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    Amazon CA

Corporate Values


Amazon CA has a consumer rating of 2.1 stars from 369 reviews indicating that most customers are generally dissatisfied with their purchases. Consumers complaining about Amazon CA most frequently mention customer service, credit card and prime membership problems. Amazon CA ranks 19th among DVD sites.

  • Service
Positive reviews (last 12 months): 16.7%
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What reviewers want you to know

Positive highlights

  • Seriously the customer service is like crazy good, even their phone system like is so handy.

Critical highlights

  • Update: He refunded 24,66$ on the wrong credit card.
  • Then I was 'guaranteed' a delivery date and 4 days later, still no delivery.
How would you rate Amazon CA?
Top Positive Review

“Easy to get a refund if the product does not suit you generally as advertised”

Melanie D.

I buy almost everything on there and I like the fact we never have to pay for returns. They ship fast, you have to do your homeworks and read the critics for the product you want but the chances of getting a good quality value is outstanding. I totally recommend but one has to do his homeworks to read reviews and buy from a source who sold many items like the one you're looking for.

See positive reviews
Top Critical Review

“Account specialists are a joke”

Randy W.

If your account is hacked - good luck trying to sort it out with support - the front line cannot deal with "Account specialist" - who in my experience are inadequate, they cannot communicate and no one can contact these people. Never ever park a credit card on Amazon - delete it after every transaction. Wasted 18 phone calls and about 4 hours trying to do the proper thing and help fix the hack - next time I will just contact the credit card company and reject the charge.

See critical reviews

Reviews (369)




Reviews that mention popular keywords

credit card (27) delivery date (16) gift card (9) canada post (14) customer service (79) amazon canada (0)
2 reviews
17 helpful votes
February 29th, 2020
If your account is hacked - good luck trying to sort it out with support - the front line cannot deal with "Account specialist" - who in my experience are inadequate, they cannot communicate and no one can contact these people. Never ever park a credit card on Amazon - delete it after every transaction. Wasted 18 phone calls and about 4 hours trying to do the proper thing and help fix the hack - next time I will just contact the credit card company and reject the charge.
1 review
14 helpful votes
September 11th, 2020
When I first signed up with Amazon, deals I could find where very reasonable. The last 2 years however I find after exchange and shipping costs the products on Amazon are 15 to 30% more. The independent sellers make a good profit pushing goods around on line. Amazons days are numbered now that most retailers sell on-line. Check with your Canadian retailers and Buy Canadian.
PS... I cant write a negative review on Amazon as it would get Deleted!
1 review
14 helpful votes
March 15th, 2020
I have been an amazon customerfor many years now, and there is one major issue thatkeeps popping up with EVERY order. Excessive waste in packaging and delivery!
Items are always shipped in excessively large boxes and so called add on items are shipped seperately from the rest of your order. Last week i ordered a humidifier that was packaged in four (yes 4) nestled boxes and about 20 of those air filledbags.
In a time when we are supposed to bereducing waste, amazon goes out of their way to create excess.
4 reviews
5 helpful votes
November 12th, 2020
Once again, parcel dumped in the common hallway of a very large apartment building. I tried contacting them through chat, again, and again received the nonsense replies from India. "We deeply regret" etc. I don't care how deeply they regret, just get the drivers to knock on the door!
I then tried contacting by phone, and three times in a row got people with such strong Indian accents that I could not understand them. I'm in Canada, I want to speak with a Canadian, not an Indian who promises the moon and does nothing.
1 review
1 helpful vote
October 14th, 2020
It seems the customer is expected to sit in their condo for days waiting for a delivery. In this age of technology surely they can do better than this. Do yourself a favour and buy locally. Companies out there, use shopify not amazon to sell your stuff.
1 review
2 helpful votes
September 9th, 2020
Although Amazon is more than happy to assist in purchases and usually refunds, it is very frustrating to invest time and money into a seller that is either not located in Canada or selling fake items. My most recent item, hair toner was actually used. That is simply disgusting. I wish Microsoft would create a company better than Amazon.
1 review
22 helpful votes
June 25th, 2020
Having several issues over the past week including a shipment that was not delivered and other issues I continued to ask for a Customer Service Rep / Mgr to speak to in Canada. This is impossible and all parties either live chat or on the phone refused to do or try to have someone call me. Instead again I wasted over 1 hour of my time and still frustrated!
2 reviews
30 helpful votes
September 3rd, 2020
In speaking with friends, neighbours, and colleagues, I'm clearly not the only one who suffers the shoddy Delivery nightmares by the large well-known Carriers that Amazon Sub-Contracts their Customer Deliveries to. Damages which are the result of POOR handling by these Carriers are the stuff of legend; such as large items arriving at our doors looking as though they'd been rolled down a hill. Then we have the ubiquitous claims that we were 'Not Home' - when we were. For those of us in Hi-Rises, not even the courtesy of utilizing our Intercoms; allowing us to buzz them into the building. Often, they leave our purchases on Outer Lobby floors; for all to see and / or steal. They claim we 'Refused' our delivery; which, in and of itself, is rather hard to do; when they don't bring it to our door so we could. I feel we 'Valued Customers', or so Amazon euphemistically call us, hold their feet to the fire. Personally, I demand Amazon send my Orders via their own Drivers, or the Post; both of whom are reliable, professional, courteous, and DO NOT put us through the B. S. these large Carriers do. I've stopped purchasing Heavy Goods items from Amazon.ca because they are nearly always sent by the aforementioned twits, and the majority of the cartons NOTICEABLY damaged, Yet, these National Carriers have the audacity to bring these cartons to our door; shredded, dented, and ripped?!. Amazon did not hand these cartons to them in that condition... Clearly these Carriers DO NOT respect Amazon's 'Valued Customers'. Amazon ASSERTS how much they value their Customers but WHY does Amazon tolerate their Customers repeatedly being disappointed and put through this? Why does Amazon absorb the Losses, Returns, and poor Reviews? Why does Amazon not take proactive action and hold the Sub-Contracted Carriers accountable? Perhaps Amazon.ca is not concerned, and this type of disappointment to us, their 'Valued Customers', is just a cost of doing business and we, the Customer, just collateral damage? Is this is a familiar story to you?
2 reviews
22 helpful votes
June 4th, 2020
I have been shopping on Amazon for years and always pleasant experience until got scammed from a 3rd party seller by confusing product information, misleading me thought there were 10 box item in my order but seller only mailed me 1 box. Due to covid19, when I received my item, it could no longer be return anymore (already passed last return day) and seller refused to refund my money. I tried to email/call Amazon but there is no customer service at all.

If you're going to place an order from a 3rd party seller, please be careful.

Tip for consumers: Avoide ordering from a 3rd party seller.
Find a 3rd party seller with good reviews(by many users not only few)

1 review
3 helpful votes
September 9th, 2020
Amazon is the worst customer service company in the world in my experience. Amazon also does not match prices drop within few days of purchases.

Also, it is so hard to carry Breville Mini Smart Oven for a mile to a post office to return the oven because of damage and scratches. Plus Amazon charges 35 postage deduction. What a rubbish and unfair company Jeff Bezos is, billionaire of no ethics or sensitivities to seniors challenges.

Very hard to get in touch with Customer Service plus they transfer you around to no avail.
1 review
14 helpful votes
June 4th, 2020
I used to deal with eBay and when I had a problem with an item it was a night mare to get my money back. Now I only shop through amazon. This company stand beside their customer have an issue want to return no problem with amazon. This company is so great now I have family and friends shopping here. Thank you amazon and please don't change nothing its perfect
1 review
17 helpful votes
August 10th, 2020
They took extra money out of our account without our permission. They asked bank for permission to take the extra money and not us. No notice on what they were doing. I called and got the run around and got hang up on second call and how rude. Cancel our order and the first person I talk to said it would be 3 to 5 business days to get our money back and second person said 7 to 10 business days to get our money back. That's ridiculous! This make us not want to order from amazon.
1 review
1 helpful vote
October 8th, 2020
My credit card was compromised after I placed an Amazon order. I don't shop online so I know it happened because of Amazon. Then I was 'guaranteed' a delivery date and 4 days later, still no delivery. Asked for a refund but questionable now because I had to shut down that credit card because of the $1200. 00+ fraudulant purchase that someone tried to make after I did my Amazon purchase. Bad experience all around.
0 reviews
0 helpful votes
November 20th, 2020
Bad deliveries. I have had too many "attempted deliveries", when in fact the Amazon delivery driver has made no attempt at all. When you are actually sitting waiting for the package to be delivered, it's pretty obvious that no "attempt" was made. The last one was when it was raining, and an email comes through that a delivery attempt was made, when in fact it hadn't been. I have cancelled a few orders due to the lack of delivery and having an email of delivery attempt
1 review
17 helpful votes
April 17th, 2020
I used Amazon (Canada) for years with usually no problems, then since March I have had multiple amounts withdrawn from my account only to get notices that my payments have been declined and the product isn't being shipped! I've wrote emails to them and repeatedly tried to reach someone but because of covid 19 there is a lack of customer support and anyone really keeping an eye on transactions. Unfortunately our bank can only block future debits so needless to say I will never be shopping with Amazon again. We live in a remote community so online shopping is a necessity for us and our friends which Amazon will no longer be part of.
1 review
1 helpful vote
March 23rd, 2020
Before Amazon hired telecom to deliver packages, they had them delivered from people in the community which respected my request to receive a phone call once at the door so to tell them where to stash it out of view.
Telecom will not. Even before the pandemic they would drop it at the door and run.
Although I still feel the need to use Amazon out of convenience I will limit this to a minimum.
1 review
18 helpful votes
May 11th, 2020
Don't get your account hacked cause they won't help you at all. Its been over a week and I contacted them again and all I can get it "we are sending it to our high priority accounts department" no one ever contacts me back. You would think they would hurry up when someones account is in danger. Not impressed I am done with amazon.
2 reviews
4 helpful votes
November 16th, 2020
It is happening to me yet again. A legitimate review is being rejected for unknown reasons.
The review reads:
"Poor packaging
This is my husband's Xmas gift. I was surprised to see that a piece of electronics could be so poorly wrapped. It was shoved in a cheap yellow envelope and after it was delivered to our door, it had more rips than I could count."

I was told I did not adhere to the Amazon guidelines but they were short of mentioning which one. I am still scratching my head.

This was the worst packaging I have ever seen. Wouldn't you want to warn other people about it?
Who is reading these reviews at Amazon Canada?
1 review
16 helpful votes
August 8th, 2020
I dont know how Amazon.ca work. They so stupid only know my money and no more responsibility to fix issue. I add one product for selling they take over one month we try for ask why but only get automatic email after 2-3 business days they will feedback but never see anything from them.
2 reviews
2 helpful votes
June 29th, 2020
I ordered a pack of 100 N95 masks that was supposed to be delivered by May 20 but it came on June 10, I wouldnt have had a problem if the package was just late, but aside from being 20 days late, it also came with only 10 masks out of the 100. It cost me about 23$. But I'm bothered because it could be only returned by May 30th, which would be impossible since the package arrived on June 10. And I wasn't able to contact amazon by phone, email, or customer service directly. I am very unsatisfied.

Ramon Ruiz.
1 review
1 helpful vote
July 5th, 2020
I just ordered batman mask of the phantasm and I never received it yesterday I get that theres less carriers due to covid19 but that's no excuse for me to keep waiting for my item. So disappointed
1 review
14 helpful votes
May 26th, 2020
I ordered on May 14 and saw a delivery date by May 25. When I got the receipt it said delivery by Nov 26. Can you imagine Nov 26. Then on May 20 I get a message that it was shipped and got a Canada Post tracking. It is now May 26 and when I track Canada Post message is that the client made a electronic ticket but the post office hasn't received the package yet -6 days later. They have also put the charge to my credit card. I can't get in touch with them and am really dissatisfied
1 review
2 helpful votes
June 17th, 2020
Amazon is a bunch of crooks I only say that for the simple fact that I ordered a screen a week ago and kn the day of delivery I get an email saying my item is cancelled, you charged my credit card a week so I was under the assumption and made plans for the item Wednesday june 17 2020. So I decided to go look up my items and they said they had no stock and wouldn't you know they have the item but they raise the price by $50 which in my opinion is completely unacceptable, I know I cant cripple amazon but I sure my experience with everyone.

This is the last time for amazon will rip me off.
1 review
0 helpful votes
November 23rd, 2020
They often are extremely late and their customer service is so robotic they've lost my items bunch of times and even sent me things I never ordered by accident just use Walmart or best buy they're infinity better in comparison
1 review
16 helpful votes
January 12th, 2020
Two weeks in a row they have misdirected our packages to other homes. One home owner was going to keep it, the other home owner called us and asked if we wanted our package. She advised us that they contact amazon.ca customer service and that they told her to keep our package. Dynamex and Intellcom are two of the worst shipping companies and yet Amazon insists on using them. We refunded the prime. May as well pay to have it shipped via Canada post and avoid their one or two day shipping which doesn't seem to be a good deal, especially if your packages are being misdirected. This is not just twice that this has happened, but after two weeks in a row we were fed up.

Q&A (12)


Don't believe their delivery guarantee. They are late 4/10 times and are unremorseful for it

By Debbie f.
See more answers (3)

If you need customer service good luck it's not existing

By Gregorio I.

I've never had to pay duty on anything from Amazon.ca, even if it was shipped from another country.

By Chris L.

Used to be but appears they may be changing their policies which effects anyone using the free shipping. The warehouse is in Brampton.

By Mary L.

Happened to me. Just another sneaky way that Amazon operates. Welcome to the club.

By Danilo M.

Customer service almost non-existing if there's something wrong with your product good luck

By Gregorio I.

Certainly unfair.

By Chris l.

You keep track of what you've bought online? really? yeah right. haha! maybe you did way too many reviews that people got sick of reading them. Bwahaha!

By Wendy S.

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Amazon.ca: Online shopping in Canada - books, electronics, Kindle, home & garden, DVDs, tools, music, health & beauty, watches, baby, sporting goods & more. Free two-day shipping with Amazon Prime.

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