American Tire Depot

Jose the Manager, office personnel and all the technicians Ernesto Caleb Omar and Jose all work together to provide excellent product and customer service. I drive from LA, that's how good it is.

I brought my car into ATD because I was having brake problems, then they told me that I needed ball bearings. I told them that it's my only car and I need it for work. They told me that they can fix it within the same day and I will get it back by 5pm. It was 5pm and they didn't call me. So I got a car rental and went over there at 6pm right before they closed. They told me that they broke the speed sensor when they replaced the ball bearing. I told them, that I am not paying for it because when I brought it to them it was still intact and working. I didn't have any ABS light notification on my dash. They told me that I will get my car back tomorrow (6/19/19). I didn't get it back. I called them at 2pm on 6/19 they told me the car is ready for pickup. I went and paid for it $951.84 (work order# 49212). I got into my car, all my emergency notifications were lit on my dash: ABS, Check Engine, DIFF, and etcs. And there wasn't any power steering. I went straight to the Service Manager and told him, "you just made me pay you for the service and told me that the car is ready, but it's not." He told me it should be... Should Be? I just paid almost $1000 and it should be? For me $1000 is 3 weeks of pay... I'm poor. I expected my car to be READY... The point is, I am not going to pay for something that I didn't break and on top of that they wanted me to drive the car NOT READY. What kind of shady business are you guys running? As a consumer I feel that I was rip-off and as a person, I feel that the Fresno ATD have no morals and value if they operate like that.