Alexander McQueen

I ordered an oversized sneaker that was too big, spoke w customer svc to arrange an exchange. Was advised to purchase the correct size and wait for the money return bc it could take up to 14 business days. Once I had done that, they refused return of the original pair and left me with 2 pairs of $580 sneakers. The sneaks are 100% new! Poor customer svc! Would not resolve the matter. I feel like I've been scammed!

I was packed and given the wrong goods in their London store, and could not wear them for a NYE event the following day. They were unapologetic, rude and refused refund despite their mistake and missing the required event. Avoid this shop their customer service is the worst I have ever encountered!

Tried 2 times to buy from their site they cancelled my order 2 times no further info was provided and money was already paid now they won't reply my emails it's been 12 days still no answer from them.
Their support SUCKS!

Horrible experience with this company! My gf bought me a pair of sneakers from the website, while I was out of the country for a month and get back try on and they are 1/2 size to big. I called and emailed but no luck in helping me with an exchange. Very rude customer service (Michelle said her name was) basically said we cant do anything about it and good luck. She recommended me selling them privately. Lol NEVER BUYING FROM THIS BRAND AGAIN. No wonder LV is a better company.

Unfortunately, there are several employees on Rodeo Drive who are simply unprofessional towards the public-at-large. They do not understand that they do not own the sidewalk on Rodeo Drive. This company is heavily overpriced with atrocious customer service. They have advised the public that they must submit 24-hour notice for any pictures or video from public view. Uneducated disgrace. https://youtu.be/JI10NiLfXLw

Purchased a pair of expensive Alexander McQueen sunglasses. The screw holding the size came loose after 3 months. Called cuatomer service and asked to submit pictures to evaluate repair. Submitted and was tood it was going to take a long 15 business days. After 30 days and multiple reminders receive a response saying evaluation came back that the glasses are irreperable. The company that manufacture the sun glasses cannot repair the side screws. I would take to the local optic but they do not have the custom screws. Paid premium cost for horribke quality and service. AVOID AVOID!

This shoe is honestly outstanding, made out of the leather that will last you for life, so comfortable and a fashion staple in any wardrobe, amazing quality from a high end designer that is expected, 100% worth the money and would completely recommend to purchase!

MY SHOES ARE RIPPING AT THE STICHING I HAVE BEEN GOING THROUGH HE PROCESS OF HAVING THEM FIXED SINCE APRIL KEEP N MIND THE HAVE MY SHOES NOW IM BEING TOLD IT WILL TAKE ANOTHER 16WEEKS FOR SHOES THAT COST $573.000 THAT I WILL NOT BE ABLE TO WEAR NONE THIS YEAR

Absolutely my favorite brands. Famously beautiful, always. Always breaks trends with every new season.

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Bought a shirt from McQueen NYC, Madison Avenue over the phone. It was the only one left in my size anywhere. They honoured the Black Friday sale on the previous Monday and shipped shirt, received by Thursday morning. Thanks again.

The are so nice and super fast...! And always making sure you are happy with everything...! What more can you ask for <3