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    Amazon IN

2017 CUSTOMER CHOICE AWARD

Ratings On Other Platforms

Trustpilot
2.2 / 5
Better Business Bureau
1.2 / 5
Reviews.io
4.3 / 5
Corporate Values

Overview

Amazon IN has a consumer rating of 3.47 stars from 118 reviews indicating that most customers are generally satisfied with their purchases. Consumers satisfied with Amazon IN most frequently mention online shopping. Amazon IN ranks 39th among Marketplace sites.

  • Service
    13
  • Value
    13
  • Shipping
    13
  • Returns
    13
  • Quality
    13
Positive reviews (last 12 months): 50%
Positive
8
Neutral
1
Negative
7
View ratings trends
22
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What reviewers want you to know

Positive highlights

Critical highlights

  • I frentically called Amazon customer service, but not even once my call was answered.
  • I made an order in Amazon, order no: 408-8209322-4837110 which should be delivered on 19/11/2018.
  • The new product failed the authentication test too.
How would you rate Amazon IN?
Top Positive Review

“Good experiences so far”

Sindhu K.
9/17/20

I am a very regular customer of Amazon. I am ordering almost anything and everything from them since last two years including groceries. So far not much complaints. Their return policy is very good compared to all other sites I have used. I had very bad experience with Flipkart. Lost Rs 2500. Ridiculous customer service. So after that stopped using them. Try Amazon. I ordered mobiles, headphones, tablet etc from them. All

See positive reviews
Top Critical Review

“Amazon India a Big Time Fraud”

Ananya C.
10/14/20

This is regarding Order Id**************164. I have ordered a Saregama Caravan for my parents last month. It turned out to be defective and returned the product immediately. I am following up with them since last month, every time, they ask for more time and it is one month now not received any refund. Shocked to experience such pathetic service from them. It has become a big fraud. Please be careful before placing any order on Amazon!

See critical reviews

Reviews (118)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer service (10) order (22) product (25) delivery (17) credit card (4) time (19)
ananyac4
1 review
0 helpful votes
October 14th, 2020

This is regarding Order Id**************164. I have ordered a Saregama Caravan for my parents last month. It turned out to be defective and returned the product immediately. I am following up with them since last month, every time, they ask for more time and it is one month now not received any refund. Shocked to experience such pathetic service from them. It has become a big fraud. Please be careful before placing any order on Amazon!

nitinc14
1 review
0 helpful votes
July 2nd, 2021
Verified purchase

Its been so frustrating to know that Amazon India has tied up with fraud sellers (Fizzics_India) etc to maximise profits

I purchased laptop with 6 month warranty, however when contacted customer services they denied to obliged to warranty

Tip for consumers:
All Amazon India Users......Please be careful Amazon India has tied up with Fraud Sellers to maximise the profit

Please be aware of one of the Seller Fizzics_India

Products used:
Laptop

Service
Value
Shipping
Returns
Quality
pratikshaj3
1 review
0 helpful votes
February 12th, 2021

I've recently heard about how some customers lie about their product being faulty and then when they return the product they replace it with some old used product and keep the new one
I think this is very unethical and a huge loss for the sellers

Service
Value
Shipping
Returns
Quality
pranayap
2 reviews
0 helpful votes
October 13th, 2021

These $#*!s are trying to fool people by showing sale prices, however when comes to delivering the product they cancel it, I ordered phone during sale which was in discount however these morons cancelled it on the last day of delivery! Seriously guys I can't expect this kinda ridiculous services from Amazon! It's over never gonna shop here again! Thank u

sn91
1 review
0 helpful votes
February 2nd, 2020

I have had several experiences where I have prepaid for a product that was not delivered. It is very convenient when things do arrive although iti is still a gamble as to whether they will arrive or not! In addition none of the delivery based reviews were published. Any reviews of amazon, on amazon are jabbed.

Returns are apparently not made unless you report the lack of deliver y within 10 days of the lack of delivery. Crude.

You would be sued fo rthis in the US! Time to shed some of those stocks.

Su

vanitae1
4 reviews
0 helpful votes
December 8th, 2020

Bought the TP-LINK extender to increase wifi signal in the house, and I must say that I am very satisfied with the product. I often shop on amazon. The site delivers as promised.

madhurik13
1 review
0 helpful votes
March 8th, 2021
• Updated review

After one episode they repeated the same again with the next order of MI laptop.

And when I cancelled the extended warranty because the laptop order was cancelled by amazon around their own whims of exchange policy. ( even after the product satisfies all criterion for exchange they refuse to pick it up), guess what the xustomer care tells I will get a refund after they receive the product. There was a person to pick up the same at my door also!##$$.

A code for extended Warranty received by email is to be rrturned in person!)

Decaying Customer service
March 5th, 2021
• Previous review

I ordered a HP pavilion with exchange offer on 02/03/21 and expected delivery on 04/03/21.
The delivery executive was not sure of the discoloration between the screen and keypad on the laptop being exchanged and hence asked us to register for redelivery on customer care.

I called customer care and was told that the redelivery will be completed in 24_48 hrs. But i saw that the status on my app displayed that a refund isbeing issued.

I again called customer.er care and was again assured a redelivery, both times no mail was sent to me to confirm.
Yesterday I kept waiting at home to receive the laptoo and today morning i received a mail requesting a review for the product not yet delivered.

I again had to call customer care and finally one executive who pathetically displayed his empathy ( but was definitely not helpful just like all his previous colleagues) let it out that the order is cancelled and refund will be issued to original Payment mode in 3_4 working days.

I needed the laptop for working and I am not just disappointed but annoyed at angry at tgis apathy and pathetic customer care and lack of feedback.

Service
phoenixr3
6 reviews
20 helpful votes
March 5th, 2018

I have never faced any issues with buying on Amazon. Though the costs may vary from market by a small margin. I get most of my electronic on Amazon and even books.

But for being seller you have to already be a well established business with flourishing sales volume in order to make Amazon a sales platform or media. Else its not for businesses that dont own a website of its own.

vickys545
2 reviews
0 helpful votes
August 30th, 2021

It is always a pleasure shopping on the Amazon India website. I find the process very very simple and the delivery is so prompt. They let you know when the items will arrive and till now - every time, it has arrived within the time frame mentioned by them.

Products used:
I order most of my stuff from Amazon. Recently I ordered a pair of running shoes, a mobile cover & a smart weighing scale.

Service
Value
Shipping
Returns
Quality
imrank78
1 review
0 helpful votes
October 30th, 2020

Amazon has started using deception and seems like now they are more focused on helping the seller sell the items then their customers. Being a customer of Amazon for last 5 years, I am really sorry to see this from Amazon. One of the reasons people buy expensive stuff from Amazon without looking in person or talking to anyone is the trust people have on Amazon and the fact that Amazon would return the product if there is wrong from seller side. But now seems like they don't care. So, I would suggest people to buy their stuff directly from a store. At least you will know exactly what you are buying and clear any questions you might have. Seeing this I am also thinking about removing my services from AWS and suggest the same to my clients and vendors.

Seems like Amazon is not the same.

sindhuk9
5 reviews
19 helpful votes
September 17th, 2020

I am a very regular customer of Amazon. I am ordering almost anything and everything from them since last two years including groceries. So far not much complaints. Their return policy is very good compared to all other sites I have used. I had very bad experience with Flipkart. Lost Rs 2500. Ridiculous customer service. So after that stopped using them. Try Amazon. I ordered mobiles, headphones, tablet etc from them. All

manojk76
1 review
0 helpful votes
January 9th, 2020

Pathetic dealer registered only want illogically money from customer. Disclose display on social media low price only a fake trick.

shankr
3 reviews
1 helpful vote
June 13th, 2019

Amazon is a good shopping website having nearly all the products but the flaw in the website ia that it takes too much delivery charges

manisham23
1 review
0 helpful votes
November 10th, 2021

Is Amazon officially duping its customers?

Had heard stories about customers receiving toys instead of the high end mobiles and electronic gadgets they had ordered from Amazon but experienced it personally for the first time. Had ordered a Tagg Verve smartwatch in Amazon big Diwali sale. For several days they kept silly dallying about the delivery of the product since the sale had got over and the price had been hiked. Finally I received a parcel delivered by a suspicious looking delivery executive who said Amazon had expedited the delivery. Paid the delivery executive who claimed he was Laxman (also took his photo) Rs 1999 through Amazon Pay link. However 2 minutes later, I was in for Rude shock when I saw toys in the parcel instead of the Tagg verve watch I had ordered. We chased the delivery boy and clicked his photos with the parcel and also complained to Amazon. Am still waiting for refund to be processed.

rajivk20
1 review
0 helpful votes
August 10th, 2021

I had ordered Nokia 225(4G), renewed mobile through Amazon on 20/07/2021 with order number **************555, price 3098/- but on 27/07/2021 I have very old and different mobile type of nokia mobile received, renewed mobile does not mean that the mobile will deliver the same old one, Amazon has cheated me a lot, when I talked to Amazon customer, it took 4 days to check, they Checked on 01/08/2021 and told that my product will be returned on 02/08/21, product return on 02/08/21 where house has reached on 08/08/2021, but seller and Amazon mine 3098/- Not giving, Amazon is doing huge froud with me, please help me, Rajeev

Tip for consumers:
Amazon froud me, not refund given me till n को

Products used:
I had ordered Nokia 225(4G), renewed mobile through Amazon on 20/07/2021 with order number **************555, price 3098/- but on 27/07/2021 I have very old and different mobile type of nokia mobile received, renewed mobile does not mean that the mobile will deliver the same old one, Amazon has cheated me a lot, when I talked to Amazon customer, it took 4 days to check, they Checked on 01/08/2021 and told that my product will be returned on 02/08/21, product return on 02/08/21 where house has reached on 08/08/2021, but seller and Amazon mine 3098/- Not giving, Amazon is doing huge froud with me, please help me, Rajeev

Service
Value
Shipping
Returns
Quality
vinitaa1
1 review
0 helpful votes
December 22nd, 2019

BEWARE! Amazon.in is full of fraud sellers, Selling
Duplicate, fake items. I live in U. S my husband get some shehnaz diamond facial kits for me on his India visit last week. When I saw it has weird and untidy packaging I doubted I opened I saw it's all duplicateTubes filled with dirty gel smells rotten. All tubes have fake sticker on each tube as shown in picture. When we tried to reach the seller. He disappeared from this website. And when we contacted customer service they just Ignored as they don't know anything. All the dumbhead fools sitting on the Customer service. Don't buy anything from this site. Save your money! I lost my 4000 Rs on this untrustworthy site.

sanjayj31
1 review
1 helpful vote
May 6th, 2021

RONCUVITA provides best Belly Fat Burner for men and women at very affordable price in India. Its really works to reduce fat from our body naturally that why I recommend RONCUVITA Belly Fat Burner, which is very good for those people who are facing problems because of their body fat.

Tip for consumers:
They provide most affordable and 100% original Health Nutrition Supplements

Products used:
fat burner, health supplements

Service
Value
Shipping
Returns
Quality
angelinab12
8 reviews
7 helpful votes
July 29th, 2017

... to reach international standards also in India, especially improving trustability of seller (mismatching details on item on sale, not real time alert, and delays in delivery).
PS allow foreigner to use their international cards too while shopping in India!

bharats27
2 reviews
0 helpful votes
September 12th, 2020

Wish i could give them minus 5 stars
I actually dislike the dishonesty of Amazon, i was charged twice for the product, cash was collected as well as the same amount was charged in my debit card. After several back and forth with their customer service first i was assured the money will be refunded then after 10 days i was told they never got the money from the bank despite me showing them proof of the charge from the bank. They are ruining the reputation of a good outstanding American company with their dishonesty and poor customer service in India. I will post this on all social media. I have ordered a lot from them and this is how they treat their customers. Shame in them. I can also share the order number. The product delivered was cheap quality as well

chanchalk4
3 reviews
0 helpful votes
September 8th, 2021

I purchase 5 to 6 time every month from here. Not a single issue. Quick delivery quick return and refund

Tip for consumers:
Nice site for purchase

Products used:
Jeans tshirt toy grocery

Service
Value
Shipping
Returns
Quality
sylvesterw20
1 review
0 helpful votes
September 20th, 2021

Their customer service is damn too poor compared to purechemsshop, an online shop i bought from. They should improve on their customer service asap coz i will recommend purechemsshop any day and time.

Tip for consumers:
Their customer service is damn too poor compared to purechemsshop, an online shop i bought from. they should improve on their customer service asap coz i will recommend purechemsshop any day and time.

Products used:
none. since package never arrived

Service
Value
Shipping
Returns
Quality
amirs57
6 reviews
0 helpful votes
July 29th, 2020

I do not like this store. If you want to shop on amazon then you need to have experience or you will end up buying the wrong things. On the other hand the store has all the things that you could possible need and for affordable prices. The dleivey is painfully slow if you reside in far away regions but that is just what online shopping means.

protyoyb
2 reviews
0 helpful votes
February 22nd, 2021

Amazon is a great e-commerce site. It's primary motive is customer satisfaction that's make it one of the most popular e-commerce site. My experience with Amazon is fast and awesome

Service
Value
Shipping
Returns
Quality
viswanathann
1 review
0 helpful votes
November 15th, 2020

AMAZON SERVICE HAS BECOME WORST THAN EVER.DON'T USE AMAZON FOR YOUR PURCHASES AND THEY WON'T DELIVER THE PRODUCT AND THE WILL CANCELED THE ORDER BESED ON THERE NEEDS.

I HAVE SEVERAL INSTANCES WITH AMAZON INDIA SERVICE.

I WAS THE PRIME CUSTOMER FOR MORE THAN 10 YEARS NOW.

IT HAS BECOME Worst service. Handled my money without delivering my order.

Order id: **************769

satakshim
10 reviews
138 helpful votes
December 16th, 2015

Good to use. This site. Amazon provides Promising services. Delivered my mobile phone on time. Cool services.

Q&A (1)

Answer:

Not easy and disappointing. Dishonest liars. Try other sources to do purchases

By Bharat S.
See more answers (3)

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  • Where is the company located?

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About the business

Amazon.in: Online Shopping India - Buy mobiles, laptops, cameras, books, watches, apparel, shoes and e-Gift Cards. Free Shipping & Cash on Delivery Available.

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