Amazon DE

I ordered some cat food. The cans arrived dented and damaged. They refunded the cans and promised free postage for the next order when it arrives. I made a new order and got back to them like I was requested. But it was a lie! I keep ketting the answer "you got wrong information from us, we don't give you free postage, sorry we promised it earlier, but we can't help you". So they just plainly lied about free postage, and the customer service is really bad - just copy-paste answers. So first I get poorly packed damaged goods and then an unkept promise to have my next order postage free. I will never make another order from them and I don't recommend this cheating store to anyone else either.

This is what I was written in January:
"As an apology for your experience, I will do an exception for you, please go ahead and place a new order with the fastest delivery method and reply back to this email after you receive the new order. I'll issue refund for the shipping cost when new order is delivered to you. Item should be fulfilled by Amazon to receive the shipping cost refund."

And this is the answer when I got back to them:

"I'm sorry about the misunderstanding and incorrect information that you received.

The previous correspondence doesn't correctly reflect our current procedures at this time.

I apologize for the inconvenience caused. We cant help you with shipping refund."

It has taken me at least 5 attempts to get Amazon to understand that the item I returned on Jan 30th was refunded and the cost of post was also refunded all in early March. Amazon in error also returned the item itself to me. The value is over €500.
I was honest but it took me five attempts to get Amazon to understand the error and they asked me to send the item back to a different address and they would pay the postage. On March 26th. They now have the item since April 2nd still will not refund the €20 it cost me to return the item to them. Remember I saved them €500 and this has now cost me €20. How disappointing is this. I have communicated tens of times with Amazon. What a really poor customer experience.

ENTICING CUSTOMERS TO PLACE ORDERS, USING FALSE INFORMATION
I was told by a chat agent that I could have a price promise refund of 105 euros. All I had to do was contact Amazon wheb I received my Ipad. I did this, and 8 chat agents later, and over 1 hour later, I was told this was not possible. I have a full transcript of the agent telling me I could do this. In my opion it is fraudulent to sell goods online by making false promises. Here is a copy and paste of my conversation:
5:40 PM
Jyoti | Customer Service
You can place this order once the item will be delivered to you.
You can contact us we will arrange discount refund.
Our chat is recorded so you will not face any issue regarding this.
J
5:41 PM
How much is the discount refund please?
5:41 PM
Jyoti | Customer Service
Please allow me few minutes to check it for you.
J
5:42 PM
Thank you
5:42 PM
Jyoti | Customer Service
Thank you for waiting.
We will arrange discount refund of EUR 105 once get delivered.
J
5:44 PM

Date of experience: January 15,2024

Disaster, pure disaster. After years of excellent experience with this company not sure what happened recently. As many other say - 6 out of 7 orders not delivered (they contracted cheap but by far the worst carrier which do NOT deliver to customer addresses).
Instead, they pretend they tried (say unsuccessfully) and place packages to their "pickup point" in different cities around refusing all requests for proper delivery.
Their tracking shows the orders have been delivered but in reality they are somewhere in another city (in some farmers food shop, other in painting props shop, etc.).
Amazon Customer Service is absolutely impotent, just apologizing all the time but unable to do literally anything with that arrogant carrier.
No other way than to avoid ordering from them - never more. It´s a pity, but this is definitely the beginning of the end of another legend...

Die Größe dieses $#*! Ring ist klein, aber es dehnt sich super leicht. Hilft, Ihre Bälle nach unten zu halten, um die Ejakulation zu verzögern und gleichzeitig eine feste Erektion zu erhalten. Ich finde, es kann wie eine Socke unter anderen sperrigeren $#*! Slings für noch mehr Unterstützung und Ausbuchtung in Ihrer Jeans für die Damen zu wundern verwendet werden. FÜNF STERNE! WERDE WIEDER KAUFEN!

Customer service suddenly dropped significantly in the second half of 2023. I have used amazon for 13 years. It suddenly supports English language in chat and phone. Only emails are allowed. Customer service was outsourced to somewhere else. The agents can't do anything about it. The logistics routes to Czech Republic dont get any improved and even get worse. Customer service becomes ignorant. Amazon for me was one of the best in Europe and now it is just a cheap website and service now. Price of all items also were increased a lot in 2023. I try to avoid now and buy from other online shops separately.

Recently I bought from Amazon.de a e bike controller for 119 euro and guess if I receive the product. Of course not and Amazon says that I'm not elegible for refund. That is frustrating. According to EU directive we can ask a refund within 14 days, and according to any eu law 5 years if don't receive package. And they are not doing anything to have my money back. Of course I will start a legal procedure agains them.

They are good>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>...

Made account wanted to buy some cds. They costed 5 times mores then on other sites but I decided to buy because they had most fast shipping. Paid 50$ for shipping then they locked my account saying it has suspicious activity. I did what they said and Im still waiting for them to unlock the account. Bad service don't use it. You need aged amazon to use your own card lmao

Amazon is a very popular online shop and for a good reason. It has all of the best things that anyone could neeed. I have been shopping on amazon for years and I have never been dissapointed. You should however note that there are some fake products in the store but you can always identify them if you are keen.

Amazon.de's service and shipping is terrible. Almost every book I've ordered has come without any plastic wrap, just loosely thrown into a box to wither and warp from the wet and cold weather of Norway. Packages take long to arrive, and 75% of the time its damaged some way or another. PLEASE AMAZON just wrap your damn books in plastic, and package them better.

Stopped use this platform, i found it most expensive and not safe place for shopping as they support scam. Also if you leave negative reviews even if you have a proof of the problem, they don't post on their review section. I have been scammed with micro sd card, after some time i found this is a fake card because couldn't fill up that space as a fictional 512gb, i sent complain, no answer from amazon, i tried to put review about it they did not publish. So my solution is DO NOT USE THEM!

Terrible! They accessed my account without my authorization and terminated my prime membership themselves. They told me someone from management department would call me about thus issue and prime problems within 10 minutes, at 5pm, at 6pm, ALL LIES! Don't be fooled by them! All the promises if customer support is empty and false! They keep you on the phone for more than an hour and never resolve your issues

Fast delivery for 1-2days or 1week. And very good items in this website. They have items for every person.

The first time I ordered, they ripped me off on promotions I never got with the product.
When complaining, they said just buy the promotion item we owe you, and we will refund you.
I did buy it, and they refused to refund.

The second time, they did not complete the order due to THEIR problem with a MasterCard in good standing, even after re-confirming it is valid and active.
Krauts just can not be trusted.
They do not deserve even the one star rating I was just forced into.

All I wanted was 3 packs of Life Savers, I am an American living in Germany and went to Amazon.de to order lifesavers. I received a Amazon.de gift card from my friend for Christmas so I figured I would use it to purchased said lifesavers.yet when I tried to make the purchase I received this response from Amazon:

"Your account is temporarily on hold.

During this time, you won't be able to access your account, use any Prime benefits or gift card balance, or place orders. To regain access to your account, you will need to confirm details related to your payment method.

We took this action because either the Amazon gift card or the Amazon gift card balance that you are using is in violation of our "Terms and Conditions"."

In no way was in violation of these "Terms of Service". It does not appear that using a valid 14-digit voucher code for an Amazon.de gift card violates any of the listed terms of service for redemption. As long as the gift card was purchased legally and has not yet expired, it can be redeemed on the Admitted Websites for qualified products, and any remaining balance will be credited to the gift voucher account until the expiration date. It is also permitted to use multiple gift vouchers per order and combine them with one promotional voucher per order. Additionally, gift vouchers cannot be redeemed for further gift vouchers or Kindle subscriptions, and gift vouchers or their balances cannot be transferred to another Amazon.de customer account or paid out in cash.

*****************************************

Now I give Amazon.de my terms:

I will continue this battle for my lifesavers, and will stop at nothing. Not only do I want my Amazon account taken off hold, but I demand that the order be provided for free with postage paid.

My top website for online shopping, cheap, fast and a great service.

Worst shopping site ever! Three orders in a row that they dispatch my items after 17 days. Totally unprofessionals! Costumer service sucks, everytime i talk with different person and everytime no one gave me a solution. Back to amazon.uk and i prefer to pay a little more for costume taxes but they are professionals and ship maximum in 3 days.
Order numbers: **************520 (15 January 2021) / **************340 (27 January 2021)

Amazon.de is extremely careless and ignorant when it comes to packaging - they simply use whatever old bag they have lying around, throw your order inside and ship it - no bubble wrap of fragile items, not extra insulation for sustainable bags that can easily tear, not even using the appropriate size box/bag emaning that the items inside get smashed before they even arrive. Plus they have no customer service to contact, offer no refund for damaged goods, basically they don't care about their customers whatsovever so the experience is the worst possible and you'll be better off avoiding purchasing anything from them, trust me - tested a couple of times, so it's no a review based on a one off pruchase experience, but on repeated disappointment with the last few orders. I've learnt my lesson now and hopefully can save someone a bit of pain sharing this.

Amazo is a very good online shop. I have bought so many things at very discounted prices. The best hing is that I am always guaranteed of delivery. I have never faced any problems while shoping on amazon. You just have to make sure that you know what you want.

Ordered 3 days ago goods on amazon in Germany. Paid with a Georgian bank card.
When I try to find out the status of the order, the amazon.ge website shows that my account is blocked. The letter does not come to the mail, they just block it along with my payment.
I'm trying to write to support - and well, they demand from me all the information about me, about the payment. I even send a payment order.
3 days pass, I try to see the history of my orders - there is nothing!
I'm trying to write to customer support and again they demand all the data about me and about the payment.
Scoundrels, I already sent all this data 3 days ago!
And when I try to contact you, the site tells me again that my account is blocked and I can't even write to you and ask when you will send my goods and unblock my account!

I have never seen such idiocy and disgusting attitude towards customers either in China, or in other Asia, or in the Caucasus, or in the countries of the 3rd world.

Every day, Amazon and their bank use my money. Every day they receive a small percentage of the blocked money and prevent them from being unlocked. I will spread information about these rascals so that as many people as possible will know that they cannot be trusted!

I created my account on amazon.de and buy item and in 1min they blocked me... Amazon texted me that I need to proof my balance of gift card... Why they didn't ask it when I was uploaded it? So when u put ur own money to balance =everything is ok... when u wanna buy items for ur own =they blocked u!

amazon.de are absolute scammers, i bought 3000 euros of giftcards with coinsbee a company in germany, after i added them to the amazon account and ordered it was blocked and the order cancelled and i was told to provide info the bank card attached to the account belonged to me, i got a letter from my bank confirming ownership of the bank card ect and now they they need to see the 'proof of transaction' of me trying to buy the stuff from amazon via my bank i told them this is not possible because the order was fully paid in gift cards now they have totally ignored me and keep talking nonsense on the phone SCAMMERS this has been ongoing from september 2021 how is this theft legal