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    Amazon CA

Ratings On Other Platforms

Trustpilot
2.6 / 5
ResellerRatings
2 / 5
Reviews.io
2.4 / 5
Corporate Values

Overview

Amazon CA has a consumer rating of 2.01 stars from 435 reviews indicating that most customers are generally dissatisfied with their purchases. Consumers complaining about Amazon CA most frequently mention customer service, credit card and prime member problems. Amazon CA ranks 6th among DVD sites.

  • Service
    74
  • Value
    70
  • Shipping
    69
  • Returns
    53
  • Quality
    60
Positive reviews (last 12 months): 7.8%
Positive
5
Neutral
2
Negative
57
View ratings trends
32
See all photos

What reviewers want you to know

Positive highlights

  • I am always amazed at how customer service goes the "extra mile" for their customers and how cost justifiable it is.

Critical highlights

  • They keep saying no they never charged my credit card.
  • Remember this is because Amazon missed the guaranteed delivery date.
How would you rate Amazon CA?
Top Positive Review

“Easy to get a refund if the product does not suit you generally as advertised”

Melanie D.
1/10/20

I buy almost everything on there and I like the fact we never have to pay for returns. They ship fast, you have to do your homeworks and read the critics for the product you want but the chances of getting a good quality value is outstanding. I totally recommend but one has to do his homeworks to read reviews and buy from a source who sold many items like the one you're looking for.

See positive reviews
Top Critical Review

“Worst Customer Service”

Kork M.
11/7/21

Closed our account. Only to reopen it a year later. Nothing has improved with Amazon. Ordered a TV online somehow the courier got the wrong address. Amazon blames us, but yet we received another order placed on Amazon today using the same address we signed up for. Telecom was given an incorrect address. How is it our fault? Seriously going to cancel the account again once the membership expires.

See critical reviews

Reviews (435)

Rating

Timeframe

Other

Reviews that mention popular keywords

credit card (30) delivery date (17) canada post (16) gift card (13) customer service (96)
korkm1
1 review
0 helpful votes
November 7th, 2021
Verified purchase

Closed our account. Only to reopen it a year later. Nothing has improved with Amazon. Ordered a TV online somehow the courier got the wrong address. Amazon blames us, but yet we received another order placed on Amazon today using the same address we signed up for. Telecom was given an incorrect address. How is it our fault? Seriously going to cancel the account again once the membership expires.

Tip for consumers:
Skip signing up for Amazon. It is a complete waste of money.

Products used:
TV

Service
Value
Shipping
Returns
Quality
dm745
1 review
6 helpful votes
September 18th, 2021

I've given this company more than their fair share of chances to get things right but it seems impossible. They mess up every order and delivery like it's on purpose and hire Intelcom, the worst delivery company possible to delivery for them. I'd rather take my chances at Walmart and thats not saying much. I refuse to give this incompetent company another penny so I have stopped shopping there altogether and advise others to do the same.

Service
Value
Shipping
Returns
Quality
randyw30
2 reviews
22 helpful votes
February 29th, 2020

If your account is hacked - good luck trying to sort it out with support - the front line cannot deal with "Account specialist" - who in my experience are inadequate, they cannot communicate and no one can contact these people. Never ever park a credit card on Amazon - delete it after every transaction. Wasted 18 phone calls and about 4 hours trying to do the proper thing and help fix the hack - next time I will just contact the credit card company and reject the charge.

tonyw455
1 review
3 helpful votes
January 30th, 2021

Ordered a piece of electronic equipment I need for work from them and it is clear from the delivery picture that they have delivered to the wrong address and I cannot find the package at my neighbours' doors. Tried to chat with them for an immediate replacement or refund so I can order a new one, but they keep telling me, repeatedly "to wait a few days in case the package arrives and for them to complete the investigation", even though it's clear that the package was not delivered correctly. I asked to speak to the supervisor and got told the exact same thing, that "they cannot do anything at the moment and I have to wait." I tried to reason with them but they ignored me for 10 minutes straight, then came back and gave me the exact same response. It is ridiculous that my package is further delayed for the mistake on their part, and that they didn't even sound apologetic or offer me any form of compensation.
Then I called them and the customer service person immediately offered me a refund after checking the system. So if you want something fixed, just save yourself some time and call them instead, skip the chat.

Tip for consumers:
If you need something fixed, skip the chat as they are unprofessional, and does not solve your issue. Call them instead

Products used:
Electronics

Service
Value
Shipping
Returns
Quality
bc191
1 review
24 helpful votes
September 11th, 2020

When I first signed up with Amazon, deals I could find where very reasonable. The last 2 years however I find after exchange and shipping costs the products on Amazon are 15 to 30% more. The independent sellers make a good profit pushing goods around on line. Amazons days are numbered now that most retailers sell on-line. Check with your Canadian retailers and Buy Canadian.
PS... I cant write a negative review on Amazon as it would get Deleted!

katarinap16
6 reviews
3 helpful votes
June 9th, 2021

It may not be the fault of amazon.ca, but our carriers in canada SUCKS. They are very unprofessional...
Thats one reason for the bad rating.
Second reason is that Amazon.ca PRIME also sucks.
You dont get faster shipping + amazon.ca music doesnt work on xbox. When Amazon.com music does. Makes no sense.

Service
Value
Shipping
Quality
michaelo1073
1 review
0 helpful votes
February 1st, 2021
Verified purchase

ONE AFTER ANOTHER LIARS, SPECIALLY IF YOU DIDN'T RECEIVE AN ITEM, TO REFUND YOUR OWN MONEY TAKES FOR EVER, IF LUCKY

Tip for consumers:
DO NOT DEAL WITH THIRD PARTY SELLERS...

Products used:
ALL KINDS, BUT I GUESS NO MORE... THEY LIARS....

Service
Value
Shipping
Returns
Quality
karenn324
3 reviews
16 helpful votes
November 12th, 2020

Once again, parcel dumped in the common hallway of a very large apartment building. I tried contacting them through chat, again, and again received the nonsense replies from India. "We deeply regret" etc. I don't care how deeply they regret, just get the drivers to knock on the door!
I then tried contacting by phone, and three times in a row got people with such strong Indian accents that I could not understand them. I'm in Canada, I want to speak with a Canadian, not an Indian who promises the moon and does nothing.

tp657
1 review
2 helpful votes
June 16th, 2021

I am shocked at the prices I see on Amazon.ca. I only go there thinking I will buy something quick only to realize that the price has tripled since the last time I bought the same item a year ago. I won't be shopping there anytime soon when I can get any item advertised on their site much, much less at home. It's a ripoff. Do the sellers think we are stupid and will pay any price because it's on Amazon. NOPE, WRONG!

bethw323
1 review
3 helpful votes
September 9th, 2020

Although Amazon is more than happy to assist in purchases and usually refunds, it is very frustrating to invest time and money into a seller that is either not located in Canada or selling fake items. My most recent item, hair toner was actually used. That is simply disgusting. I wish Microsoft would create a company better than Amazon.

Value
Shipping
Returns
Quality
daveh593
1 review
26 helpful votes
June 25th, 2020

Having several issues over the past week including a shipment that was not delivered and other issues I continued to ask for a Customer Service Rep / Mgr to speak to in Canada. This is impossible and all parties either live chat or on the phone refused to do or try to have someone call me. Instead again I wasted over 1 hour of my time and still frustrated!

denessap
1 review
5 helpful votes
November 25th, 2020

I'm expecting a package which has been days late. Expecting another package today and saw the linguistics driver sitting in the complex for 90 minutes, not delivering any packages. After all of that, the driver left. He did not deliver a single package to anyone that has been waiting. I called into Amazon and can't even get to a Canadian rep. The delivery service is going straight downhill so why bother being a prime member anymore when the employees won't even do their job.

elisabethr48
2 reviews
3 helpful votes
May 26th, 2021

This review is about the Seller Support Service. I sent a category approval request many times and provided all documents they asked me for. I even called them many times and the last time I spoked with an agent, he told me that my request will be reset because my documents and photos obviously met their requirements. However, I finally got an other email that said that it doesn't. I tried one more time and answered by email to the agent and got the exact same negative answer then in previous emails, like if I was talking with a robot.

Service
wesp43
1 review
2 helpful votes
October 2nd, 2021

Amazon continues to use BNI for deliveries in BC and every time package is late or missing. Last package was left in open hallway of the mall office which was closed for the day, so any passer by could have picked it up.
Not once have they ever delivered to my location even though the unit number is clearly marked on the label. I have complained before but they still use BNI, even when i have asked to use a different courier. Minus 5 stars

Service
Value
Shipping
Returns
Quality
jc1139
2 reviews
27 helpful votes
June 4th, 2020

I have been shopping on Amazon for years and always pleasant experience until got scammed from a 3rd party seller by confusing product information, misleading me thought there were 10 box item in my order but seller only mailed me 1 box. Due to covid19, when I received my item, it could no longer be return anymore (already passed last return day) and seller refused to refund my money. I tried to email/call Amazon but there is no customer service at all.

If you're going to place an order from a 3rd party seller, please be careful.

Tip for consumers:
Avoide ordering from a 3rd party seller.
Find a 3rd party seller with good reviews(by many users not only few)

Service
Value
Shipping
Returns
Quality
samahk4
1 review
1 helpful vote
December 26th, 2020
Verified purchase

Today I sit here checking my bank details to find $15 just taken from my account. Have no idea what for. Tried emailing them can't find a damn email unbelievable.

billp787
1 review
0 helpful votes
June 15th, 2021

Speakers packed in 1 month out of warranty, inadvertently called amazon US for help, they determined unit was faulty and said they would replace it but transferred me to amazon Canada. No chance policy is it is out of warranty. Offered miserly discount on a new one but it would still cost more than what I paid originally. They suck!

Service
Value
Shipping
Returns
Quality
brentm635
1 review
4 helpful votes
March 25th, 2021
Verified purchase

I've spent over 5 hours on the phone this week to resolve nothing. The last supervisor I spoke to just called me a liar. Told me I hadn't been on the phone with them. Too bad I have records of all calls. I've spoke to every department they have and yet still can't access my deliveries from the hub locker and they refuse to offer me a refund. I couldn't be less impressed with this experience. Save yourself the headaches and hassles and shop elsewhere. Absurd doesn't even being to describe my experience with Amazon. Brutal would be an understatement!

Tip for consumers:
Don't do it.

Products used:
Lots until they became the worst place ever to deal with. Worst customer service in the history of customer service

Service
Value
Shipping
Returns
Quality
rayd170
1 review
6 helpful votes
September 9th, 2020

Amazon is the worst customer service company in the world in my experience. Amazon also does not match prices drop within few days of purchases.

Also, it is so hard to carry Breville Mini Smart Oven for a mile to a post office to return the oven because of damage and scratches. Plus Amazon charges 35 postage deduction. What a rubbish and unfair company Jeff Bezos is, billionaire of no ethics or sensitivities to seniors challenges.

Very hard to get in touch with Customer Service plus they transfer you around to no avail.

sueellenp2
1 review
14 helpful votes
March 15th, 2020

I have been an amazon customerfor many years now, and there is one major issue thatkeeps popping up with EVERY order. Excessive waste in packaging and delivery!
Items are always shipped in excessively large boxes and so called add on items are shipped seperately from the rest of your order. Last week i ordered a humidifier that was packaged in four (yes 4) nestled boxes and about 20 of those air filledbags.
In a time when we are supposed to bereducing waste, amazon goes out of their way to create excess.
GROSS

sarahs1757
1 review
20 helpful votes
August 10th, 2020

They took extra money out of our account without our permission. They asked bank for permission to take the extra money and not us. No notice on what they were doing. I called and got the run around and got hang up on second call and how rude. Cancel our order and the first person I talk to said it would be 3 to 5 business days to get our money back and second person said 7 to 10 business days to get our money back. That's ridiculous! This make us not want to order from amazon.

hodae4
1 review
3 helpful votes
August 16th, 2021

I had to receive the order on Sunday. However that was hard job for the driver to just call my cell and say I am at the lobby, instead he said I couldn't reach the customer and that driver was really frustrated us, I contacted Amazon, they said I have to call and deal with the Purolator, "an other frustrating issue". I am still waiting and I don't know where my order gone, I used to buy online for years from Amazon, this is the first time to have difficulty receiving the order.
*******@yahoo.com

stevep756
1 review
4 helpful votes
October 8th, 2020

My credit card was compromised after I placed an Amazon order. I don't shop online so I know it happened because of Amazon. Then I was 'guaranteed' a delivery date and 4 days later, still no delivery. Asked for a refund but questionable now because I had to shut down that credit card because of the $1200. 00+ fraudulant purchase that someone tried to make after I did my Amazon purchase. Bad experience all around.

kimberlyf753
1 review
3 helpful votes
June 23rd, 2021

I am from America, and moved to Canada. Pretty bummed, because in the US, when you order a prime 2 day shipping, it ACTUALLY delivers in 2 days. Amazon Canada sucks and hardly ever delivers when it says that it will. Furthermore, tracking from amazon Canada sucks as well. There's like 15 different options for tracking, but none of them work with the Tracking ID that they *eventually* update your order with. Do not trust Amazon Canada tracking, they will let you down.

Also, I paid for 6 day shipping for an item 9 days ago, and it still has not even shipped. Get your stuff together, Amazon Canada, and start working like the American Version; you can be better than this.

Tip for consumers:
Order items long before you need them.

Products used:
Camera lens, uv filter, and adapter. But I purchase from amazon.ca all the time and this happens all the time.

Service
Value
Shipping
louisew173
1 review
3 helpful votes
November 20th, 2020

Bad deliveries. I have had too many "attempted deliveries", when in fact the Amazon delivery driver has made no attempt at all. When you are actually sitting waiting for the package to be delivered, it's pretty obvious that no "attempt" was made. The last one was when it was raining, and an email comes through that a delivery attempt was made, when in fact it hadn't been. I have cancelled a few orders due to the lack of delivery and having an email of delivery attempt

Q&A (12)

Answer:

Don't believe their delivery guarantee. They are late 4/10 times and are unremorseful for it

By Debbie f.
See more answers (3)
Answer:

If Amazon is going to use a third party courier service, (such as Intelcom), cancel your order and shop elsewhere.

By Jim H.
See more answers (2)
Answer:

If you need customer service good luck it's not existing

By Gregorio I.
Answer:

I've never had to pay duty on anything from Amazon.ca, even if it was shipped from another country.

By Chris L.
Answer:

Happened to me. Just another sneaky way that Amazon operates. Welcome to the club.

By Danilo M.
Answer:

Customer service almost non-existing if there's something wrong with your product good luck

By Gregorio I.

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Typical questions asked:
  • How long does shipping take?
  • What is the return policy?
  • Where is the company located?

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About the business

Amazon.ca: Online shopping in Canada - books, electronics, Kindle, home & garden, DVDs, tools, music, health & beauty, watches, baby, sporting goods & more. Free two-day shipping with Amazon Prime.

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