Alpine Home Air has a rating of 4.83 stars from 25,731 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Alpine Home Air most frequently mention customer service, shopping experience, and free shipping. Alpine Home Air ranks 1st among HVAC sites.
This company does not typically respond to reviews
No critical highlights yet
Easy to order online. Order confirmation was fast. Sent additional product documents and instructions. Unit arrived well packaged and protected. The furnace works great. I will order from them again if the need arises. Thanks!
Stay away from this *******@do not expect an informative representative to answer any questions because they do not offer any
Easy to order online. Order confirmation was fast. Sent additional product documents and instructions. Unit arrived well packaged and protected. The furnace works great. I will order from them again if the need arises. Thanks!
For some reason, using laptop, couldn't agree to terms and conditions.tried eight times. Used iPhone. The agreement went thru.
My experience with dealing with Alpine air was great. There were shipping issues involved that were out of the control of Alpine Air. The representative that called me did all she could to assist me in finding out why the heater had not been delivered. She also helped me to attempt to find out why the shipper did not follow directions regarding delivery. I will not leave a review in regard to the delivery as the issue there was not Alpines fault.
Alpine is great at helping answer questions about the process, the size of system, what is needed for installation and how to get everything set up. From diy or hiring someone.
My systems have been working for years, (2015 & 2019) with no problems. I had to replace a part on the first one fairly soon, they diagnosed and sent it right out, it's been fine since. I needed to replace a front on another from a careless ternate, they were excellent there too.
I gave 4 start instead of 5 because it wont let me change my billing address where i want the bill sent to which is different than where the item purchased is going to
I talked to a person after deciding what I needed. He was helpful. This is where I found the best prices.
Great furnace easy to install. Nice heavily built.
great service helpful dispatch service and occasional call from the service department as a follow up on the installation
I found Alpine to be very knowledgeable and helpful with the ordering process. I am very pleased thus far.
Spoke with a salesman to put together a package for me. He asked for my zip code to check average temps and humidity. Also wanted to know the application and sq ft of area. He put together a package specifically for my application.
We purchased this, it was delivered quickly and in perfect condition. It was easy to install ourselves and when I did have a question that I would have known if I would have read a little closer. Customer got back to me very promptly, knowledgeable, and more than happy to help me.
Easy to compare and select products! Made my shopping experience effortless compared to other retailers!
CONFUSING ITEMS - 2 DIFFERENT PRODUCTS WITH THE SAME NUMBER. Also, a disturbing caveat about the delivery was on the screen briefly and I could not find it to re-read it.
Site had right amount of information to help cross reference the product to the new . I hope and believe this piece is what I need to fix the issue I am having. Thanks
I purchased 4 units for my double wide 5 years ago best purchase ever.electric bill makes it even better!
The delivery and prices of these furnaces have been great and reliable for me. Delivery is almost always earlier than expected. I've purchased about 6 of the blueridge furnaces since 2020 and I haven't had issue with any of them since the install.
website had accurate information and suggested additional items that might be needed. Made the purchase very easy.
Great buying experience. Very helpful staff. Affirm option is great to have. Can't wait to get my new furnace installed.
From order to delivery everyone was helpful and walked me through the process.
Ordered with ease and customer service was spectacular. We had some damage upon delivery and that concern was quickly resolved and replaced. The thermostat did not work properly and has been replaced. From sales to customer service to technical support communication and resolution was excellent. I have recommended your product to my brother who will soon order. We will be replacing another system at our house and we will certainly be purchasing from you.
somewhat difficult to find out if a drip pan is needed for the furnance...since I already have a drip pan for the existing ac condenser coil in place. No clear answer..
I would like to find the complete units easier also like the way I ended up buying mine that the units would say what would go with what.
Everything with order process went smooth. Was given alternative to save $50 purchasing a different brand. So I did.
The web site allowed easy selection and purchase. Purchased furnace and install kit from one place. Expedited delivery received as promised. Furnace packaging for shipping is excellent. They supplied exactly as promised allowing for easy installation. Furnace operating, Happy customer.
Very nice informative and helpful website. I would recommend this website To a friend in need of a new furnace.