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AppliancesOfAmerica has a rating of 1.5 stars from 2 reviews, indicating that most customers are generally dissatisfied with their purchases. AppliancesOfAmerica ranks 266th among Home Appliances sites.
I placed an order for new appliances on 12-7-15. After a week, there was no update as to any shipment or shipping date. I tried calling (left messages), emailed and was getting worried about my deadline for the project I ordered these appliances for. Before buying from this company, I looked online and found amazing reviews for them. I guess I should have dug a little deeper... or it should have sent a red flag that almost ALL reviews are 5 star. Who has 99% of reviews 5 star? Digging deeper... I found the 1 star reviews and BBB complaints. Well, I finally got a hold of their sales dept on 12-17-15. I asked about my order and was told that it would be shipping soon from the West Coast to them, then BACK to me on the West Coast.? That wasn't acceptable, and the timeframe given was beyond vague (a common complaint I found). I asked for my order to be cancelled and my whole charge refunded to my credit card. The sales rep agreed and let me know it would take 15 days to process. I wasn't happy, but agreed to the 15 days. (quite a few complaints about 15 days stretching to 30, to, 45, to 90, to never!) At the 13 day mark I received an email advising me that the refund was going to take an additional week past the 15 days. No, not going to go down that path. It doesn't take that much time to refund a credit card. I gave them until 1-4-16 to refund me (I was being nice because of New Years short work week). Well, 1-4 came and went without any contact or refund. I filed a dispute with my credit card company and will hopefully see my $1700 back in my account. Still haven't heard from Appliances of America, and won't be one of their "5 star customers" that ALL seem to tell a story the complete opposite of the experience I had with this company. Their website is great, prices are amazing, free shipping, no sales tax... almost too good to be true. Again, should have remembered my grandfather telling me that when I was younger.
I placed an order for new appliances on 12-7-15. After a week, there was no update as to any shipment or shipping date. I tried calling (left messages), emailed and was getting worried about my deadline for the project I ordered these appliances for. Before buying from this company, I looked online and found amazing reviews for them. I guess I should have dug a little deeper... or it should have sent a red flag that almost ALL reviews are 5 star. Who has 99% of reviews 5 star? Digging deeper... I found the 1 star reviews and BBB complaints.
Well, I finally got a hold of their sales dept on 12-17-15. I asked about my order and was told that it would be shipping soon from the West Coast to them, then BACK to me on the West Coast.? That wasn't acceptable, and the timeframe given was beyond vague (a common complaint I found). I asked for my order to be cancelled and my whole charge refunded to my credit card. The sales rep agreed and let me know it would take 15 days to process. I wasn't happy, but agreed to the 15 days. (quite a few complaints about 15 days stretching to 30, to, 45, to 90, to never!)
At the 13 day mark I received an email advising me that the refund was going to take an additional week past the 15 days. No, not going to go down that path. It doesn't take that much time to refund a credit card. I gave them until 1-4-16 to refund me (I was being nice because of New Years short work week). Well, 1-4 came and went without any contact or refund. I filed a dispute with my credit card company and will hopefully see my $1700 back in my account.
Still haven't heard from Appliances of America, and won't be one of their "5 star customers" that ALL seem to tell a story the complete opposite of the experience I had with this company.
Their website is great, prices are amazing, free shipping, no sales tax... almost too good to be true. Again, should have remembered my grandfather telling me that when I was younger.
Placed an order with AofA on 9/20/15. Kept checking the status of my order, nothing was happening, after a few weeks received a call, claimed they were very far behind on their orders, I said that was ok, stated they would give us the choice of WHITE GLOVE DELIVERY or extend the warranty. I said the White Glove Delivery would be nice. Then offered both! Not long after that conversation I checked my order status, it was finally being processed. Not long after that I received my billing statement from our credit card. A couple more weeks went by when I received a call from them again stating that we were too far for them to deliver our refrigerator, the closest they could get it to us was 4+ hours from our home! I replied that was unacceptable, had the order cancelled. Then received a call back a few minutes later stating for an extra $300.00 it could be delivered to our house. Unfortunately after reading so many other negative reviews I lost trust in this company. I said no thank you, asked when our credit card would be refunded, he stated 5 business days. Guess what? Its past 5 days and the card has not been credited. If you want to go through the hassle order from this company, if you just want what you pay for DON"T! Fair Warning!
UPDATE! UPDATE! UPDATE!
After much legwork, numerous calls, emails and negative reviews sent to this company, and opening a dispute with my credit card, my account has finally been credited!
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