• Applebee's

Applebee's

Is this your business?

Is this your business?

Claim your listing for free to respond to reviews, update your profile and manage your listing.

Claim Your Business
Is this your business?

Overview

Applebee's has a rating of 2.25 stars from 187 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Applebee's most frequently mention french fries, last time, and worst experience problems. Applebee's ranks 1069th among Food & Drink Other sites.

  • Service
    102
  • Value
    97
  • Shipping
    26
  • Returns
    32
  • Quality
    77
Positive reviews (last 12 months): 33.3%
Positive
29
Neutral
4
Negative
54
19
See all photos
How would you rate Applebee's?
Top Positive Review

“Great Server”

Carol F.
2/26/23

I'm currently at Applebees Allstate Rd Dorchester with a friend and I must be honest the food is great! I had a minor prob and immediately the server got it resolved. Our server I believe is a young man named Franklin B he's pretty polite and people oriented. Magnificent customer service. I'll definitely visit again with my clients, friends, and family.

Top Critical Review

“Old buildings bad service”

Jack W.
2/11/24

The bathrooms were nasty and leaking water on the floor and the service was terrible it took a hour to get food! Also food was cold and not good.

Reviews (187)

Rating

Timeframe

Other

Thumbnail of user johna5671
1 review
1 helpful vote
March 16th, 2024

I waited 30 minutes for food even though there were like 3 seats open and that is the reason I am rating it one star to long of a wait time

Service
Value
Thumbnail of user shawnd312
2 reviews
0 helpful votes
January 1st, 2024

Waited 50 minutes for sandwiches when they weren't busy, another 15 minutes to get change because waitress had to get manager for large bills, finally just gave her a credit card so we didn't have to wait on manager.

Thumbnail of user carolf947
4 reviews
1 helpful vote
February 26th, 2023

I'm currently at Applebees Allstate Rd Dorchester with a friend and I must be honest the food is great! I had a minor prob and immediately the server got it resolved. Our server I believe is a young man named Franklin B he's pretty polite and people oriented. Magnificent customer service. I'll definitely visit again with my clients, friends, and family.

Thumbnail of user rhondat340
1 review
0 helpful votes
January 11th, 2024

Recently visited (1-4-24) Applebee's on Memorial Drive. The service my family received was absolutely horrible. The waitress had an attitude. I had to ask for a refill for my daughter. My food came out cold and they brought the same cold food twice. My friend chicken was raw. Nothing was in stock. My son Pasta was watery. This establishment is absolutely horrible. I do not recommend that anyone go to this establishment. Writing corporate does not help either unless you write a review. This particular location need to be closed down immediately. Management also sucks! I definitely would not recommend visiting this location.

Thumbnail of user melanieh705
1 review
0 helpful votes
January 15th, 2024

Had to wait 20 minutes to be seated but the place wasn't crowded.Then waited 30 minutes for cold food and my granddaughter waited 50 minutes for macaroni and mozzarella stick.it was my mom's birthday bad experience and I will never go back. A co-worker had a bad experience also a different location...this needs the attention of Corporate Immediately

Tip for consumers:
The worst part was my mom(it was her birthday) and she had to leave the restaurant hungry because the food was that terrible. Saturday 1-13-24 Dixie hwy Shively ky

Service
Value
Quality
Thumbnail of user jackw1378
1 review
0 helpful votes
February 11th, 2024

The bathrooms were nasty and leaking water on the floor and the service was terrible it took a hour to get food! Also food was cold and not good.

Thumbnail of user aprile188
1 review
0 helpful votes
March 16th, 2024

It wouldn't let me Rate ZERO or I would have. We spent $135.00 and couldn't even get a drink half of our whole meal. They say every single table around us and wouldn't even come to check on us. They left us sitting there with the check so long we should have walked out without paying but we're honest people and wanted to do the right thing but it was ridiculous tonight and if all the poor service wasn't bad enough...the food sucked. The steaks were way over cooked and the Alfredo was dry with no sauce and I can keep going on all the food we ordered and I've never seen all my boys take it home for the dog without wanting to finish it themselves. Pretty dang bad. Should not have paid. Forewarning you all. And kudos to all the ones whom walked out tonight too. Your lucky.

Thumbnail of user sandyr490
1 review
0 helpful votes
March 8th, 2024

Our server Julie was fine. The food a whole other story. My husband and I ordered the two for $25. I had the chicken my husband the steak. He asked for it to ne medium, it was well done, my chicken had not flavor at all. We will not be back And the music was way to loud.

Service
Value
Thumbnail of user virginiaw1080
1 review
1 helpful vote
January 22nd, 2024

On sale at noon and exactly at noon it's SOLD OUT. I'm through with this restaurant. Very dishonest to advertise you are selling something and apparently it's over before it starts

Value
Thumbnail of user jermainej5
1 review
0 helpful votes
March 22nd, 2024

Waited 5 minutes to be seated. Restaurant was not busy. Very rude waiter. Asked about the half priced appetizers. He said N O NO NO! Food was not great either. Will not return. Aso the restaurant had no heat on. Very uncomfortabl!

Service
Value
Quality
Thumbnail of user ellenw485
1 review
0 helpful votes
January 23rd, 2024

Order from all u can eat the portion are few and they try to limit u saying u have to eat all your food before they bring out some more I am not a child this is crazy

Thumbnail of user melaniewray420
1 review
1 helpful vote
January 1st, 2024

I've been there twice in the past year and ordered steak both times and they didn't have any A1 sauce both times! What?

Service
Value
Thumbnail of user eugened328
1 review
1 helpful vote
January 7th, 2024

Today on springborough Pike restaurant Applebee's my food was not prepared the correct way I sent my wife's food back to be corrected, My food was overcooked, I explain this to my waitress she in turn called a female manager, Who then called another manager named Andrew, While he was trying to rectify the problem with my wife's meal my grandchildren discovered that their food was not done, I began to explain this to the waitress she then went and got Andrew again Andrew approached Our table he began grabbing the food spreading it out it was chicken strips yelling at my wife telling her show me where the food is not done I began to tell him please address me not my wife he began Yelling at me I informed him I needed him to calm down quit disrespecting me in front of my family He began yelling even more before it became an argument hask him what are we going to do about this situation, he instructed me pay the bill and leave, I went to go pay my bill with my waitress I asked her for the corporate number she did not have that number he yelled out his name that is how I know his name is Andrew H. Last name begins with an H. Needless to say my family and I won't be going back to that restaurant and I'm not sure if I really want to go To an Applebee's after that experience It surprised me that he would address my family in that manner, We were dressed in church attire
I wasn't a threat although Andrew H. Illustrated that he was. My grandchildren age 6-15 sufferd in fear for their grand parents safty they said as we drove home. I've been an ordained minister for 27 years and I've never had an encounter such as this

Service
Thumbnail of user rmwruble
1 review
0 helpful votes
October 11th, 2023

A job opening came up on Indeed for Car Side making $18.00 - $22.00 an hour. I went to my interview which I was 15 mins early. I got seated by the Hostess. One gal that works their came out of the back, looked at me, went back behind the wall and said, "Car Side!" and started laughing really loud. Here came the hiring manager. Introduced herself. Really nice till she started asking me questions. The one question was, "What are you looking for in wages?". Stopped and looked at her and said, "Indeed said $18.00 - $22.00 an hour!". She told me, "Not to go off Indeed because they blow things up!". She said, My employees make $10.10 an hour plus tips which is minimum wage!". She asked me,
" Did you want to go any further?". I told her, "No, that won't pay the bills!" Interesting point, Applebee's put that out their on Indeed. I have proof! Don't go to Auburn Hills Applebee's for job. What a slap in the face on wages...

Thumbnail of user lindam4907
2 reviews
1 helpful vote
July 28th, 2023

I understand short wait staff, we were seated at the bar. The bartenders affect was at a all time low, and to wait 25 minutes for your food without a comforting word said about its delay. The workers we did see had no pride in their dress code. The tip seems to be the discussion of the day, but if there's no effort made why come out of pocket? This place use to be the spot when it first opened, and emphasis on first opened….,

Service
Value
Thumbnail of user jamieh1081
1 review
0 helpful votes
November 18th, 2023

My husband and I went to a Applebee's and Riverdale in Utah last night, we set up to the bar and ordered our food. Our food was delivered. 15 minutes later, but my husband's steak was a little the potatoes were cold and the broccoli was cold, and had no seasoning. My combo platter nothing was warm. My cheese sticks were hard and my honey buffalo wings were cold and hard. Not what I was expecting not for the price. I'd rather have a big Mac from McDonald's than what we ate. My husband would not let me send it back, he did not eat his potatoes or broccoli and only had a couple of bites of steak. So disappointed.

Thumbnail of user brendah2345
1 review
0 helpful votes
November 18th, 2023

I would like to say this Apple Bees location is very sad I order two simple orders and they still couldn't get it right they left out the shrimp on one order and fries on the other order I ask for a 8 oz steak they give me a 6 oz I will never go back there this location is in Warner Robins on Russell SO SAD

Thumbnail of user jackj961
1 review
0 helpful votes
January 6th, 2024

For over two weeks my local applebee's has not had Onion rings. They did not have baked potatoes. Did not have following dressings: creamy French, Catalina, 1000 Island. Costs are quite high! Sad way to run a business. Server was great.

Service
Value
Quality
Thumbnail of user eyeseagle78
4 reviews
0 helpful votes
December 18th, 2023

The worst Applebee's on Earth and I've been to over 50 of them. Any good reviews has to be their friends. Mark with the big beard glasses at the time is a liar and disgrace. Dirty as he looks he is. Food tastes horrible and he is a liar. Promises us the rewards card on two different occasions and then not providing it. Then promising us tonight he's going to come back with it refuses to come back and tells the waiter fool Chris to tell us he's stuck in the back lying to us on top of it. The manager Greg rude sarcastic and dirty looking etcetera. There's nothing good about them or this location, silverware, glasses, bathrooms dirty, etcetera. The place is dirty and ran by incompetent buffoons.

Products used:
The worst Applebee's on Earth and I've been to over 50 of them. Any good reviews has to be their friends. Mark with the big beard glasses at the time is a liar and disgrace. Dirty as he looks he is. Food tastes horrible and he is a liar. Promises us the rewards card on two different occasions and then not providing it. Then promising us tonight he's going to come back with it refuses to come back and tells the waiter fool Chris to tell us he's stuck in the back lying to us on top of it. The manager Greg rude sarcastic and dirty looking etcetera. There's nothing good about them or this location, silverware, glasses, bathrooms dirty, etcetera. The place is dirty and ran by incompetent buffoons.

Service
Value
Shipping
Returns
Quality
Thumbnail of user michaelt4098
1 review
2 helpful votes
August 3rd, 2023

The Applebee's on Devine is poorly cleaned: fruit flies are a constant, carpet smells, windows never cleaned, tables sticky. Tables are frequently not cleaned after party has left. The staff changes constantly and rarely stays for more a two weeks (heard on staff say she doesn't learn anyone's name for 2 weeks since they'll likely leave). Poorly trained. Have gone in several times with only 1 server on the floor and one cook in the kitchen. Manager is never seen - guess he's hiding. One staff lead in particular is always angry and unpleasant. Went in one day and was told they were only doing "to go" since no cooks showed up! All of this and you'd think food and drink would be priced more reasonably (can't even get a draft - warm and all head) - but apparently corporate significantly overvalues the very poor service their restaurant is providing. Perhaps that is also why corporate is putting NO MONEY into improving this very old, rundown Applebee's. Very are good places within 5 minutes drive from this location - go there and avoid this place.

Products used:
Food

Service
Value
Quality
Thumbnail of user donaldl955
1 review
0 helpful votes
November 12th, 2023

Steak I ordered was tough and undercooked had trouble with them in the past thought I would try again that was a mistake the one on north rock rd is where I went never again

Service
Value
Thumbnail of user scrogger1
1 review
0 helpful votes
October 21st, 2023

I've never had a bbc steak from applebees so small and thin I won't ever go back there again. I'm so disappointed 8n that. Go board of directors

Products used:
The parmesan steak and shrip

Service
Value
Returns
Quality
Thumbnail of user hbslowry
1 review
1 helpful vote
April 6th, 2023

I ordered fajitas. If I had ordered half an order, I would be good. Extremely small portion and terrible table side service. The manager had to ask me again what I ordered. And it was still wrong. If they had this service, they would be upset. If you can't run a business to please the customers, don't. I won't be back and I will tell everyone can. Unless they can fix the issue.

Thumbnail of user raintreelp77
2 reviews
2 helpful votes
March 24th, 2024

The Northhills Restaurant, the food was cold as if it came from someone else's leftovers. Disgusting

Thumbnail of user sheahlee779
1 review
1 helpful vote
July 23rd, 2023

Very unsatisfied, very poor customer service. They seated us right away, didn't ask if we wanted anything to drink while we waited. So 20 minutes later we decide to leave, that's when a worker comes and says I didn't know u guys where here, no one told me u guys where here. It wasn't even busy, so we thanked him for his time and left. Apple bees Erie Pa W 12th

Service
Value
Shipping

Sitejabber for Business

Gain trust and grow your business with customer reviews.

About the business

Welcome to Applebee's? Neighborhood Grill + Bar where you can enjoy a lively casual dining experience combining simple, craveable American fare, classic drinks and local drafts.

How do I know I can trust these reviews about Applebee's?

  • Sitejabber’s sole mission is to increase online transparency for buyers and businesses
  • Sitejabber has helped over 200M buyers make better purchasing decisions online
  • Suspicious reviews are flagged by our algorithms, moderators, and community members
Have a question about Applebee's?

Is this your business?

Claim your listing for free to respond to reviews, update your profile and manage your listing.

Claim Your Business