Aperturent

How do I put my love for Aperturent.com into words? Incredible service, awesome support, and a perfect array of rentable equipment in top-notch condition. Now, to be fair, I'd never rented from any other site before, however, I'll never rent from anywhere else. I may not have the biggest array of gear in my own arsenal, but with Aperturent.com, I can get whatever I need at pretty much the drop of a dime. Bonus for Metro Atlanta residents: you can pick up and drop off your order in their office, saving time and money!

I was not notified before they took my money and my sensitive personal account data that I would need 1200 dollars to rent a lens. I even spoke to a rep an hour beforehand. When I called back to inquire the associate was not helpful or compassion. He acted like he could careless about my business. This company is a scam that has too much "fine print" hidden somewhere that you can't find. I'm very pleased and will never do business with them again

Ok so. I Was looking to start a business relationship with a professional camera equipment rental Agency but nothing is professional about Aperturent. They are your typical equipment rental agency. They pick and choose who they want to rent & looks as if they won't rent to my kind. I have a huge wedding coming up this following Saturday. Which is my first & one of my biggest weddings thus far! I own a Nikon D850 & needed a second camera for the job so i decided to go with the D5 to rent. So I browsed through there website & ordered the items I know would create great production for my gig. NOTHING AT CHECK OUT SAYS "You will require full retail deposit for each item selected". It only says a deposit is required when you order high end equipment. These words "A certificate of insurance or a deposit will need to be provided in order to rent this item." will be right next to the item if it was required. In this case the equipment I requested didn't require neither deposit or insurance EVEN THOUGH I HAVE INSURANCE! I even emailed them my updated insurance as proof of address when it didn't require insurance lol! I DID EVERYTHING THEY ASKED ME TO VERIFY i sent them a picture of my license, the debit card i used to place the order, & proof of address. I even sent them a picture of me holding my license lbs! I requested for the items to be mailed by April 20 Friday with next day shipping. It was confirmed via email of the shipping but once I logged into my ONLINE ACCOUNT the scheduled shipping was April 30th Monday. So even if they did decide to rent to me I STILL would have been assed out & they would have shipped the equipment a week later. That is ridiculous! MY MAIN POINT ABOUT THIS REVIEW IS THESE CAMERA EQUIPMENT AGENCIES ARE SO QUICK TO TAKE YOUR MONEY FROM YOUR ACCOUNT ONCE YOU PLACE THE ORDER! THEN YOU HAVE TO WAIT 3-5 BUSINESS DAYS TO GET YOUR MONEY BACK BECAUSE OF THERE SELFISH MISLEADING/LYING WEBSITES THAT DON'T BE SPECIFIC ABOUT ORDERS! MY MONEY DIDN'T HAVE "SUBJECT TO VERIFICATION"! MY BANK WASN'T LIKE HOLD ON Aperturent LET ME VERIFY THIS TRANSACTION. It was available for you guys to take and guess what you guys took it and now i'm broke because until my money returns. Now i'm out of a big GIG & have to wait up to 5 days for my money to return to my account.

SUGGESTION TO YOUR COMPANY...

You guys should wait until your done "verifying" to take the money from your customers.

AGAIN...

All orders should be verified before Aperturent is allowed to take from peoples bank account. You guys got is $#*! backwards and it is very inconvenient for the ones you take money from but don't let rent & make them have to wait up until 5 days. If I still had my money in my account i could have simply went with another company!

In the comments are pics of my order and how they messed up shipping days also my documents to verify everything they asked which should have been no problem for them to rent to me at the end of all this all i got was a "You need 12k for a deposit Can You Put That Down Today" & a "click" hung up right in my face after I said "No Thank You".