): 90.5%
Positive
19
Neutral
0
Negative
2
3
See all photos
How would you rate Alba Cars?
Top Positive Review

“Thankful”

anaya l.
2/18/24

Im so grateful with all alba team because the sales and after sales team specially Stephanie has been really helpful even after 8 months I got my car.

Top Critical Review

“Very Bad”

Aly H.
2/13/24

The service is the worst, the handover process of the car was a big failure, failed multiple times to deliver on time, delivered without fixing any of the highlighted and agreed issues to be fixed before delivery, car was sold under the fact its accident free while after inspection it had a major accident. Refused to fix the issues reported and claiming its my problem i didn't do inspection for the car myself. So forget about the hassle free and warranty things they are advertising, in reality its a big lie. I used to be a regular customer with them, but unfortunately, this will be my last time dealing with them and i strongly recommend no one to ever deal with them. Don't trust their beautiful pictures or statements, its safer to choose another preowned certified car that really provide proper service. My main problem is the bad and desciving attitude came from the most senior levels so for me its not a personal rare experience, its a company attitude. Take care everyone

Reviews (83)

Rating

Timeframe

Other

Thumbnail of user lornaanaya3
1 review
0 helpful votes
February 18th, 2024

Im so grateful with all alba team because the sales and after sales team specially Stephanie has been really helpful even after 8 months I got my car.

Products used:
car

Service
Value
Shipping
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Quality
Thumbnail of user paulv1579
1 review
0 helpful votes
March 29th, 2024

I am definitely grateful to alba it is a great service they give you and the car is in good condition

Service
Value
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Thumbnail of user valminaaron
1 review
0 helpful votes
February 18th, 2024

I can't be more happy with my dream car BMW x6 that I got from alba 4 months ago. Thank you guys I needed to do service on my car and Stephanie helped me with my free service information after all this time they are always helping me with my questions

Products used:
car

Service
Value
Shipping
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Thumbnail of user isabel00arango
1 review
0 helpful votes
March 26th, 2024

5 months ago I purchased a car with them, I have loved it, it was the best decision to do everything with them.

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Value
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Thumbnail of user marlonc89
1 review
0 helpful votes
March 26th, 2024

Definitely if you have the idea of buying a car alba is the best option, they have the best service, many options and they will help you choose the best one.

Service
Value
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Thumbnail of user mohamedt76
1 review
3 helpful votes
January 18th, 2023

This car dealership in Dubai is top-notch! The cars on the lot were all in excellent condition, and I was impressed by the wide selection of luxury and high-end vehicles they had available. I also appreciated the no-pressure approach of the sales staff, they were very helpful and informative. I would highly recommend this dealership to anyone looking for a luxury car in Dubai, you will not be disappointed!

Thumbnail of user jazzgastelum.ae
1 review
0 helpful votes
March 29th, 2024

Thanks soo much Alba cars, the service is amaizing, love my car, soo greatfull, really recomended!

Thumbnail of user mwayic
1 review
2 helpful votes
January 18th, 2023
Verified purchase

I recently visited Alba Cars dealership in search of a new car and I was thoroughly impressed by the level of service and professionalism I received. From the moment I walked in, the staff were friendly and attentive. They took the time to understand my needs and budget, and helped me find the perfect car for me. The salesperson, Chloe, was particularly helpful. She was knowledgeable about the cars on the lot and took the time to answer all of my questions and address any concerns I had.

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Value
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Thumbnail of user davidr5822
1 review
0 helpful votes
March 16th, 2023

I recently brought a 2019 Jeep Wrangler from Alba. It was one of the best car buying experiences I've ever had. Hayden was my sales guy and he was terrific. Not pushy at all, just willing to help anyway he could. Answered all my questions and was willing to show me any car I wanted to see that day. Had the pleasure of doing a test drive too. Couldn't be happier with my purchase, would absolutely recommend!

Service
Value
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Thumbnail of user brentc308
1 review
0 helpful votes
March 11th, 2023

Great experience from the beginning until now. If you need hassle free car buying process, this is the place to be. From greeting at their reception until delivery and after you feel the warmth. I was personally taken care by Josh and saw. They are experts from their fields. They will take care of you and your new family member. I'm really glad I chose Alba cars and I'm enjoying my drive beauty. Cheers guys! You guys rock!

Thumbnail of user albacars121
1 review
0 helpful votes
July 19th, 2023

Experience luxury and style at the Dubai showroom car, where you can find an exclusive selection of premium automobiles from top brands. Visit us today for a test drive.

Thumbnail of user alyh33
1 review
0 helpful votes
February 13th, 2024

The service is the worst, the handover process of the car was a big failure, failed multiple times to deliver on time, delivered without fixing any of the highlighted and agreed issues to be fixed before delivery, car was sold under the fact its accident free while after inspection it had a major accident. Refused to fix the issues reported and claiming its my problem i didn't do inspection for the car myself. So forget about the hassle free and warranty things they are advertising, in reality its a big lie. I used to be a regular customer with them, but unfortunately, this will be my last time dealing with them and i strongly recommend no one to ever deal with them. Don't trust their beautiful pictures or statements, its safer to choose another preowned certified car that really provide proper service. My main problem is the bad and desciving attitude came from the most senior levels so for me its not a personal rare experience, its a company attitude. Take care everyone

Service
Value
Shipping
Returns
Quality
Thumbnail of user openupwithfiona
1 review
0 helpful votes
July 26th, 2023

Just got my jaguar F 2 weeks a go From Alba cars and it was a beautiful and amazing experience
The whole team was extremely friendly and welcoming. They explained throughly about the history of the vehicle very clearly to me
Iam so grateful for their honesty
If you are looking to buy a used car in dubai. I highly recommend alba cars
Thank you so much alba team

Service
Value
Quality
Thumbnail of user samuelb726
1 review
0 helpful votes
March 25th, 2023

They show you a range of options that fit your criteria and answer all your questions with honesty and patience. You take a test drive in the car you're interested in and it feels perfect. Darren gives you a fair price for your trade-in and works with you to find financing that fits your budget. The process is smooth and stress-free, and before you know it, you're driving away in your dream car, with a smile on your face.

Service
Shipping
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Thumbnail of user randym958
1 review
0 helpful votes
March 1st, 2023

I was thoroughly impressed with my car buying experience. The salesperson was patient and informative, helping me find the perfect vehicle for my needs. The finance team was also incredibly helpful, making the paperwork process quick and easy. I left feeling confident in my purchase and would definitely recommend Alba to others.

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Value
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Thumbnail of user guialtieri
1 review
0 helpful votes
October 12th, 2023

Exercise caution when dealing with ALBA Cars Dubai UAE.

I purchased a vehicle from them in February, and the front camera was faulty from the outset. They assured me that they would procure the necessary part for months. Despite my numerous follow-ups through WhatsApp, there has been no response from them in recent months. Now, they claim that the car has been in my possession for an extended period, refusing to assist me in obtaining the defective part initially.

Regrettably, they have not shown a genuine interest in resolving my concern

Service
Value
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Thumbnail of user nikhildask
1 review
0 helpful votes
January 16th, 2023

Went to their showroom on an evening after seeing the AD online. Was attended by a representative Mr. Ha***n and showed the car to me. I confirmed my reservation and booked the car by paying 5000 AED.
Just when I am filling the details, he says he added me to a whatsapp group and says he is gotta go now( It was 6 in the evening and may be his shift is over). That's it, he just left and I was sitting there with no assistance or anyone attending.

Later on, the process looked decent with the WhatsApp group and Mr.S** from the after sales was very helpful initially explaining the details of each process and I was feeling good that I am getting some updates and response from the group and specifically from Mr.S**.
Fast forward to the registration day, the people responsible for the registration process were unprofessional and delayed the registration by a day. These guys were straight away lying to you about the registration. To further not delay the delivery, I had to go to the RTA place myself to collect the number plates from their registration Guy. To my surprise when I reached the showroom, there was no one there to give my vehicle handover.
Now, I have paid to do a 50% tinting from them itself and post-delivery when I checked it really didn't look like 50 percent as I was able to see things inside my car with the tinting( I am using 50% for the past 8 years). I did try to confirm this with Mr.S** and he affirmed again that its 50 and was not ready to consider otherwise.
Took my Car to an authored 3M tinting place and verified the tinting is not 50 percent and I felt like I was really cheated by providing the wrong info or providing goods or service with incorrect specs that promised. If I hadn't verified it directly from other place, I would still be believing their words.

Overall, some of their staffs are not transparent and they do not take responsibility or accountability unless you prove it to them like this. You really don't want such things when you buy a 200k AED worth car from a dealer like them

Products used:
Car

Service
Value
Shipping
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Thumbnail of user daniels3881
1 review
0 helpful votes
March 25th, 2023

Never thought the services would exceeded my expectation. But they did! Good people and accommodating staff. Will definitely recommend to my friends!

Service
Quality
Thumbnail of user danap635
1 review
0 helpful votes
March 26th, 2023

I purchased a Volkswagen Golf GTI few months back and the vehicle was absolutely clean. The staff was very friendly. Hoping to do business with Alba again!

Service
Thumbnail of user robshaw3333
1 review
0 helpful votes
July 13th, 2023

The Alba team has made my buying experience incredibly easy. It's been such a breeze dealing with them. Their sales and customer support team are amazing!

Service
Value
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Thumbnail of user nicolettew22
1 review
0 helpful votes
March 25th, 2023

Very accommodating costumer service. Just ring them up to check out the car you're looking for and see if its available with them and they will take care of your needs from start to finish. Highly recommended.

Thumbnail of user kevint1418
1 review
0 helpful votes
March 11th, 2023

I had deal with them about a year ago & sold my car. They are super professional and fast! Smooth and successful car buying experience. I appreciated their attention to detail and the no-pressure approach. I am very satisfied with my purchase! I recommend you visit them as well!
It was a good experience, especially with Jack.

Service
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Thumbnail of user jubyj2
1 review
1 helpful vote
January 24th, 2023
Verified purchase

I would say that it's a must place to visit and check from a very high number of cars if one is thinking of buying a second hand car in Dubai!

Products used:
Car

Service
Value
Shipping
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Thumbnail of user peterm2785
1 review
0 helpful votes
March 8th, 2023

Was hesitant at first, but finally bought a car from Alba Cars and was really impressed by their services. Everyone was very friendly and took care of all my needs. Special thanks to Chloe in helping me get my dream car!

Service
Value
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Thumbnail of user raeesv
1 review
1 helpful vote
January 8th, 2022

Proactive till make we a deposit/advance payment.
They don't have any obligations on our deposit or promises.
Very rarely responded on follow-ups
Promised to refund.
Waited for 1.5 month, with frequent reminders and follow-ups.
Promised to refund.
Car sold to some else.
Given 1 star review on google.
Threatened to change to 5 Stat.
" Will not refund the deposit if no ‘5Star' (review) given."
I refused to give a false review.
My AED5000 gone.
Are they doing business legally?
As per T&C of 'sitejabber.com' understood its against the Law.

Lessons learned:
1.) Exists a new type (to me) of business. Selling product is secondary, customer satisfaction is the least. Priority is to collect the 'advance payment' and find reasons not to refund. Maintains the business by recruiting cyber team to respond/reply for the negative reviews saying " No such person in our list visited''.
2.) Don't rely on the 'Star Ratings'. Be careful and get own experience.

Tip for consumers:
Don't rely on the '5Star' review ratings. It can be fake, forced., scam, exploitation.

Products used:
Advance payed for a used car.

Service
Value
Returns
Quality

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From the business

Company Representative

Thumbnail of user safeeru1
Talib A.
Typically does not respond to reviews

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4.7
83 reviews
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